InMoment XI
JULY 13, 2023
In our recent virtual panel discussion, we explored how different financial firms are embracing the Consumer Duty Act and identified areas where most of their resources have been designated. Firms should harness the benefits of data and technology to improve their services and understand the outcomes they achieve for their customers.”
Comm100
DECEMBER 2, 2021
In 2021, evolving customer experience trends shook up the financial services industry. As we look ahead, 2022 promises, even more changes for the financial services industry. To help cut through the noise, we’ve looked at emerging data and expert opinions to predict the CX trends that we expect to see in 2022 for financial services.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
JANUARY 22, 2024
The financial sector is at the forefront of a significant transformation, driven largely by the buzzword of the decade: artificial intelligence. AI’s ability to analyze and interpret vast data sets is redefining how financial institutions interact with their customers, offering more personalized, efficient, and secure services.
eglobalis
AUGUST 13, 2024
This symbiotic relationship has led to a continuous evolution in technology, pushing the boundaries of what customers expect and experience. Here, we provide an overview of their corporate structures, leadership, and financial performance. Designed on DALL-E or MidJourney; all rights reserved to ECXOorg. Apple Apple Inc.,
Advertisement
To answer these questions, we analyzed VOC data from programs across a variety of verticals – including Financial Services, Healthcare, B2B Services, Technology, and more. Have the drivers of customer experience changed? Download this eBook to learn what we discovered and get the most out of your customer feedback!
NICE inContact
NOVEMBER 3, 2021
Not that many years ago, financial services and technology began finding ways to be more efficient—and profitable—by joining forces, and now fintech has become essentially its own sector. Forbes says that fintech is any technology that augments, streamlines, digitizes, or disrupts traditional financial services.
InMoment XI
NOVEMBER 8, 2023
The Australian financial services industry operates in a tightly regulated environment, with a myriad of compliance obligations that must be met. RG 271 specifies that financial firms, including AFSLs, must have a fully functional internal dispute resolution (IDR) system in place.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
The technology they’re implementing is often siloed creating inconsistent experiences as customers and members move from one channel to the next. Creating a digital first experience, complemented by in-person engagements where needed, is the name of the game for financial institutions in 2022. The problem?
Advertisement
After analyzing VOC data from verticals including Financial Services, Healthcare, B2B Services and Technology, we found some interesting answers. They wonder: Does Net Promoter Score® (NPS) still have the same predictive power. Do loyalty metrics need to be reassessed? Have the drivers of customer experience changed?
Speaker: Rana Gujral, CEO at Behavioral Signals
Customer service technology has largely been the same for decades. Insights from a real-world case study, involving a European Financial Institution, and how behavioral AI managed to increase revenues by 20% while lowering call center costs by 7.6%. But are your contact center practices able to grow with a customer’s experience?
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Expert insights. Personalized for you.
369 
Let's personalize your content