Interactions

JULY 24, 2019

We are excited to announce the launch of the Guest Experience Platform (GXP), our new product for Food Services. With GXP, we’ve taken that expertise and experience and applied it to the Food Services industry to revolutionize digital ordering and guest care. The Guest Experience Platform (GXP).

Guest Experience 54

Guest Experience Interaction Social Media Wait Times 54

InMoment XI

JANUARY 16, 2024

Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations. What is Contact Center AI?

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

Beyond Philosophy

JUNE 5, 2017

Wes has a compartment big enough to hold a couple of towels, and an array of cute sounds and blinking lights that endear him to guests the way Star Wars fans fawn over R2-D2 and BB-8. West Wing’s director of revenue says that he was looking for technology that would be unique and memorable for guests but also helpful to hotel staff.

Hotels 143

Hotels Travel Guest Experience Consulting 143

CSM Magazine

MARCH 19, 2025

As AI technology continues to evolve, its clear that AI translation will soon become a standard tool for businesses worldwide. AI-powered support ensures that customers receive help in their native language, increasing trust and brand loyalty. Why Businesses Must Act Now The shift toward AI-powered customer support is happening now.

e-support 59

e-support Chatbots Competitive Advantage Case Study 59

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

Technology 52

Technology Hotels Guest Experience Hospitality 52

CSM Magazine

SEPTEMBER 13, 2024

Casinos are increasingly harnessing technology to elevate customer service, revolutionizing their interactions and support for patrons. By adopting advanced technologies, casinos strive to deliver a more personalized, efficient, and engaging experience.

Technology 52

Technology Customer Service Analytics Guest Experience 52

ShepHyken

FEBRUARY 25, 2019

Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand Success by Robert Passikoff. This article makes the point that trust is a defining piece of the customer experience. It drives repeat business and loyalty. How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson .

Customer Service 91

Customer Service Guest Experience B2B B2C 91

CSM Magazine

FEBRUARY 19, 2025

The restaurant industry is undergoing one of the most significant technological transformations in its history. With the introduction of artificial intelligence, the way restaurants interact with their guests is evolving rapidly. Beyond menu personalization, AI also enhances loyalty programs and targeted promotions.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

ShepHyken

OCTOBER 3, 2016

Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level. Provide Support) The key to any business success is building trust and establishing strong relationships with customers as those are the main factors that contribute to customer loyalty and generate more sales.

Airlines 125

Airlines Customer Service Infographics Customer Retention 125

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. Here are a few strategies to get you started: Improving Experiences Today.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

inmoment

APRIL 22, 2019

While these statistics may seem grim, focusing on guest experience can help to revitalize the numbers. The first trend that stood out was how important frontline employees continue to be in the guest experience. A leader of a large Mississippi-based franchise group noted: “we have two businesses: people and pizza.”.

Guest Experience 40

Guest Experience Trends Engagement Conference 40

CSM Magazine

JANUARY 3, 2025

Multilingual customer support not only bridges language gaps but also enhances customer satisfaction, fosters loyalty, and drives business growth. AI Translation Tools AiTranslator.com AiTranslator.com offers a user-friendly platform that combines AI-driven translation technology with customizable features.

Tools 52

Tools e-support Customer Satisfaction Travel 52

Magellan Solutions

JANUARY 19, 2024

The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. The front desk always prioritizes guest needs. It makes every moment memorable and elevates the customer experience. It makes guests feel genuinely appreciated and looked after. Your success is our commitment.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

ReviewTrackers

MAY 15, 2017

Whether you’re managing a boutique resort with a dozen rooms or an international destination brand with tens or hundreds of hotel properties around the world, your ability to monitor, influence, and improve the way your hotel is perceived online by existing and potential guests can spell the difference between winning and losing.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Currency Alliance

OCTOBER 11, 2018

Countless articles have been written about enhancing the hotel customer experience (CX) with technology. By owning this more complete customer journey, the hotel has the opportunity to deliver better experiences and to earn greater guest loyalty. Restive guests: understanding hospitality loyalty.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Avaya

MARCH 13, 2017

Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty. They need the right combination of skill, strategy and technology. The statistics make it clear: consumers’ expectations for services are climbing year over year.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

CSM Magazine

JUNE 13, 2024

Let’s explore some of the latest trends shaping the way hotels enhance guest experiences. Personalized Experiences Guests today expect more than just a place to sleep. They want personalized experiences that make them feel special and valued. Hotels are leveraging technology to create these unique moments.

Hotels 52

Hotels Trends Industry Customer Service 52

ShepHyken

SEPTEMBER 4, 2023

The five ideas in this article are exactly what he uses when leading his team to deliver a great guest experience. Customer Service as Experience: Fast, Consistent Comms Boost Customer Lifetime Value by Andy Farmer (The Drum) Is it me or do we seem to be stuck in a customer experience (CX) time warp? they’re everywhere.

Customer Service 70

Customer Service Hospitality Hotels Customer Retention 70

Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 billion this year. We love our hotel apps.

Hotels 52

Hotels Marketing Guest Experience Travel 52

ShepHyken

AUGUST 1, 2022

After all, customers make buying decisions based on their experiences, so no matter what originally attracted them, their customer service interactions can dictate loyalty or loss. So let’s explore five lessons on fostering service excellence and elevated experiences.

Customer Service 74

Customer Service B2C B2B Guest Experience 74

ENGAGE.cx

OCTOBER 14, 2015

Greet the guest by name, make them feel like you’re glad they’re there, and try to accommodate their needs the best you can. But being big shouldn’t be a barrier to creating loyalty through customer service. The index ultimately lets hospitality companies understand how customer experience is driving financial performance.

Customer Engagement 40

Customer Engagement Engagement Guest Experience Hospitality 40

Happy or Not

APRIL 1, 2025

However, without a proper customer feedback strategy, companies risk missing out on valuable feedback that could help them refine their customer engagement techniques and improve customer loyalty strategies. However, when businesses over-rely on automation and remove the human element, they risk damaging the customer experience.

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36

Totango

JUNE 25, 2020

SevenRooms is a hospitality platform designed to help operators maximize profits, build customer loyalty, and create truly exceptional guest experiences. They’re going to have to invest in more training, more health investment technologies. Restaurants are going to have to invest in more PPE.

Hospitality 62

Hospitality Industry Guest Experience Customer Success 62

CSM Magazine

AUGUST 22, 2023

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience.

Hotels 52

Hotels Chatbots Hospitality Guest Experience 52

SurveySparrow

JUNE 28, 2023

In today’s highly competitive business landscape, providing exceptional customer experiences has become crucial for long-term success. Understanding what customer experience optimization entails and implementing effective strategies can significantly impact customer satisfaction, loyalty, and ultimately, business growth.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

NetBase

MARCH 2, 2020

He explained that Social Media Intelligence is the result of applying the right mix of technology, expertise, methodology and process to derive focused, and business relevant insight from digital and social media data. Social Media Intelligence vs Listening, what the difference and why does it matter? Nick Love is happy to tell you.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

SurveySparrow

JUNE 30, 2023

. #2 Consistency: Consistency is crucial in customer experience design. Customers expect seamless experiences across different channels and touchpoints. Maintaining a consistent brand voice fosters trust and loyalty. #3 By removing complexities and streamlining processes, businesses can provide effortless experiences.

Customer Experience Design 52

Customer Experience Design Customer Experience Effort Score Customer Journeys 52

CSM Magazine

SEPTEMBER 28, 2016

In the quest to improve the customer experience and customer loyalty, it is helpful to consider the ‘cultural habits’ of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. Habit #2: Employee satisfaction and loyalty leads to customer satisfaction and loyalty.

Customer Focused 40

Customer Focused Company Airlines Culture 40

Qualtrics

JULY 2, 2019

An early adopter of this technology in the financial services industry saw their number of reviews increase significantly and doubled their star ratings, leading to increased app downloads and ultimately a higher level of satisfaction. Learn more about our NPS benchmarks. Online Reputation Management. Faster, simpler in-app reviews.

Innovation 39

Innovation Social Media NPS Contact Center 39

Michel Falcon Experience

MARCH 17, 2023

I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. With the director style and the socializer, it’s pretty clear to understand what they need to be able to develop loyalty with the company. Make sure it works.”

Hospitality 60

Hospitality Customer Experience Banking Sports 60

ReviewTrackers

MAY 11, 2018

Technology is shaking up the restaurant and foodservice industry. The end-to-end guest experience — from research and reservations to ordering, delivery, consumption, and payment — can now happen in a handful of screen taps or mouse clicks. Dining Experience. Loyalty factors. Keep your place clean. OpenTable ).

Customer Satisfaction 93

Customer Satisfaction Guest Experience Trends Tips 93

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. In-store inventory innovation secures customer loyalty. Make it magical.

Retail 154

Retail Examples e-support Entertainment 154

Comm100

AUGUST 23, 2018

By making your app a one-stop-shop for customer service needs, marketing offers, mobile payments, and more, you will be on your way to putting your customers before your channels, inspiring loyalty and boosting app retention. Chatbots Automate Exceptional Experiences. Delivery in Hours – Tailored to Fit Customer Needs.

Exceptional Customer Service 113

Exceptional Customer Service Customer Service Chatbots Hotels 113

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

BirdEye

FEBRUARY 18, 2025

In a world where travelers have endless options, hospitality marketing is crucial in attracting guests and building lasting relationships. It involves strategies like online advertising, branding, loyalty programs, and direct guest engagement. Here are a few strategies to help boost engagement and drive bookings.

Hotels 84

Hotels Hospitality Strategy Marketing 84

C Space

AUGUST 5, 2018

“Expectations can and will change; our community is essential to maintaining direct dialogue with our guests and customers to help our growth” – Guest Experience Intelligence, Travel. ” – Insight Manager, Technology. 5 Retailers With the Best Customer Experiences of 2018.

Retail 40

Retail Customer Centricity Study Advertising 40