Remove Healthcare Remove Innovation Remove Interaction Remove Virtual Agent
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Meet Zoom Virtual Agent, the next Evolution of Solvvy

Solvvy

I’m pleased to share the first result of our shared vision, which centers around rapid innovation and a total focus on delivering happiness. Zoom Virtual Agent , an intelligent conversational AI chatbot solution, uses natural language processing and machine learning to accurately understand and painlessly resolve issues for customers.

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3 ways Conversational AI will Transform Revenue Cycle Management

Interactions

RCMs have historically battled these cumbersome challenges without support, relying on internal innovation and their staff. Without a unified solution for transforming the way RCMs interact with patients, retain and develop their own employees, and succeed operationally, these challenges seem daunting.

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Integrate Amazon Lex and Uneeq’s digital human platform

AWS Machine Learning

Chatbots and virtual assistants have transformed the customer experience from a point-and-click or a drag-and-drop experience to one that is driven by voice or text. You can create a more engaging experience by further augmenting the interaction with a visual modality. Overview of solution. It’s easy to get started. About the Author.

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The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. . IDSS allow human agents to focus more on their soft skills and quality of the interaction, and less on scripts and manuals.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.

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Does Automation Make Customer Service Smart?

CSM Magazine

However, if the business customer simply wants to change an order, query a delivery date or receive a specific product info, the virtual agent can also help – immediately and around the clock. How do virtual agents and human agents work hand in hand? Are interactions with bots via spoken language the future?

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Use AI to enhance the customer experience journey.

Call Experts

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. Design advanced, skill-based rules to manage customer interactions that change depending on real-time situations. AI powers innovation and success for your company!