Remove Examples Remove Measurement Remove Touchpoint
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Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

eglobalis

Empathy must transcend emotional acknowledgment and evolve into a driver of actionable outcomes that solve real problems, align with client goals, and deliver measurable value. For example, prioritize technical precision in Germany, while emphasizing warmth and relationship-building in Brazil.

B2B 493
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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

For example, a cybersecurity firm might prioritize trustworthiness, transparency, and proactive problem-solving in every client interaction, aligning its CX strategy with these values to build credibility and reinforce its commitment to security.

B2B 514
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CX 2025: The AI Revolution That Will Leave Your Business Behind

eglobalis

This article explores the trends that will define CX in 2025, offering deep insights, practical examples, and actionable strategies for success. Rethinking Customer Loyalty Metrics: Beyond NPS The Net Promoter Score (NPS) , once heralded as the ultimate measure of customer loyalty, is now under scrutiny.

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The Right Survey to Measure Each Touchpoint of the Customer Journey

GetFeedback

For example, a few hours after checking into my hotel, I got an email with this message. type question works well when evaluating a relationship or complete experience, but it can be confusing if asked after individual touchpoints. The most common way to listen is with surveys like those in the foregoing example.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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The Power of CX Experimentation: Turning Insights into Actionable Success

eglobalis

Additionally, it discusses alternative measurement methods beyond traditional metrics and highlights global examples of companies excelling in CX experimentation. For example, an organization might experiment with response times on social media versus email to identify the most effective communication method.

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B2B CX – Strategy & Business Alignment

ECXO

This means ensuring that every investment in CX improvement is linked to measurable business outcomes , gaining leadership buy-in , and ensuring every department contributes to a unified, customer-centric vision. Identify which customer touchpoints are most critical to revenue generation, retention, and operational efficiency.

B2B 310