NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

Contact Center 136

Contact Center Gamification Management Social Media 136

Lithium

MAY 7, 2024

Community works: How Spotify fuels self-service with community Join us for a webinar on Wednesday, May 29 at 12pm ET, as Spotify’s Community Program Manager shares strategies for managing community content, tips for leveraging gamification, and approaches for gaining stakeholder buy-in.

Self Service 52

Self Service Social Media Gamification Customer Care 52

COPC

APRIL 1, 2024

Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. This approach moves away from traditional methods, making training more engaging and interactive.

Customer Experience 91

Customer Experience Contact Center Gamification Chatbots 91

NICE inContact

SEPTEMBER 30, 2019

Call centers have the option to promote friendly competition and collaboration through gamification and performance management. Customizable agent profiles and gamification can help create a virtual community among remote contact center agents. Peer and team competition options can help unite teams even if they aren’t in the same room.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. Webinar Recap: Community Engagement with Cloudera and The Community Roundtable. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. Getting started. Starting Out on the Community Journey.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. Webinar Recap: Community Engagement with Cloudera and The Community Roundtable. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. Getting started. Starting Out on the Community Journey.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Vonage

OCTOBER 22, 2015

High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Here are the seven tools which John highlights in our webinar: Your website. Gamification. Traditionally used for rewarding customers, gamification can also be effectively used for employee recognition.

Technology 120

Technology Customer Service Gamification Wireless 120

Lithium

JANUARY 8, 2021

Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Did you participate in an engaging discussion recently that you want to share? Comment below!

Gamification 52

Gamification Roadmap Analytics Resources 52

Lithium

SEPTEMBER 5, 2023

Podcast] Gamification in the Wild: Giving back to build Brand Loyalty ​ We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact. Webinars & Events Some event areas are limited to Khoros customers only.

Gamification 52

Gamification Metrics Social Media Tips 52

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.

Gamification 52

Gamification Study Healthcare Groups 52

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.

Gamification 52

Gamification Study Healthcare Groups 52

CX University

MAY 2, 2023

Use gamification: Gamification can help promote engagement by adding game-like elements to the learning experience. They offer a variety of resources related to online learning, including research, webinars, and case studies. They offer a wide range of articles, reports, and guides related to adult online learning.

Engagement 52

Engagement Gamification Course Case Study 52

Gainsight

FEBRUARY 22, 2024

Whether through gamification, creative content, or unique experiences like digital escape rooms, fostering a sense of enjoyment can enhance community participation and loyalty. Stay in the loop on more community management best practices with our Community Recharge webinar series.

Management 52

Management Gamification ROI Trends 52

CSM Magazine

AUGUST 4, 2023

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. Host Events & Webinars Events provide people with an opportunity to come together in a physical space to discuss common interests and related topics.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Experience Investigators by 360Connext

JUNE 22, 2021

Ask for input – don’t just offer training or webinars that are solely product-centered. Others might be motivated by gamification. If one of the identifiers is a customer who has used your product for 6 months or less, then reaching out to them before that deadline is imperative. Ask for what might be missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Lithium

NOVEMBER 5, 2019

Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Did you participate in an engaging discussion recently that you want to share? Comment below!

Gamification 40

Gamification Roadmap Analytics Resources 40

Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. Hold a webinar. Instead, there are a number of small ways you can provide your customer with quality interactions through virtual methods. . Actions You Can Take Today : . Be attentive in out-of-product channels (i.e. Words of Affirmation.

Customer Success 88

Customer Success How To Gamification Social Media 88

Confirmit

APRIL 18, 2019

Market Research Webinars. But, it’s not just the channels that are important here; it’s the way in which those channels and available technology are used.

Gamification 45

Gamification Social Media Engagement Technology 45

Confirmit

FEBRUARY 9, 2019

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, discusses opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Leveraging gamification and social media tactics to facilitate shorter, more engaging surveys. Market Research Webinars.

Engagement 40

Engagement Gamification Social Media Technology 40

Confirmit

JULY 15, 2018

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics. Market Research Webinars.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics. Voice of the Customer Webinars.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

In this webinar, Holly Carter, Confirmit’s Director of Product Marketing, will discuss opportunities researchers can leverage to better engage Generation Z and Millennials on their terms, including: Designing shorter and highly engaging surveys leveraging gamification and social media tactics. Voice of the Customer Webinars.

Gamification 40

Gamification Social Media Engagement Technology 40

NobelBiz

FEBRUARY 27, 2024

Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation. Gamification can make learning more interactive and enjoyable, leading to better retention of information and skills.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

BirdEye

MARCH 29, 2024

When you add gamification to it, you have one of the best Instagram story ideas – Polls. Promote live streams/webinars Do you regularly conduct webinars, seminars, or live streams for your audience? This is almost like conducting an event or a webinar but on stories, making it much more special and exclusive.

Social Media 109

Social Media Video Guidelines Feedback 109

ChurnZero

JULY 22, 2022

In our webinar, Driving customers to value during onboarding at scale , Donna shares how to stop recreating the wheel every time you onboard a new customer as well as why, how, and when to lead customers to first value. Q: Have you found B2B companies that effectively use gamification in onboarding? For that audience, no.

Gamification 98

Gamification Customers Sales B2B 98

Lithium

JANUARY 12, 2021

Designing for Effective Gamification - Reward & Recognition: Part 2 - Learn how effective reward and recognition starts before the community visitor has even decided to register to your community. Webinars & Events. Community Analytics: 8 Best Practices You Don’t Want to Miss! January 21, 2021. Engaging Atlas Discussions.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Playvox

NOVEMBER 16, 2021

In this webinar , we share more about how Playvox’s contact center quality management software benefitted the Sweaty Betty team during the earliest days of the pandemic. More companies are using gamification to train their employees. Plus, we explore how the quality management solution has strengthened the company in four key areas: 1.

Management 78

Management Contact Center Gamification Retail 78

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. We use gamification in community a lot.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

Talkdesk

APRIL 8, 2016

Earlier this week, Talkdesk had the pleasure of hosting a live webinar with SpotHero’s resident data expert, Nate Peace. Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

Playvox

JULY 28, 2022

Baby Boomers love competition and achievement, so gamification is a great way to boost their engagement. You need to see our on-demand webinar, Leading a Multigenerational Workforce. Focus on team-building activities with your multigenerational workforce so agents can feel a sense of belonging as a group.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

NobelBiz

JUNE 5, 2023

If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Kitewheel

JULY 27, 2020

So, getting the loyalty program right is important, and there are many models to choose from, though they tend to come in two forms – gamification and pay-for-benefits . Tiered Programs for Increased Gamification. In fact, 42% of Americans say that they will stop shopping with a brand they are loyal to after two bad experiences.

Loyalty Programs 52

Loyalty Programs Loyalty Rewards Programs Gamification 52

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

Call Center 52

Call Center Management Contact Center Gamification 52

CX University

MAY 18, 2020

Building gamification into your experience helps people feel involved. For example, a legacy print and media company started offering more digital and interactive experiences such as conferences, breakfast roundtable discussions, webinars, videos, 10-part in-depth series, podcasts, and radio interviews.

Conference 52

Conference Social Media Gamification Insurance 52

CSM Magazine

FEBRUARY 17, 2021

When linked to critical cloud-based solutions such as ACD, CRM, HR Management and ERP systems, WEM helps to effortlessly track performance, facilitate employee gamification and support faster decision-making. In this webinar, we are joined by DMG industry analyst Donna Fluss, HR Tech expert Meghan M.

Omni-Channel 52

Omni-Channel Self Service Gamification Multi-Channel 52

inSided

OCTOBER 2, 2019

Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. Utilize your user community’s expertise If you don't already have a Customer Success community, get one. Roundtables were a mainstay when it came to gathering customer information on your product and service.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67