Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Vonage

OCTOBER 22, 2015

A high proportion of businesses use their website’s homepage solely as a sales and marketing tool. Social media. With more consumers turning to channels such as Facebook to complain about poor customer service, social media is a technology that has caused contact centers a great deal of concern. Gamification.

Technology 120

Technology Customer Service Gamification Wireless 120

Alida

APRIL 5, 2017

Smartphone and personal computer buyers have countless options on the market today. Plus, the community has inspired a website redesign and improvements to internal operations and marketing strategies that put patients first. From web traffic to social media, retail brands regularly squeeze out every bit of customer data possible.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

2020 Research

AUGUST 30, 2022

Other important benefits include greater alignment with market and customer needs, and more insights to guide market segmentation and targeting. Consumer advocacy is where existing customers actively recommend and talk about your brand, driving awareness and engagement across real-life interactions and social media channels.

Gamification 52

Gamification User Experience Groups Consumers 52

Lithium

OCTOBER 19, 2022

In qualitative terms, your new fancy community will improve your NPS scores; your general customer sentiment will improve, and if you do everything right, you might receive some free marketing across the social media ecosystem. Taking Dr. Micheal Wu’s Gamification Theory into the Real World.

ROI 52

ROI Gamification Self Service Case Study 52

NobelBiz

FEBRUARY 27, 2024

Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team! Predictive dialers are particularly beneficial for sales and marketing campaigns, enabling agents to reach more potential customers in less time.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

SmartKarrot

DECEMBER 10, 2020

SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. Studies have shown that because of social media and abundance of digital information, the average human attention span has gone down below eight seconds. What is SaaS gamification? People love games.

Gamification 11

Gamification Customer Success Social Media Loyalty 11

Influitive

JUNE 2, 2015

After all, a Google study found that 60 percent of B2B technology buyers search for peer reviews during the decision-making process. Code42’s thousands of happy and highly vocal customers are one of our strongest market differentiators,” said Angela. Our IT customers love the gamification aspects in our hub,” said Angela.

B2B 72

B2B Tips Gamification Study 72

TechSee

JUNE 25, 2019

This is likely one reason why Oracle found that 80% of sales and marketing leaders say they currently use or plan to deploy chatbots in the near future. This type of sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day in texts on review sites, forums, blogs, and social media.

Technology 122

Technology Customer Service Contact Center Gamification 122

SurveySensum

FEBRUARY 22, 2024

The Foundation: Onboarding and Welcome You would be surprised to know that many studies indicate that a stellar onboarding experience plays a pivotal role in enhancing both employee engagement and retention strategies. HubSpot, a provider of inbound marketing and sales software, is known for its HubSpot Academy. That’s a huge number!

Employee Experience 52

Employee Experience Strategy Net Promoter Score Policies 52

ProProfs Chat

SEPTEMBER 9, 2020

Many studies have shown that investing in your brand advocates will yield more revenue in the long-run. Programs that reward customers for reviews and ratings on listicles or social media platforms result in trustworthy and authentic testimonials. Give Meaning by Supporting Social Initiatives. 4.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Natalie Petouhof

MAY 11, 2016

big data, predictive analytics). • Digital Marketing Transformation – Personalized, data-driven digital marketing. • Future of Work: Social Business – The technologies enabling teams to work together efficiently. If you are doing something really interesting, make sure to send in your case study!

Case Study 40

Case Study Study Innovation Leadership 40

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Secure the support of the C-suite executives since Forrester stated “ Every successful transformation we studied began with a customer experience epiphany by a CEO or COO.” It is trusted by 92% of consumers.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Magellan Solutions

MARCH 3, 2021

Today, outsourcing Philippines has 30% market share of the global BPO industry. For them to cover a bigger market share in the global BPO industry. As well as Big Data, Internet of Things (IoT), Cloud, Social Media, and mobility. Decades in the market prompts Philippine BPO companies to expand its services.

Telecommunications 52

Telecommunications Call Center Healthcare Government 52

Comm100

SEPTEMBER 22, 2016

As a team leader or manager, you would do well to study the principles of a growth mindset, and apply them to the numerous challenges you face managing staff, customers, and internal operations. The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.”

Customer Service 100

Customer Service Case Study Gamification Culture 100

Confirmit

JANUARY 27, 2020

Theme Two: The influence of new technology and the social media on customer decision-making. We raised the issue of whether or not the new technology and social media environment is beginning to fundamentally change the way that customers make decisions. Market Research Best Practices. David Smith. DVL Smith Ltd.

Industry 52

Industry Social Media Analytics Customer Insights 52

ProProfs Chat

JUNE 30, 2020

That’s what Simon Sinek discovered when studying these leaders closely. He delves into the powerful idea of The Golden Circle based on which organizations can further lead, inspire and grow in a competitive market. It talks about the different decisions, mistakes, and successes that Zappos made to be where it is today in the market.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

ProProfs Chat

MARCH 30, 2018

Do you wish to achieve great profits and start gaining a good head start over other newbies in the market? But in case you’re new to the market or haven’t worked through the road of being an expert, then it’s time you read what market experts have to say on building better customer satisfaction rate. Deliver on your promises.

Customer Satisfaction 111

Customer Satisfaction How To Effort Score Contact Center 111

Grade.us

NOVEMBER 4, 2019

There was a great case study I talked about, an experiment done back in 1996 by John Barre. Psychology and gamification as a marketing tool. Raney: You’ve talked a bit about gamification as a marketing tool in the past, too. Gamification is totally un-sales related, or it should be.

Strategy 29

Strategy Gamification B2B Groups 29

Lithium

MAY 7, 2024

Marketing Khoros Social Media Management Fresh Features - Episode 4 Check out the latest product release for Khoros’ Social Media Management. 2024’s top social media trends: How social listening maximizes their potential 2024’s social media marketing landscape focuses on one guiding principle: prioritization.

Self Service 52

Self Service Social Media Gamification Customer Care 52

RapportBoost

DECEMBER 10, 2018

While customer service is his primary expertise, Nate is able to leverage experience in professional services, marketing and sales to connect dots and solve the big problems. I know Nate and Kaye got a few case studies about these topics to share. And so in the next slide, Nate Brown is the co-founder of CX Accelerator.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Natalie Petouhof

FEBRUARY 21, 2016

Using IoT to deliver smarter Marketing. Using the Marketing Cloud to Increase Conversion, Targeting, Relevancy… Using Customer Service Cloud to Service Customers Reactively, Proactively and Drive Marketing. Digital Marketing Transformation – Personalized, data-driven digital marketing. .

Omni-Channel 40

Omni-Channel Customer Experience Customer Service Innovation 40

SurveySensum

JULY 14, 2020

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. LinkedIn : [link] /. Website : [link]. Chad Horenfeldt – Director of Customer Success at Kustomer.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Bold360

JULY 13, 2017

Often includes a bricks and mortar store, a website, a mobile phone website or app, advertisements, word of mouth, social media pages and more. A recent study found that multichannel efforts increased sales by as much as 74%. One awesome example is a marketing campaign they launched for McDonalds China. And it works.

Omni-Channel 56

Omni-Channel Multi-Channel Advertising Social Media 56

ProProfs Chat

AUGUST 6, 2021

According to a study , disengaged American employees cost organizations around $450-550 billion each year. You can easily share your employee engagement surveys via email, social media, link, website embedding, and more. ProProfs Survey Maker is one of the best employee engagement software available in the market.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

SurveySparrow

MAY 29, 2024

This can also come in various forms, from online surveys and polls to social media comments, guest book suggestions and even face-to-face conversations. Marketing Teams : What’s marketing without feedback? Event surveys provide insights into the effectiveness of marketing strategies and promotional activities.

Feedback 52

Feedback How To Social Media Survey 52

SurveySparrow

JULY 23, 2021

And finally, there’s the backbone of all marketing strategies – the exploratory survey research! This way, you can get some much-needed insights and information on your markets before investing. Now, with just the right amount of gamification features, your surveys can be fun and helpful! Exploratory Research.

Survey 52

Survey Insurance Gamification Examples 52