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Leverage guides, webinars, video tutorials, and newsletters to inform customers. Personalized recommendations, gamification, or exclusive community access can help foster long-term relationships. Educate Your Customers Customers who understand how to capture value through your product are more likely to stay long-term.
Gamification: Introduce elements of gamification like reward points, badges, or progress tracking. Webinars and Tutorials: Host webinars or create tutorial videos that educate customers on how to use your products effectively. Highlight different products or services each time.
Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.
Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.
Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology
In this exclusive webinar with Dr. Karl Kapp, you'll learn how to make intelligent, informed decisions for your organization's future by looking to the convergence of technology, learning, and business needs. We all know that L&D organizations need to be ready for the future, but what does being future-proof actually look like?
In our last webinar, Lumoa CEO Carlos del Corral sat down with Mark Barrett and Sian Kerr from Watermelon Research to discuss just that. GamificationGamification is all the rage in survey research and for good reason! The good news is that there are still ways to get VoC programs back on track. Here are some key insights.
High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Here are the seven tools which John highlights in our webinar: Your website. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition.
Ask for input – don’t just offer training or webinars that are solely product-centered. Others might be motivated by gamification. If one of the identifiers is a customer who has used your product for 6 months or less, then reaching out to them before that deadline is imperative. Ask for what might be missing.
Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Customizable agent profiles and gamification can help create a virtual community among remote contact center agents. Peer and team competition options can help unite teams even if they aren’t in the same room.
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.
The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?
Finally, consider gamification to identify and encourage the right behaviors through badges and recognition. If your customer community is gathering dust, watch our webinar with Higher Logic’s Shauna McClemens on how to revive it. Related: Four engagement strategies for building customer community buzz.
Join this exclusive 45-minute webinar (or receive the recordings) here. Join leading CS experts: Anders Holmberg, Head of Strategic Gamification, Gucci. During this webinar our leaders will be revealing: How to integrate data from multiple touchpoints and use the insights for a seamless customer experience.
Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. This approach moves away from traditional methods, making training more engaging and interactive.
Community, Everywhere Webinar. Webinar Recap: Community Engagement with Cloudera and The Community Roundtable. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. Getting started. Starting Out on the Community Journey.
Community, Everywhere Webinar. Webinar Recap: Community Engagement with Cloudera and The Community Roundtable. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. Getting started. Starting Out on the Community Journey.
Use gamification methods to encourage customers to use and engage with your product regularly. Hold a webinar. Instead, there are a number of small ways you can provide your customer with quality interactions through virtual methods. . Actions You Can Take Today : . Be attentive in out-of-product channels (i.e. Words of Affirmation.
Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Did you participate in an engaging discussion recently that you want to share? Comment below!
Community works: How Spotify fuels self-service with community Join us for a webinar on Wednesday, May 29 at 12pm ET, as Spotify’s Community Program Manager shares strategies for managing community content, tips for leveraging gamification, and approaches for gaining stakeholder buy-in.
During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. We use gamification in community a lot.
In our webinar, Driving customers to value during onboarding at scale , Donna shares how to stop recreating the wheel every time you onboard a new customer as well as why, how, and when to lead customers to first value. Q: Have you found B2B companies that effectively use gamification in onboarding? For that audience, no.
When you add gamification to it, you have one of the best Instagram story ideas – Polls. Promote live streams/webinars Do you regularly conduct webinars, seminars, or live streams for your audience? This is almost like conducting an event or a webinar but on stories, making it much more special and exclusive.
Market Research Webinars. But, it’s not just the channels that are important here; it’s the way in which those channels and available technology are used.
In this webinar , we share more about how Playvox’s contact center quality management software benefitted the Sweaty Betty team during the earliest days of the pandemic. More companies are using gamification to train their employees. Plus, we explore how the quality management solution has strengthened the company in four key areas: 1.
Podcast] Gamification in the Wild: Giving back to build Brand Loyalty We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact. Webinars & Events Some event areas are limited to Khoros customers only.
Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.
Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.
Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Did you participate in an engaging discussion recently that you want to share? Comment below!
The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Tired of agent turnover and engagement woes?
Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation. Gamification can make learning more interactive and enjoyable, leading to better retention of information and skills.
Use gamification: Gamification can help promote engagement by adding game-like elements to the learning experience. They offer a variety of resources related to online learning, including research, webinars, and case studies. They offer a wide range of articles, reports, and guides related to adult online learning.
Earlier this week, Talkdesk had the pleasure of hosting a live webinar with SpotHero’s resident data expert, Nate Peace. Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session.
In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, discusses opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Leveraging gamification and social media tactics to facilitate shorter, more engaging surveys. Market Research Webinars.
In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics. Market Research Webinars.
In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics. Voice of the Customer Webinars.
In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics. Voice of the Customer Webinars.
Engage customers with rewards, badges, and gamification features. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping. Create closed beta groups with select users for testing and feedback—fostering a sense of inclusion and significance. Who doesn’t want a piece of that?!
Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. Utilize your user community’s expertise If you don't already have a Customer Success community, get one. Roundtables were a mainstay when it came to gathering customer information on your product and service.
Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. Host Events & Webinars Events provide people with an opportunity to come together in a physical space to discuss common interests and related topics.
Whether through gamification, creative content, or unique experiences like digital escape rooms, fostering a sense of enjoyment can enhance community participation and loyalty. Stay in the loop on more community management best practices with our Community Recharge webinar series.
Designing for Effective Gamification - Reward & Recognition: Part 2 - Learn how effective reward and recognition starts before the community visitor has even decided to register to your community. Webinars & Events. Community Analytics: 8 Best Practices You Don’t Want to Miss! January 21, 2021. Engaging Atlas Discussions.
Podcast] Gamification in the Wild: Giving back to build Brand Loyalty Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. Khoros Roadmap Webinar Watch On Demand.
This could be done through blogs, webinars, infographics, or any other type of content that provides value and educates your customers. Gamification: Incorporate elements of gaming into your marketing strategy. Engaging Visuals: The brain processes images faster than text.
Baby Boomers love competition and achievement, so gamification is a great way to boost their engagement. You need to see our on-demand webinar, Leading a Multigenerational Workforce. Focus on team-building activities with your multigenerational workforce so agents can feel a sense of belonging as a group.
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