Beyond Philosophy

JUNE 5, 2017

One of the annoying things about business travel is that you tend to need things in your hotel room at the worst time. It’s not the best customer experience, but if you travel often, you learn to live with it. The personal touch of the experience had gone, been lost and missed. Can robots help the hotel guest experience?

Hotels 143

Hotels Travel Guest Experience Consulting 143

InMoment XI

JANUARY 16, 2024

By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations. This data may include historical customer interactions, transcripts of conversations, customer profiles, and information from other relevant databases.

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

CX Centric

MAY 25, 2021

On Thursday 3rd June we will host the CX Centric Conversation: Driving Growth in the Hospitality Sector through Exceptional Experiences. This will be an international interactive discussion, and will include a keynote from Alec Dalton, Senior Manager at Marriott International, and also from Sharon Head, Head of Customer Success at Freshworks.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

CX Centric

OCTOBER 8, 2021

About CX Centric Conversations CX Centric Conversations are interactive international discussions centered on business growth through Customer Experience and Customer Centricity. It is the Guest Experience with which the keynote speakers of this great event gave much more attention in their presentation.

Hospitality 52

Hospitality Guest Experience Hotels Travel 52

BirdEye

FEBRUARY 20, 2025

Australians trust Facebook recommendations because they often include real experiences, user-generated photos, and direct interactions between businesses and customers. Business review sites in Australia are key in influencing booking decisions for hotels, travel services, and accommodations.

Automotive 94

Automotive Insurance Healthcare Hospitality 94

ENGAGE.cx

SEPTEMBER 23, 2015

The solution is to create an empowered ecosystem, tailored for the hospitality industry, that governs the entire customer experience — from booking, to arrival, to time spent at your destination (both on the property and off), to departure. A customer-experience driven B2C CRM like ENGAGE.cx for free today.

Guest Experience 40

Guest Experience Hospitality Hotels CRM 40

InMoment XI

SEPTEMBER 25, 2024

Merging all three disciplines, it focuses on the interaction between computers and humans through natural language. As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation.

Data 195

Data Social Media Net Promoter Score Analysis 195

Avaya

FEBRUARY 7, 2017

Just consider that 35% of Americans believe outer space travel will become a reality within the next 15 years. For example, they can uniquely differentiate themselves by embedding video into the mobile customer experience. This is especially true in hospitality, where over 75% of travelers consider their smartphones to be critical.

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

CSM Magazine

JUNE 13, 2024

Let’s explore some of the latest trends shaping the way hotels enhance guest experiences. Personalized Experiences Guests today expect more than just a place to sleep. They want personalized experiences that make them feel special and valued. Hotels are leveraging technology to create these unique moments.

Hotels 52

Hotels Trends Industry Customer Service 52

Magellan Solutions

JANUARY 19, 2024

The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. Imagine a tired traveler being greeted warmly and efficiently. The front desk always prioritizes guest needs. It makes every moment memorable and elevates the customer experience. Your success is our commitment.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

Bill Quiseng

AUGUST 10, 2015

In one day, the associates have more direct interaction with the customers than the general manager might in one week. Ask frequent travelers to name the best hotel chains and they will tell you Ritz-Carlton or Four Seasons. Micah even discusses how technology has and will change the guest experience.

eBook 60

eBook Hospitality Culture Hotels 60

Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 billion this year. We love our hotel apps. They want it?

Hotels 52

Hotels Marketing Guest Experience Travel 52

CSM Magazine

AUGUST 22, 2023

One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience. But how can hotels stay on top of their Customer Experience (CX) game using chatbots? The key lies in crafting up-to-date chatbot flows and experiences.

Hotels 52

Hotels Chatbots Hospitality Guest Experience 52

Retently

SEPTEMBER 3, 2023

This survey goes beyond the transactional aspects of a stay; it delves into the emotional connections between hosts, guests, and the unique places they briefly call home. Join us as we analyze Airbnb’s surveys, explore their structure, and see how Airbnb redefines the travel and hospitality industry through insights.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

ENGAGE.cx

OCTOBER 13, 2016

The solution is to create an empowered ecosystem, tailored for the hospitality industry, that governs the entire customer experience — from booking, to arrival, to time spent at your destination (both on the property and off), to departure. Every guest’s journey is made up of each touch point a guest has with a brand or property.

Engagement 40

Engagement Guest Experience Hotels Hospitality 40

North Highland

SEPTEMBER 16, 2019

Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment. Today, however, things are rapidly changing, largely due to younger generations’ expectations around product, customer experience, and relationship management.

Travel 45

Travel ROI Entertainment CRM 45

Comm100

AUGUST 23, 2018

Customers report that Eno even has a sense of humor, making this chatbot all the more fun to interact with. You see the scene as if these objects were real and you can walk around them and interact with them, even leave the room and come back. It’s really magic to experience.”. It feels like I’m texting a friend.”.

Exceptional Customer Service 104

Exceptional Customer Service Customer Service Chatbots Hotels 104

Currency Alliance

OCTOBER 11, 2018

The hotel would like to use data collected during the stay to bring the customer back a second time without, them going through an online travel agency (OTA). Beyond the booking process, and to complement the digital guest experience, hotels stand to make the greatest gains by becoming better resellers of local services and experiences.

Hotels 40

Hotels Hospitality Loyalty Travel 40

SurveySparrow

DECEMBER 20, 2018

With GrowTogether strategy that was launched in 2017, Twitter has decided to encourage diversity and deeper interactions across the organization. The travel expenses are expected to be taken care of by the employees. You have an interactive river stream that is pre-programmed to respond, connecting these different zones.

Culture 69

Culture Company Policies Employee Engagement 69

Happy or Not

APRIL 1, 2025

While ai-driven customer feedback software, tools, and chatbots can streamline processes, excessive automation can lead to impersonal interactions, frustrating customers and reducing customer retention. At the same time, the experience remains fresh in the customers mind. What makes real-time feedback so effective?

36

36

BirdEye

FEBRUARY 18, 2025

In a world where travelers have endless options, hospitality marketing is crucial in attracting guests and building lasting relationships. Effective hospitality marketing solutions combines digital tools and personalized experiences to create lasting guest relationships and increase the overall experience.

Hotels 84

Hotels Hospitality Strategy Marketing 84