InMoment XI
DECEMBER 6, 2021
And when I look back on all that, I couldn’t be more grateful for customer feedback management platforms (also known as CFM platforms). However, there are two areas the technology hasn’t mastered (yet): How to service itself How to tell a story with feedback. How to Choose a Customer Feedback Management Platform.
ECXO
NOVEMBER 25, 2024
Decoding the Feedback Dilemma: A Strategic Framework for Evaluating Customer Requests Originally posted complete version at: [link] In the dynamic world of B2B customer experience, balancing responsiveness to feedback with long-term strategy can feel like walking a tightrope.
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InMoment XI
OCTOBER 25, 2024
This is where restaurant reputation management can be the difference between a new client and a lost opportunity. What is Restaurant Reputation Management? Restaurant reputation management is the process of monitoring, responding to, and addressing feedback from various sources.
eglobalis
OCTOBER 21, 2024
Introduction As companies mature, they face increasingly complex decisions about how to handle customer complaints and negative feedback on social media. Impact of Ignoring Negative Feedback: A High-Stakes Gamble Ignoring complaints can have significant consequences.
Advertiser: Vanilla Forums
This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. How to make internal feedback more effective and inclusive.
eglobalis
OCTOBER 9, 2024
When customers provide feedback, especially in the B2B space, the temptation is often to take their requests at face value and immediately begin development. The challenge lies in carefully evaluating feedback and determining whether a feature request should make it to your product roadmap or be declined.
ECXO
JULY 10, 2024
Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric.
Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate
Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. Tune into this webinar to learn: Why is customer feedback more critical now than ever. What types of structured and unstructured feedback should your team gather.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. So, how did they do it? The MURAL community team is joining us on August 24th at 12 pm EDT to discuss just that!
Advertiser: Vanilla Forums
This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. How to make internal feedback more effective and inclusive.
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Even the best managers have blind spots. That’s why businesses can benefit from collecting customer feedback in the form of reviews and surveys. Customer feedback allows you to identify areas of improvement for your business. Customer feedback allows you to identify areas of improvement for your business.
Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley
Responding to online negative feedback can be challenging. However, negative feedback can offer actionable insights to build a stronger product and customer experience. Tune into the webinar to learn: What specific channels do customers go for feedback. Best practices for monitoring and managing online reviews.
Speaker: Scott Baldwin of ProductBoard
Product managers and community managers share a common goal: to deliver value to their users. Listening to the voice of the customer (VoC) and utilizing product feedback and ideation are some of the most effective ways to do just that. How product managers and community managers can work effectively together.
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
How to set and manage CX expectations. How to get the best possible feedback from customers. By the end of this webinar, you will know: What drives buying decisions. The steps necessary to define CX strategy. Outcomes of effective Journey Maps. October 17th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships! Are you wondering if your Subject Matter Expert actually got that last review request? Register today to save your seat!
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