Comm100

DECEMBER 8, 2024

With over 32,000 undergraduate students and 5,000+ post-graduate students in Canada, McMaster University deployed Comm100s higher ed chatbot in 2020 to address student queries, improving user experience and boosting CSAT scores to 4.82/5. At Comm100, we take platform security very seriously.

Chatbots 130

Chatbots Financial System Course 130

AWS Machine Learning

NOVEMBER 7, 2024

We also dive deeper into access patterns, governance, responsible AI, observability, and common solution designs like Retrieval Augmented Generation. Red teaming – Red teaming helps reveal model limitations that can cause bad user experiences or enable malicious intentions. These are illustrated in the following diagram.

Government 110

Government Self Service Policies Resources 110

AWS Machine Learning

MARCH 18, 2025

You can create multiple guardrails tailored to different use cases and apply them across multiple foundation models (FMs), improving user experiences and standardizing safety controls across generative AI applications. This feature enhances AI governance by enabling centralized control over guardrail implementation.

Policies 81

Policies Interaction Government Resources 81

Clarivate

MAY 21, 2024

Over the past year we engaged in several research projects, working closely across our data science, engineering, content and user experience teams and customer community to learn first-hand about the potential and the limitations of generative AI (GenAI).

Government 129

Government eBook User Experience Innovation 129

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Despite their usefulness, they assess different aspects of the customer experience.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

ShepHyken

JUNE 30, 2017

Let us have a quick look at the top technology trends of 2017 that will disrupt the customer experience benchmarks: Artificial Intelligence : Truly, Artificial Intelligence has made organizations capable of tackling different situations. The post Guest Blog: Technology Trends That Will Govern the CX Landscape appeared first on Shep Hyken.

Government 93

Government Technology Trends Social Media 93

ClearAction

JULY 23, 2023

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. Governance of any endeavor is strongest when it’s integrated as your company’s way of life. Built-in B2B Customer Experience Governance 1.

Government 62

Government B2B Customer Experience Customer Journeys 62

Kerry Bodine

AUGUST 14, 2020

You need to understand your customers’ needs and expectations as completely as possible before you start making decisions about what you should change about the experience. What would you say is the difference in the user experience (UX) approach vs. the customer experience (CX) approach? Deliver The Journey.

Customer Journeys 207

Customer Journeys Management Touchpoint Telecommunications 207

ECXO

JUNE 19, 2024

Boosting Creativity and Customer Experience Fostering Innovation AI tools enable designers to push the boundaries of creativity by generating unique and unconventional design ideas. Implementing robust data governance practices is essential to ensure the responsible use of AI in product design.

Customer Experience 386

Customer Experience Automotive Fashion Innovation 386

CSM Magazine

FEBRUARY 5, 2025

Governance Holders vote on protocol upgrades and network policies. Where to Buy Cosmos (ATOM) Safely Atom is listed on various platforms, each with its pros and cons in terms of security, fees, and user experience. Security Strengthens the network by preventing attacks and ensuring reliability.

How To 52

How To Government Banking Policies 52

AWS Machine Learning

NOVEMBER 19, 2024

Implement governance mechanisms to make sure AI-generated responses align with brand standards and regulatory requirements, preventing non-relevant communications. By automating these processes, the solution streamlines operations, reduces manual effort, and enhances user experience by delivering real-time responses.

Knowledge Base 97

Knowledge Base Management Customer Satisfaction Policies 97

ClearAction

MARCH 23, 2015

Customer Experience Governance: Do This, Not That. Governance doesn’t get much airtime in customer experience management conversations and writings. Customer experience governance is essential to ongoing success, especially in terms of enduring CX ROI (return on investment). Just what is it, anyway?

Government 48

Government Customer Experience Customer Journeys ROI 48

AWS Machine Learning

FEBRUARY 20, 2025

A RAG architecture offered the transparency required in the context retrieval process, which would ultimately be used to generate user responses. Data governance With diverse users accessing the platform and differing data access permissions, data governance and isolation were critical.

Knowledge Base 108

Knowledge Base Insurance Guidelines Innovation 108

Thematic

FEBRUARY 19, 2025

User experience and training Does your insights and research team have the internal resources to train and maintain a complex system? A user-friendly platform removes bottlenecks in analysis, and helps you quickly get to actionable insights.

How To 62

How To Self Service Analysis Analytics 62

West Monroe

JUNE 5, 2023

Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Can the Nation's Largest Utility Company Match Amazon's User Experience?" How are you determining which use cases to experiment with generative AI first? How do we govern generative AI? on Spreaker. I think it’s really a discussion for us.

User Experience 52

User Experience Company Healthcare Government 52

AWS Machine Learning

FEBRUARY 21, 2025

Lower latency: Direct retrieval of cached answers provides near-instantaneous responses for known queries, improving the overall user experience. The semantic cache serves as a growing repository of trusted responses, continuously improving the solutions reliability while maintaining efficiency in handling user queries.

Knowledge Base 116

Knowledge Base Conference Examples Data 116

Gainsight

AUGUST 14, 2021

Unfortunately, if you’re a product manager or leader, these valuable in-product guides and experiences are probably stirring up extra questions: Who should own them? What governance should we put in place when multiple teams want to use them? What is too much or too little to put in front of the user?

Government 52

Government How To ROI Effort Score 52

iPerceptions

JUNE 23, 2016

In my previous blog posts ( The Metrics you need to Improve the Citizen Experience and What is the Citizen Experience in the 21st Century ?), I have highlighted that public satisfaction tends to improve when governments provide citizens with world-class digital services.

Infographics 67

Infographics Government User Experience Analytics 67

Gainsight

AUGUST 16, 2021

In this final part of a three-part series on creating governance around your in-product user guide experiences, we dig into the final secret: product. Here’s how to use your in-product tool to lift the burden off your team, scale your in-product guide program, toss aside roadblocks, and enhance your users’ experience.

Government 52

Government Net Promoter Score How To Analytics 52

AWS Machine Learning

JUNE 21, 2024

Users are then only able to discover and use models within the private hubs they have access to through Amazon SageMaker Studio and the SDK. This level of control empowers enterprises to consume the latest in open weight generative artificial intelligence (AI) development while enforcing governance guardrails.

Management 110

Management Policies e-support Resources 110

AWS Machine Learning

DECEMBER 18, 2024

Use natural language in your Amazon Q web experience chat to perform read and write actions in ServiceNow such as querying and creating incidents and KB articles in a secure and governed fashion.

Knowledge Base 83

Knowledge Base Connections Groups Data 83

AWS Machine Learning

FEBRUARY 5, 2025

Retrieval and Execution Rails: These govern how the AI interacts with external tools and data sources. Lets delve into how NeMo Guardrails own language can enhance your AIs performance and provide a guided and seamless user experience. Dialog Rails: These maintain the conversational flow as defined by the developer.

Chatbots 96

Chatbots Examples Interaction e-support 96

AWS Machine Learning

FEBRUARY 10, 2025

PII extraction and redaction : Identifying and managing PII within large datasets is crucial for data governance and compliance. This resulted in a four-fold reduction in extraction time and achieved over 95% accuracy, improving the user experience compared to traditional ML extraction tools.

Financial 67

Financial Software Analysis Innovation 67

AWS Machine Learning

JULY 8, 2024

TWCo’s data science team was looking to create predictive, privacy-friendly ML models that show how weather conditions affect certain health symptoms and create user segments for improved user experience. We also reviewed the architecture design that helps maintain responsibilities between different users modularized.

Company 114

Company Self Service Training Innovation 114

Kerry Bodine

JUNE 5, 2019

Would you put journey managers under the head of user experience, or put the UX effort under the journey manager? Can you help create a B2B value proposition for CX where you have a near monopoly, and there is no cross-sell up-sell capability due to government regulation? And government regulators love that! Stay tuned!

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

West Monroe

OCTOBER 30, 2024

When the definition of “quality” is organizationally clear you can implement a quality assurance process, encompassing data governance, standards, training, and validation. Utilities can achieve this through dedicated cross-disciplinary collaboration, securing a clear understanding of data use cases.

Data 52

Data Analytics Training Tools 52

Russel Lolacher

APRIL 5, 2021

Ten years of leading a provincial government team in web services and social customer care has been a challenging and rewarding experience. Time flies, and my decade in the public service at the BC Ministry of Transportation and Infrastructure has certainly attested to that. Oh, it’s been amazing.

Customer Care 98

Customer Care Government Communication Engagement 98

ReviewTrackers

DECEMBER 10, 2019

UCompareHealthCare allows users to search for doctors, medical professionals, hospitals, and nursing homes by location, specialty, or doctor name. The site offers highly comprehensive comparisons of healthcare providers based on data available from federal and state government agencies and multiple third-party sources.

Healthcare 132

Healthcare Hospitality Insurance Comparison 132

North Highland

APRIL 5, 2019

Digitisation is not only changing the face of business with new and disruptive business models but is also offering completely new perspectives on enhancing government services. Q: In what ways have governments globally been introducing new digital tools and approaches to drive great outcomes for citizens today?

Technology 58

Technology Government Transportation Case Study 58

Kerry Bodine

JUNE 5, 2019

Would you put journey managers under the head of user experience, or put the UX effort under the journey manager? Can you help create a B2B value proposition for CX where you have a near monopoly, and there is no cross-sell up-sell capability due to government regulation? And government regulators love that! Stay tuned!

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

Would you put journey managers under the head of user experience, or put the UX effort under the journey manager? Can you help create a B2B value proposition for CX where you have a near monopoly, and there is no cross-sell up-sell capability due to government regulation? And government regulators love that! Stay tuned!

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

AWS Machine Learning

AUGUST 6, 2024

The company—which serves professionals in legal, tax, accounting, compliance, government, and media—expects that it will see even faster and more relevant AI results by fine-tuning Claude with their industry expertise. Thomson Reuters aims to provide accurate, fast, and consistent user experiences.

Knowledge Base 135

Knowledge Base Training Chatbots Customers 135

Qualtrics

MARCH 24, 2021

From my first experience with human centered design - the foundation of experience management - I knew it had the potential to revolutionize how government accomplishes its mission. Only through investments in the people who execute the work of government can better ways of doing this work stick for good. Get Started.

Government 26

Government Training How To User Experience 26

AWS Machine Learning

OCTOBER 3, 2024

Trusted sources like Sapient Insights Group , Gartner , G2 , Trust Radius , and RedThread Research have recognized Visier for its inventiveness, great user experience, and vendor and customer satisfaction.

Data 89

Data Analytics Innovation Government 89

Kayako

MARCH 16, 2017

UK Government. The design of your knowledge base is anything that contributes to great user experience. It arranges the format and content so you can communicate with customers in the way they want. Here are some fantastic style guides to provide you with inspiration: MailChimp. Know your audience. But what are these?

Knowledge Base 95

Knowledge Base Self Service Guidelines Software 95

ECXO

JUNE 25, 2024

Boosting Creativity and Customer Experience Fostering Innovation AI tools enable designers to push the boundaries of creativity by generating unique and unconventional design ideas. Implementing robust data governance practices is essential to ensure the responsible use of AI in product design.

Customer Experience 156

Customer Experience Automotive Fashion Innovation 156

Oracle

FEBRUARY 19, 2019

The 2018 study found pervasive global mistrust in four of our major cultural institutions – government, media, NGOs, and of course, business. Keep things easy, straightforward, and create a positive user experience and on-boarding process. Help the client operate well within cross-company team dynamics.

B2B 96

B2B How To Survey Loyalty 96