BirdEye

APRIL 1, 2025

Personalize every guest experience Streamline hotel online review management with technology Master online reputation management with GenAI tools from Birdeye FAQs about hotel review management Final thoughts: A smarter approach to hotel review management What is hotel review management? Use the review feedback loop 2.

Hotels 52

Hotels Management Guest Experience Hospitality 52

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

CX Centric

MAY 25, 2021

The event will be titled: Driving Growth in the Hospitality Sector through Exceptional Experiences. Amongst other challenges we will delve incisively into during this much anticipated online event include: Innovative Technology, Fierce Competition etc. However, such technology has proved to come at high financial cost for many hotels.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

Interactions

JULY 24, 2019

We are excited to announce the launch of the Guest Experience Platform (GXP), our new product for Food Services. With GXP, we’ve taken that expertise and experience and applied it to the Food Services industry to revolutionize digital ordering and guest care. The Guest Experience Platform (GXP).

Guest Experience 54

Guest Experience Interaction Social Media Wait Times 54

InMoment XI

AUGUST 14, 2024

Discover how advanced AI technology can transform raw data into actionable insights, driving informed decisions and improving customer satisfaction. The company can then focus on improving battery technology in future product iterations. By addressing this feedback, the hotel can improve guest satisfaction and loyalty.

Feedback 195

Feedback Customer Experience Social Media Hotels 195

CSM Magazine

APRIL 11, 2023

According to research by Hubspot, 93% of guests have higher expectations than they did before the pandemic – and guest experience is king. Voice Search Technology Virtual assistants have made voice searches the norm, so it makes sense to incorporate this tech into both your website and your in-room facilities.

Guest Experience 52

Guest Experience Hospitality Hotels How To 52

CX Centric

OCTOBER 8, 2021

It goes without saying that many organizations have struggled to stay afloat amid this pandemic, this has then forced these organizations to take their Guest Experience seriously in trying to increase their success rate. Over the past 12 years, Sharon has provided leadership for some of the world's leading SaaS marketing providers.

Hospitality 52

Hospitality Guest Experience Hotels Travel 52

CSM Magazine

MARCH 19, 2025

As AI technology continues to evolve, its clear that AI translation will soon become a standard tool for businesses worldwide. Travel and Hospitality: Personalized Customer Service A global hotel chain implemented AI translation to enhance guest communication.

e-support 59

e-support Chatbots Competitive Advantage Case Study 59

InMoment XI

JUNE 5, 2024

This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs. InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024.

Analytics 195

Analytics Effort Score Social Media Innovation 195

InMoment XI

JANUARY 16, 2024

Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations. What is Contact Center AI?

Contact Center 195

Contact Center Virtual Agent e-support Telecommunications 195

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

Technology 52

Technology Hotels Guest Experience Hospitality 52

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. Make it magical.

Retail 154

Retail Examples e-support Entertainment 154

Beyond Philosophy

JUNE 5, 2017

Wes has a compartment big enough to hold a couple of towels, and an array of cute sounds and blinking lights that endear him to guests the way Star Wars fans fawn over R2-D2 and BB-8. West Wing’s director of revenue says that he was looking for technology that would be unique and memorable for guests but also helpful to hotel staff.

Hotels 143

Hotels Travel Guest Experience Consulting 143

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. Here are a few strategies to get you started: Improving Experiences Today.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

CSM Magazine

SEPTEMBER 13, 2024

Casinos are increasingly harnessing technology to elevate customer service, revolutionizing their interactions and support for patrons. By adopting advanced technologies, casinos strive to deliver a more personalized, efficient, and engaging experience.

Technology 52

Technology Customer Service Analytics Guest Experience 52

CSM Magazine

FEBRUARY 19, 2025

The restaurant industry is undergoing one of the most significant technological transformations in its history. With the introduction of artificial intelligence, the way restaurants interact with their guests is evolving rapidly.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

Storyminers

FEBRUARY 2, 2016

Last week’s post predicted that customers won’t stand for technology that constantly sells to them. It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. It naturally aligns the many clues (experience details) in the experience to be on brand.

Sales 113

Sales Hospitality Guest Experience Culture 113

inmoment

APRIL 22, 2019

While these statistics may seem grim, focusing on guest experience can help to revitalize the numbers. The first trend that stood out was how important frontline employees continue to be in the guest experience. A leader of a large Mississippi-based franchise group noted: “we have two businesses: people and pizza.”.

Guest Experience 40

Guest Experience Trends Engagement Conference 40

ShepHyken

OCTOBER 3, 2016

He’s constantly trying new ideas and pushing the envelope to achieve better experiences for both his employees and guests. Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko.

Airlines 124

Airlines Customer Service Infographics Customer Retention 124

InMoment XI

SEPTEMBER 25, 2024

This technology supports a wide array of applications, from voice-activated assistants and chatbots to sophisticated text analysis tools and language translation services. As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation.

Data 195

Data Social Media Net Promoter Score Analysis 195

Avaya

FEBRUARY 7, 2017

With the right technology, organizations can even build learning algorithms to bring intelligence into the last mile of routing selection, enabling them to match customers based on several deeper variables such as personality, emotion and call outcome.

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

ShepHyken

FEBRUARY 25, 2019

How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . Fast Casual) A restaurant’s strongest competitive differentiator is the experience they offer their guests. Build A 5-Star Customer Experience With Artificial Intelligence by Alston Ghafourifar and Michael Evans.

Customer Service 91

Customer Service Guest Experience B2B B2C 91

ShepHyken

SEPTEMBER 24, 2018

(CX360Service) In the last decade, humanity has achieved a significant number of technological advance which are bound to make a huge impact in our lives and the way we do business. Tom Reilly Training) Hilton is known for their award-winning guest experience. How to Add Unexpected Value by Paul Reilly.

Customer Service 91

Customer Service Contact Center B2B Guest Experience 91

Storyminers

APRIL 24, 2018

Vacasa delivers a great guest experience. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. The unique aspects of Vacasa’s business design include: Yield management technology that helps owners optimize pricing. TAKE-AWAYS.

Case Study 100

Case Study Study Culture Guest Experience 100

Interactions

MARCH 6, 2019

Here are 5 ways that conversational AI can be helpful to transform your guest experience strategy: 1. Giving your guests an easy and stress-free way to order their food is crucial. Want to see the future of restaurant technology in action? Digital Ordering and management.

Rewards Programs 89

Rewards Programs Multi-Channel Guest Experience Conference 89

CSM Magazine

JANUARY 3, 2025

AI Translation Tools AiTranslator.com AiTranslator.com offers a user-friendly platform that combines AI-driven translation technology with customizable features. It supports numerous languages and uses advanced neural network technology to ensure translations are both precise and contextually relevant.

Tools 52

Tools e-support Customer Satisfaction Travel 52

Storyminers

APRIL 24, 2018

Vacasa delivers a great guest experience. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. The unique aspects of Vacasa’s business design include: Yield management technology that helps owners optimize pricing. TAKE-AWAYS.

Case Study 100

Case Study Study Culture Guest Experience 100

Kayako

SEPTEMBER 26, 2019

Humanistic experience is achieved when employees are armed and enabled to deliver on the brand promise. The technology and tools can’t replace real-time passion, or a genuine commitment to the organization, brand, and customers”. They are authorized to spend up to $2,000 per guest per day to ensure guest satisfaction.

Communication 130

Communication How To Culture Guest Experience 130

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. That’s exactly why HITEC 2017 exists.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53

CSM Magazine

JUNE 5, 2024

Staying informed about current trends can help businesses provide memorable guest experiences. Here are some key customer experience trends shaping the hospitality industry today. Personalised Experiences Personalisation is no longer just a trend; it’s a necessity.

Hospitality 52

Hospitality Trends Industry Hotels 52

Magellan Solutions

JANUARY 19, 2024

The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. The front desk always prioritizes guest needs. It makes every moment memorable and elevates the customer experience. It makes guests feel genuinely appreciated and looked after. Your success is our commitment.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

Avaya

MARCH 13, 2017

From international chains to cruise lines to boutique inns and B&Bs, the hospitality industry has hundreds of millions of individuals checking in, checking out and expecting next-generation guest experiences in between—so front office operations are crucial for growth and continuity.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

ReviewTrackers

MAY 15, 2017

Whether you’re managing a boutique resort with a dozen rooms or an international destination brand with tens or hundreds of hotel properties around the world, your ability to monitor, influence, and improve the way your hotel is perceived online by existing and potential guests can spell the difference between winning and losing.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

CSM Magazine

JUNE 13, 2024

Let’s explore some of the latest trends shaping the way hotels enhance guest experiences. Personalized Experiences Guests today expect more than just a place to sleep. They want personalized experiences that make them feel special and valued. Hotels are leveraging technology to create these unique moments.

Hotels 52

Hotels Trends Industry Customer Service 52

Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 billion this year. We love our hotel apps.

Hotels 52

Hotels Marketing Guest Experience Travel 52

Magellan Solutions

DECEMBER 4, 2023

The Essence of 24/7 Hotel Management 24/7 hotel management takes center stage, creating exceptional guest experiences. Significance in the Hospitality Tapestry At the core of exceptional guest experiences lies ongoing management. It connects every step of a guest’s journey. Read along!

Hotels 52

Hotels Management Hospitality Guest Experience 52

CSM Magazine

JUNE 20, 2024

Sabre Hospitality, a division of global software and technology firm Sabre Corporation, is primed to unveil an AI powered ‘concierge’ at HITEC Charlotte in the USA. Fast and accurate responses to customer inquiries are a reality with this technology, fostering a more harmonious customer experience.

Hospitality 52

Hospitality Guest Experience Hotels Exceptional Customer Service 52