BirdEye

MARCH 3, 2025

When engaged and informed, patients are more likely to take control of their well-being, follow treatment plans, and communicate effectively with their healthcare providers. So, how can healthcare businesses make this happen? That’s why effective patient engagement tools are crucial.

Healthcare 52

Healthcare Tools Engagement Social Media 52

InMoment XI

AUGUST 14, 2024

By leveraging natural language processing (NLP), AI can analyze customer reviews, social media posts, and support tickets to determine the overall sentiment—positive, negative, or neutral. Restaurants Restaurants can leverage AI to analyze customer feedback from review sites, social media, and direct feedback forms.

Feedback 195

Feedback Customer Experience Social Media Hotels 195

ReviewTrackers

MARCH 9, 2020

The growing number of healthcare review platforms like Zocdoc gives medical practices an online presence. Having an online footprint is essential, especially in the healthcare industry.Data shows that only 5 percent of healthcare providers consider themselves as digital-first organizations. How To Claim Your Practice on Zocdoc.

Healthcare 102

Healthcare Wait Times Hospitality Social Media 102

Comm100

NOVEMBER 13, 2022

They now want to reach out to brands on a variety of channels depending on what suits them in that moment – whether that’s live chat, email, social media or even SMS. Social media: Customers often seek support through social media platforms like Twitter, Facebook, Instagram, WhatsApp, and more.

Omni-Channel 246

Omni-Channel Customer Service Chatbots Social Media 246

Comm100

JANUARY 11, 2023

Voice bots that communicate with customers through digital voice and telephony channels using the latest machine learning AI to eliminate long wait times. Healthcare: 10%. An example of this is the automation of appointment reminders for patients in the healthcare industry. Travel: 16%. Education: 14%. Finance: 5%.

Customer Service 245

Customer Service Self Service Chatbots Return on Investment 245

Comm100

APRIL 26, 2022

Government phone support often sees citizens frustrated by long wait times and outdated systems. As governments shift to digital support, providing live chat, email, social media and even SMS, it can be difficult to handle all these channels at once. Long wait times for service are a challenge often faced by governments.

Government 246

Government Omni-Channel Wait Times Software 246

BirdEye

MAY 4, 2021

It’s an age of quick and seamless experiences all around — with one exception: healthcare. Studies show that 71% of patients are “frustrated” with their healthcare experiences. What’s holding the healthcare industry back? They’ve come to expect similar levels of service from their healthcare providers as well.

Healthcare 105

Healthcare Strategy Marketing Social Media 105

InMoment XI

DECEMBER 13, 2024

On the other hand, a contact center dashboard covers multiple communication channels, including phone, SMS, email, chat, and social media. It monitors metrics like average talk time, call availability, and cost per call. It tracks KPIs like chat response times, email resolution rates, and social media engagement.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

Thematic

JANUARY 21, 2025

Have you ever wondered how businesses make sense of thousands of customer reviews, emails, and social media comments? Text analytics acts as a secret decoder for all the text your business interacts with—customer reviews, social media comments, emails, and more. They use text analytics ! So, what is text analytics?

Analytics 62

Analytics Data Social Media Analysis 62

TechSee

OCTOBER 2, 2019

Other industries faced with high churn rates due to poor customer service include retail/ecommerce (12%), healthcare-related products or services (12%), insurance (11%) and banking/financial services (11%). Wait time – 27 percent said having to wait too long to reach a customer service rep was a deciding factor in whether or not to move on.

Survey 164

Survey Customer Service Social Media Telecommunications 164

InMoment XI

SEPTEMBER 25, 2024

However, for businesses—especially those in finance, healthcare, and legal sectors—NLP has long been essential for processing large amounts of unstructured data. Market Intelligence : NLP can analyze many news articles, blog posts, and social media posts. Why is Natural Language Processing Important?

Data 195

Data Social Media Net Promoter Score Analysis 195

BirdEye

MAY 31, 2024

Many healthcare businesses face the challenge of converting prospective inquiries into regular patients. One effective solution is to implement healthcare-oriented webchat systems, which can help overcome these challenges and improve patient conversion rates. This improves the onboarding process and helps you outshine your competitors.

Healthcare 75

Healthcare Tools Multi-Channel Omni-Channel 75

ReviewTrackers

FEBRUARY 4, 2019

There is a vital shift happening right now in consumer healthcare. People are bringing their technology-fueled expectations to their healthcare experiences, and patients are increasingly demanding innovation in the way care is delivered and managed. Can’t Get No (Patient) Satisfaction. They’re not satisfied. Truly Understand Patients.

Healthcare 62

Healthcare Net Promoter Score Hospitality Social Media 62

CSM Magazine

FEBRUARY 5, 2025

Tasks such as order tracking, refund requests, or account updates are often completely handled by these virtual assistants, reducing wait times for customers. How It Works : A customer chats with a virtual assistant via the company website, app, or social media. ” or “How do I reset my password?

Contact Center 52

Contact Center Chatbots e-support Social Media 52

Thematic

FEBRUARY 3, 2025

Hidden in this massive mountain of information are valuable insights that can alter how businesses, healthcare, and countless other industries operate. For example, a review like “The service was excellent, but the wait was too long” links positive sentiment to service and negative sentiment to wait times.

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

Magellan Solutions

SEPTEMBER 11, 2023

Tailwind Tailwind offers advanced AI tools for businesses to manage social media. They use intelligent data analysis to determine the best times for posting content. It enables businesses to stay ahead in the dynamic social media scene. It provides an interface and suggests the best times for posting online.

Tools 98

Tools Social Media Healthcare Resources 98

Thematic

FEBRUARY 23, 2025

Data Integration : The ability to analyze data from multiple sources, including text analytics for social media , customer support tickets, and emails. Assess data sources: Do you need insights from customer reviews, surveys, or social media conversations? Regulates the handling of healthcare-related data.

Analytics 62

Analytics Social Media Analysis e-support 62

BirdEye

OCTOBER 4, 2022

Choosing a healthcare provider requires a lot of trust from a patient. Your patient reviews Your website Your social media profiles Your listings What are Doctor review websites? Your social media profiles. If you have any form of social media, make sure your patients can find you on the platforms you use.

Management 98

Management Social Media Healthcare Effort Score 98

Comm100

NOVEMBER 13, 2022

Insider Intelligence estimates that the adoption of chatbots could save the healthcare, banking, and retail sectors $11 billion annually by 2023. Chatbot responses have no delay, meaning an improved customer experience and lower wait times for all kinds of requests. Generates substantial ROI through lower service costs.

Chatbots 130

Chatbots Software Self Service Wait Times 130

DCX

DECEMBER 3, 2024

Healthcare : Just over ten years ago, gene editing being used to cure previously untreatable genetic conditions seemed like science fiction. ” Financial Services : “How could we create a banking experience with zero paperwork and zero wait times?” Step 4: Use "Yes, And" Thinking Now's not the time to critique.

Customer Experience 52

Customer Experience Exercises Transportation Entertainment 52

Kustomer

JULY 29, 2021

E-Commerce for the Social World. The new world of commerce is being steered by social media, especially with consumer habits having turned more digital during the previous year. The power of social media is tremendous – everything is digitized , from friendships to commerce.

Omni-Channel 98

Omni-Channel Social Media e-support Self Service 98

ReviewTrackers

AUGUST 17, 2018

The growing number of healthcare review platforms like Zocdoc gives medical practices an online presence. Having an online footprint is essential, especially in the healthcare industry. Data shows that only 5 percent of healthcare providers consider themselves as digital-first organizations. How To Claim Your Practice on Zocdoc.

Connections 56

Connections Healthcare Wait Times Hospitality 56

Happy or Not

APRIL 1, 2025

In a recent episode of The Intuitive Customer podcast, Tim Waterton, Chief Revenue Officer at HappyOrNot, shared invaluable insights into efficiently collecting customer feedback and using it to create a real-time solution. click to visit & listen) Why is real-time customer feedback important for business growth?

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36

BirdEye

SEPTEMBER 26, 2024

Here’s why Google My Business (GMB) profile is a big deal for healthcare providers: Local search: A GMB profile ensures your practice appears prominently in local search results when patients search for “doctors near me.” Trust and credibility: It’s like your healthcare online reputation management card.

Healthcare 52

Healthcare Competitive Advantage Social Media Tips 52

NobelBiz

JULY 25, 2023

From phone calls to live chats, and emails to social media interactions, these multifaceted channels paint a vivid picture of customer needs, preferences, and sentiments. Social Media : Customers today take to platforms like Twitter, Facebook, and LinkedIn to voice concerns, appreciation, or feedback.

Interaction 98

Interaction Analytics Call Center Contact Center 98

BirdEye

MAY 2, 2024

Personal touch We understand that patients may feel apprehensive about discussing their healthcare experiences in public forums. Effectively manage the social media channels for your dental practice to provide a seamless omnichannel experience to your patients. So don’t miss out on this important review channel.

Examples 75

Examples Healthcare Social Media Transportation 75

ReviewTrackers

JANUARY 31, 2019

Aside from the usual offerings of a profile picture, location and contact information, and patient reviews, each listing also includes spaces for: Specials and deals Links to a third-party website and social media channels Q&A section Patient images and videos. You might as well also set aside time to respond to reviews.

Healthcare 63

Healthcare Wait Times Video Effort Score 63

BirdEye

SEPTEMBER 20, 2024

At Birdeye View 2024 , experts from various industries, including mortgage, healthcare, dental, property management, and storage, shared how AI is helping them navigate these turbulent times while driving operational efficiency and customer satisfaction. That’s the power of AI in healthcare.

Healthcare 59

Healthcare Social Media Net Promoter Score Insurance 59

Grade.us

AUGUST 5, 2019

Are reviews an important part of healthcare? Why would healthcare professionals choose to focus their valuable time and attention on reviews? If you're the only healthcare facility in your area doesn't that mean patients have to come to you? Like it or not, it's important to healthcare providers as well.

Healthcare 34

Healthcare Competitive Advantage Insurance Hospitality 34

Call Experts

DECEMBER 12, 2019

For too many customers, this also means longer wait times. Businesses feel the influence of these negative support experiences on social media channels and email-based customer communications. Once we know this, we can adjust staffing requirements accordingly to ensure full coverage and shorter wait times. .

Contact Center 69

Contact Center Call Center Customer Journeys Conference 69

NobelBiz

APRIL 30, 2024

Here’s a more detailed look at each benefit: Enhancing Response Times and Customer Satisfaction AI-driven call centers utilize technologies such as chatbots and automated voice systems to handle routine customer queries instantly.

Call Center 105

Call Center Contact Center Virtual Agent Chatbots 105

Call Experts

MARCH 27, 2019

Ask your present and past customers to share their experiences with the world through website quotes, social media campaigns or word of mouth. Social media, Google reviews, and Yelp will help to divert more traffic to your platform with higher retention rates. . Benefits of a Call Center: Healthcare and Medical Practice.

Tips 61

Tips Call Center Conference Social Media 61

NobelBiz

APRIL 30, 2024

Here’s a more detailed look at each benefit: Enhancing Response Times and Customer Satisfaction AI-driven call centers utilize technologies such as chatbots and automated voice systems to handle routine customer queries instantly.

Call Center 104

Call Center Contact Center Virtual Agent Chatbots 104

BirdEye

SEPTEMBER 26, 2024

For healthcare professionals, Google reviews can significantly impact their reputation and patient acquisition. Healthcare reputation management : Negative reviews can damage a healthcare professional’s reputation. Read the 11 ways to use AI in healthcare in 2024. This can help the doctor improve their services.

Healthcare 52

Healthcare Wait Times Examples Feedback 52

BirdEye

NOVEMBER 29, 2023

With AI chatbots across your website, social media channels, and other customer engagement platforms, you can be available 24/7 and do much more at a substantially lower cost. 24/7 availability You never know when a customer will visit your website or send a message on a social media platform. Well, not anymore.

Chatbots 59

Chatbots How To Social Media Omni-Channel 59

Call Experts

FEBRUARY 20, 2019

Happy customers are always excited to share input, give them a platform to leave opinions through social media, google or email-based interactions. Engage through social media channels by launching surveys and polls online. Benefits of a Call Center: Healthcare and Medical Practice.

Call Center 63

Call Center Conference Social Media Contact Center 63

Call Experts

FEBRUARY 12, 2020

Omnichannel takes advantage of all of the above to create a platform that enables functionality from the contact center to all contact applications (live chat, social media, email, etc.). Benefits of a Call Center: Healthcare and Medical Practice. When do medical centers need professional contact center support?

Contact Center 69

Contact Center Trends Call Center Customer Journeys 69