CSM Magazine

JUNE 27, 2023

To date, Zenarate has delivered more than 16 million agent simulations in 15 languages to name-brand clients in financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Zenarate AI Coach delivers on average: 56% faster agent speed-to-proficiency vs. traditional training.

Training 59

Training Telecommunications Insurance Healthcare 59

NobelBiz

FEBRUARY 22, 2023

In 2021, it is vital for your organization to have a Cloud Contact Center Solution that not only allows you to unify customer data, unify the systems used by agents and supervisors, but also to navigate between telephony and other communication channels. For instance, suppose a consumer call for an insurance claim.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

In 2021, it is vital for your organization to have a Cloud Contact Center Solution that not only allows you to unify customer data, unify the systems used by agents and supervisors, but also to navigate between telephony and other communication channels. For instance, suppose a consumer call for an insurance claim.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

Think Customers

SEPTEMBER 21, 2022

On one hand, they’re looking to provide customers with excellent service while providing omnichannel engagement in customers’ preferred channels. This is a question posed to two of TTEC’s banking and insurance experts —Group Vice President Kristen Hein and Vice President JoVanna Dukes during a recent LinkedIn LIVE webinar.

Financial 52

Financial Contact Center Banking First Call Resolution 52

ViiBE Blog

AUGUST 18, 2021

Insurance , Retail , SMB. ViiBE’s remote assistance software makes it effortless to provide your customers with omnichannel communication. They can connect to a ViiBE call with a simple web link and speak to a support agent via video, voice, or text. ViiBE Blog. Creating a customer-centric business strategy.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

NobelBiz

JULY 18, 2023

It’s a system where incoming calls are directed to the most skilled agent in that particular area, ensuring a higher chance of first-call resolution. Improved First Call Resolution Rates The most prominent advantage of skills-based routing is its potential to drastically improve call resolution.

Management 52

Management Call Center Contact Center Software Contact Center 52

ViiBE Blog

JANUARY 22, 2021

Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. We are present in several sectors, including energy, retail, transport and mobility, construction, insurance, etc.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

NobelBiz

JUNE 19, 2023

This includes data on call volumes, average handle time (AHT), first call resolution (FCR) , and more. Kevin’s career started in insurance, where he eventually ran one of the company’s most successful offices, overseeing an agency force of commission-only salespeople.

Call Center 52

Call Center Contact Center First Call Resolution Metrics 52