AWS Machine Learning

FEBRUARY 19, 2025

At AWS re:Invent 2024, we launched a new innovation in Amazon SageMaker HyperPod on Amazon Elastic Kubernetes Service (Amazon EKS) that enables you to run generative AI development tasks on shared accelerated compute resources efficiently and reduce costs by up to 40%.

Government 79

Government Policies Resources Strategy 79

Comm100

MARCH 21, 2022

Improving service delivery in government comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is never constrained by. When improving service delivery in government, efficiency is the first building block. However, it’s not all doom and gloom. Here are the top five. .

Government 220

Government Omni-Channel Wait Times CRM 220

Experience Investigators by 360Connext

MAY 11, 2021

When leaders say this, what they really mean is, “We’re just getting started with customer experience management.” ” What is Customer Experience Management? Great customer experiences are the result of focused, intentional Customer Experience Management. What does Customer Experience Management Require?

Customer Experience Management 291

Customer Experience Management Customer Journeys Customer Experience Management 291

eglobalis

MARCH 4, 2025

In banking, AI-powered virtual assistants such as Kasistos KAI handle financial inquiries, fraud detection, and account management. Leading Providers: Tech Giants and Agile Startups The AI agent landscape includes tech giants like Microsoft, Google, and IBM, alongside innovative startups like Kore.ai, Cognigy, and Amelia.

Self Service 198

Self Service Strategy Contact Center Virtual Agent 198

ECXO

JULY 29, 2024

Feedback and Complaint Management Tools : Essential for promptly addressing customer issues. Coca-Cola’s vision of refreshing the world and inspiring moments of optimism is reflected in their commitment to sustainability and innovation. Companies like Coca-Cola, Hitachi, Siemens, and Unilever exemplify this principle.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

eglobalis

DECEMBER 4, 2024

These arguments fail to recognize that technology is only as effective as the strategies that govern its use. Example: SAP has invested heavily in CX platforms like SAP Customer Data Cloud, but the success of these tools depends on SAPs human-led account management teams to align technological solutions with customer-specific business goals.

B2B 402

B2B Culture Government Innovation 402

AWS Machine Learning

FEBRUARY 7, 2025

This post, part of the Governing the ML lifecycle at scale series ( Part 1 , Part 2 , Part 3 ), explains how to set up and govern a multi-account ML platform that addresses these challenges. The functions for each role can vary from company to company. This ML platform provides several key benefits.

Government 64

Government Resources Training Groups 64

AWS Machine Learning

MARCH 25, 2025

Amazon Bedrock announces the preview launch of Session Management APIs, a new capability that enables developers to simplify state and context management for generative AI applications built with popular open source frameworks such as LangGraph and LlamaIndex.

Management 75

Management Healthcare Government Resources 75

Comm100

DECEMBER 12, 2023

It also reduced agent attrition and requests to speak to a manager by 25 percent.” – McKinsey & Co., Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. Learn more about our platform and keep ahead of the curve.

Trends 244

Trends Innovation Customer Service Omni-Channel 244

AWS Machine Learning

NOVEMBER 19, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon Web Services available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. This can lead to inefficiencies, delays, and errors, diminishing customer satisfaction.

Knowledge Base 109

Knowledge Base Management Customer Satisfaction Policies 109

AWS Machine Learning

SEPTEMBER 23, 2024

This is crucial for compliance, security, and governance. In this post, we analyze strategies for governing access to Amazon Bedrock and SageMaker JumpStart models from within SageMaker Canvas using AWS Identity and Access Management (IAM) policies. We provide code examples tailored to common enterprise governance scenarios.

Government 122

Government Policies Resources Fashion 122

ECXO

JUNE 13, 2023

The answer is strong data management capabilities. Data management helps transform, integrate, govern and secure data while improving its overall quality and reliability. Most companies also want to be able to provide quality data to its marketing teams, but just 21 percent can do that today.

Marketing 401

Marketing Analytics Government Survey 401

BlueOcean

MARCH 3, 2025

Ideally, you will have a supplier relationship management program that provides sourcing with an objective framework for what a strategic long-term partnership looks like. When these teams meet, is there a tendency towards innovation, talk of collaboration? Climbing higher still, they reach the level of real innovation.

Contact Center 156

Contact Center Customer Journeys Culture Return on Investment 156

AWS Machine Learning

JANUARY 29, 2025

Generative AI can revolutionize organizations by enabling the creation of innovative applications that offer enhanced customer and employee experiences. They implement landing zones to automate secure account creation and streamline management across accounts, including logging, monitoring, and auditing.

Government 96

Government Policies Knowledge Base Insurance 96

AWS Machine Learning

OCTOBER 20, 2023

Customers of every size and industry are innovating on AWS by infusing machine learning (ML) into their products and services. However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale.

Government 134

Government Self Service Policies Resources 134

AWS Machine Learning

NOVEMBER 7, 2024

In this second part, we expand the solution and show to further accelerate innovation by centralizing common Generative AI components. We also dive deeper into access patterns, governance, responsible AI, observability, and common solution designs like Retrieval Augmented Generation. The component groups are as follows.

Government 115

Government Self Service Policies Resources 115

AWS Machine Learning

MARCH 18, 2025

Today, were announcing a significant enhancement to Amazon Bedrock Guardrails: AWS Identity and Access Management (IAM) policy-based enforcement. This feature enhances AI governance by enabling centralized control over guardrail implementation. About the Authors Shyam Srinivasan is on the Amazon Bedrock Guardrails product team.

Policies 92

Policies Interaction Government Resources 92

AWS Machine Learning

AUGUST 9, 2024

This post provides an overview of a custom solution developed by the AWS Generative AI Innovation Center (GenAIIC) for Deltek , a globally recognized standard for project-based businesses in both government contracting and professional services. The solution develops a RAG approach in two steps.

Government 132

Government Healthcare Knowledge Base Innovation 132

NICE inContact

JULY 29, 2019

billion in annual sales, Omega World Travel is one of the largest travel management companies in the U.S. Approximately 200 onsite and virtual agents handle corporate, government and leisure travel, making or modifying reservations, generating quotes and exchanging tickets.

Travel 27

Travel Innovation Virtual Agent Contact Center 27

ECXO

JUNE 20, 2023

They are judging companies on environmental, social, and governance (ESG) claims, and more importantly the action they take. It can be more important than innovation or market dominance. Your management team needs to be the biggest advocates for the change to bring the team with them. How will you achieve your goals?

B2B 367

B2B Brands Innovation Government 367

ECXO

JUNE 23, 2024

According to the Cambridge Dictionary, the definition of a double agent is “a person employed by a government to discover secret information about enemy countries, but who is really working for one of these enemy countries”. Driving Innovation: Feedback channels can serve as a source of inspiration for innovation.

Customer Centricity 358

Customer Centricity Culture Customer Journeys Customer Satisfaction 358

AWS Machine Learning

NOVEMBER 15, 2024

The rapid advancement of generative AI promises transformative innovation, yet it also presents significant challenges. For now, we consider eight key dimensions of responsible AI: Fairness, explainability, privacy and security, safety, controllability, veracity and robustness, governance, and transparency.

Government 112

Government Knowledge Base Metrics System 112

ECXO

JUNE 11, 2024

To fully harness the potential of AI, organizations must navigate a complex landscape of ethical, privacy, and change management considerations. Performance Management Image source DALL·E AI enhances performance management by providing real-time insights and predictive analytics, allowing for timely interventions and support.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

COPC

OCTOBER 8, 2024

As information floods the business world, leaders strive to gain a competitive edge—seeking ways to make smarter choices, manage risk, and drive sustainable growth. But here’s the reality: none of that happens without reliable data governance. However, the surge in AI adoption means governance frameworks must adapt to keep pace.

Government 89

Government Data Hospitality Healthcare 89

CSM Magazine

OCTOBER 30, 2024

The event also honored organizations like the Telecommunications and Digital Government Regulatory Authority (TDRA), Virgin Mobile UAE, Nakheel Community Management, NX Digital Technology, and Dubai Holding Community Management for their customer-centric initiatives.

Telecommunications 52

Telecommunications Innovation Customer Service Government 52

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? Making CS management more responsive to real-time conditions. Allocate resources.

Innovation 103

Innovation Customer Success Customer Journeys How To 103

AWS Machine Learning

NOVEMBER 29, 2023

The rapid growth of generative AI brings promising new innovation, and at the same time raises new challenges. And we continue to work hand-in-hand with customers to operationalize responsible AI with purpose-built tools like Amazon SageMaker Clarify , ML Governance with Amazon SageMaker , and more.

Innovation 132

Innovation Tools Policies Government 132

AWS Machine Learning

DECEMBER 5, 2024

As generative AI continues to drive innovation across industries and our daily lives, the need for responsible AI has become increasingly important. A comprehensive approach to responsible AI empowers organizations to innovate boldly and achieve transformative business outcomes.

Resources 110

Resources Tools Innovation Metrics 110

AWS Machine Learning

JANUARY 13, 2025

The collaboration between BQA and AWS was facilitated through the Cloud Innovation Center (CIC) program, a joint initiative by AWS, Tamkeen , and leading universities in Bahrain, including Bahrain Polytechnic and University of Bahrain. It offers a wide range of FMs, allowing you to choose the model that best suits your specific use case.

Report 112

Report Guidelines Comparison Analysis 112

Experience Investigators by 360Connext

DECEMBER 10, 2024

Customer experience management, or CXM, is the process of understanding and managing your customers interactions with your brand to create positive experiences at every touchpoint. Effective CX Management is about priorities. This even counts for nonprofit organizations, regulated industries, and government agencies.

ROI 143

ROI Customer Experience Customer Journeys Effort Score 143

Comm100

JANUARY 23, 2023

Bring this understanding of what your customers value highly into your CX governance process, advocating for them during decision-making that impacts changes to products, services, and operations. Comm100 comment: For teams that manage high support volumes, automation will become increasingly essential.

Customer Experience 325

Customer Experience Chatbots e-support Customers 325

Lumoa

JANUARY 9, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. data security, gig economy, AI, machine learning).” Rüdiger Pläster, Executive Managing Director at ORT Medienverbund “I do see a bright future of all facets of CX.?Never

Customer Experience 332

Customer Experience Competitive Advantage Omni-Channel Culture 332

CSM Magazine

FEBRUARY 10, 2025

This leaves small businesses in a strong position to accept crypto and take advantage of the benefits this innovative payment technology has to offer. The addition of management fees, chargeback fees, and other administrative fees means this fee can increase. But, it also offers potential for savvy businesses. Or even seconds.

Sports 52

Sports Government Banking Innovation 52

AWS Machine Learning

FEBRUARY 20, 2025

When deployed at scale, this PAAS AI will enable Verisk staff to dedicate more time to complex issues, critical projects, and innovation, thereby enhancing the overall customer experience. LLM linguistics Although appropriate context can be retrieved from enterprise data sources, the underlying LLM manages the linguistics and fluency.

Knowledge Base 116

Knowledge Base Insurance Guidelines Innovation 116

CX Journey

JUNE 17, 2019

First and foremost, you have to hire the right people (both management and individual contributors), i.e., those who fit your values and culture, a culture that should already be described as customer-centric. As such, a governance structure is critical to the foundation of any customer experience transformation.

Customer Experience 148

Customer Experience Management Culture Customer Centricity 148

ECXO

AUGUST 6, 2024

It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. Here, the focus is on preserving established ways of life, and individuals may feel constrained by societal expectations to conform rather than innovate.

Customer Experience 177

Customer Experience Culture Policies Innovation 177