InMoment XI

OCTOBER 25, 2024

Curious about the ROI you could achieve with InMoment’s reputation management software? Try the ROI calculator below and see the impact for yourself! Calculate your business’ ROI using InMoment’s reputation management tools. Ensure your staff understands the importance of consistency, attentiveness, and hospitality.

Feedback 195

Feedback Management Social Media ROI 195

InMoment XI

DECEMBER 18, 2024

Businesses looking to increase their contact center ROI should invest in automation. As a result, automated responses have greater ROI than manual ones. For example, a call transcription tool prevents the need to listen to lengthy recordings and provides quick insight into customer experiences.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

InMoment XI

SEPTEMBER 26, 2024

Why Channel Deflection is Critical to ROI-Fueled CX Every call in your contact center represents a breakdown in your customer journey. fully loaded with call center systems and agent handle time and note-taking) Multiply those numbers together and that’s the ultimate goal of ROI you’re chasing. (Eg.

Call Center 195

Call Center Self Service Contact Center ROI 195

InMoment XI

DECEMBER 10, 2024

Fill out the calculator below to reveal how much ROI you can get from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s VoC tools. As a result, you build trust, improve retention, and reduce the likelihood of customers leaving.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

InMoment XI

DECEMBER 5, 2024

The platform’s local listings management software provides ROI-specific insights from your Google or Apple Maps listings. This information helps you outrank competitors and enhance your online presence without increasing ad spend. InMoment Helps You Unlock More Insight from Your Data — Starting Right Now.

Management 195

Management Social Media Financial Banking 195

InMoment XI

OCTOBER 31, 2024

To show you can further improve the performance of your contact center, fill out the calculator below to discover your business’s ROI using InMoment’s conversational intelligence tools: Calculate your business’s ROI using InMoment’s conversational intelligence tools.

Call Center 195

Call Center Metrics Self Service Effort Score 195

ECXO

JUNE 11, 2023

Which metrics should you use to track to measure performance and demonstrate ROI? This has resulted in increased bookings and customer satisfaction, and has helped Airbnb disrupt the hospitality industry. Set clear experience goals – defining clear experience goals will help you measure the success of your experience design.

B2B 390

B2B B2C Touchpoint Customer Journeys 390

InMoment XI

OCTOBER 4, 2024

Furthermore, organizations that choose InMoment for the customer experience management solution realize ROI in half the time compared to competitors. A vague understanding of the ROI. If you’re struggling to understand the customer experience ROI , it will be difficult to justify investments in CXM strategies.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

OCTOBER 29, 2024

To see how you could maximize your business revenue and ROI with InMoment’s voice of the customer (VoC) tools, fill out the ROI calculator below! Calculate your business’ ROI using InMoment’s VoC tools.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

TechSee

FEBRUARY 5, 2019

ROI is fundamental, as C-suite executives at leading service providers demand measurable returns from their outlay. Answering the pressing need for ROI, the do it yourself approach – powered by intelligent virtual assistants – will continue to deflect the need for human interaction, delivering huge cost savings.

Trends 173

Trends Customer Experience Self Service ROI 173

InMoment XI

NOVEMBER 13, 2024

Calculate your business’s ROI using InMoment’s VoC tools. Whether you are curious about other programs/ROIs, want to gain a better understanding of options in the market, or are insight-obsessed like us, you can gain unlimited access to all of our valuable calculators by simply entering your email.

Customer Retention 195

Customer Retention How To Analysis ROI 195

InMoment XI

FEBRUARY 2, 2024

Major Hospitality Conglomerate Masters The Art of Engagement At the heart of one of the biggest dining, entertainment, and hospitality conglomerates in the nation lies a balanced approach to customer feedback: they’ve mastered the art of both reactive and proactive engagement.

Hospitality 195

Hospitality Call Center Retail NPS 195

InMoment XI

DECEMBER 13, 2024

These features are valuable for elevating call center operations and improving their ROI. See what kind of ROI you can get with InMoments conversational intelligence tools by filling out the calculator below! Calculate your business’s ROI using InMoment’s conversational intelligence tools.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

North Highland

SEPTEMBER 3, 2019

Sponsorships have long been a key tactic in the marketing toolbox for hospitality companies. While measuring impressions and reach of a sponsorship at an event like this will easily show one facet of success, it can be challenging to prove ROI and show that the sponsorship was a worthwhile business investment.

Hospitality 61

Hospitality Industry Sports ROI 61

BlueOcean

MARCH 14, 2024

Michael’s Hospital in Toronto, Ontario, Peter Longo, to talk about, well, his title says it all: strategic sourcing. What does it really look like to source a strategic partnership with an outsourced customer care provider? We sat down with Director of Strategic Sourcing and Logistics at St.

Contact Center 177

Contact Center Resources Hospitality Customer Care 177

InMoment XI

SEPTEMBER 1, 2022

You get a greater return on your investment (ROI) from repeat customers than trying to acquire a first-time customer Even though only 12% to 15% of customers are loyal to a single retailer, they represent between 55% to 70% of the retailer’s sales. Why Is Customer Retention Important?

Customer Retention 195

Customer Retention How To Customer Journeys Telecommunications 195

inQuba

JANUARY 12, 2025

The ROI definitely flowed from Jobs masterful marketing capabilities. For many in telcos, insurance, financial services, hospitality, entertainment, retail, your product offerings look a lot more like the Android releases that the Apple Blockbuster approach (even Apple has 28 unique differentiated products in 2024).

ROI 52

ROI Marketing Multi-Channel Customer Journeys 52

BlueOcean

MARCH 14, 2024

Michael’s Hospital in Toronto, Ontario, Peter Longo, to talk about, well, his title says it all: strategic sourcing. What does it really look like to source a strategic partnership with an outsourced customer care provider? We sat down with Director of Strategic Sourcing and Logistics at St.

Contact Center 156

Contact Center Resources Hospitality Customer Care 156

Alida

OCTOBER 2, 2017

According to a study by First American Healthcare Finance and Health Forum, hospitals are increasing their IT budgets in the hopes of improving patient satisfaction. So how can organizations make sure that the billions of dollars they invest in digital transformation deliver ROI?

Self Service 100

Self Service Strategy Hospitality Social Media 100

ECXO

DECEMBER 25, 2024

Example Action: Use analytics tools to link CSAT improvements to revenue growth, demonstrating CXs ROI. Airbnb: Redefining Hospitality Airbnbs growth is a testament to the power of listening to customers. By understanding the desires of modern travelers for unique, affordable accommodations, Airbnb disrupted the hospitality industry.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Customer Experience Update Submitted Articles

SEPTEMBER 16, 2019

The heart of hospitality is all about human connection and creating experiences that are both genuinely memorable and authentic.

ROI 153

ROI Hospitality Customer Experience Connections 153

COPC

OCTOBER 8, 2024

The Five Essentials for AI ROI in Data Governance AI’s performance ties directly to the quality of its inputs. These five pillars will help you maximize your return on investment (ROI): Quality Standards Set high benchmarks for accuracy and consistency. A solid foundation must be in place to capitalize on AI’s potential.

Government 89

Government Data Hospitality Healthcare 89

InMoment XI

NOVEMBER 7, 2024

Hospitality: Sending personalized booking confirmations and pre-arrival checklists for a smoother guest experience. Organizations that partner with InMomet realize ROI on their CX investments twice as fast as they would with competitors. To see how the InMoment platform can improve your organization, schedule a demo today!

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

Experience Investigators by 360Connext

JULY 26, 2022

CX teams that collaborate cross-functionally are 27% more likely to have a high or very high Return on Investment (ROI) of their CX program , according to the 2022 State of CX Report from GetFeedback. Ways to Increase Cross-Functional Collaboration: Collaboration and cross-functional teamwork drive customer experience success and higher ROI.

Customer Journeys 143

Customer Journeys Sports ROI Return on Investment 143

NetBase

MAY 15, 2020

Even street artist Banksy got in on this celebration by making and donating a beautiful picture to a hospital in the UK, honoring Nurses everywhere. This company is donating 250,000 CeraVe products to hospitals and health centers. In the wake of COVID-19, these frontline heroes are finally being recognized. Adidas Brings Printable PPE.

Brands 98

Brands Hospitality Healthcare Transportation 98

Currency Alliance

JANUARY 18, 2021

Here are three predictions of how loyalty programs must evolve in hospitality. This will enable a company to invest less in its loyalty operations and deliver more customer value – generating higher program ROI. A bed is not just a bed. The hotel is a dispensary of experiences.

Hospitality 52

Hospitality Loyalty Industry Hotels 52

InMoment XI

OCTOBER 24, 2024

InMoment has also been recognized for having the fastest ROI time, the best support, and the easiest to use. Hospitality: Using a customer engagement platform, hotels and restaurants can streamline reservations, respond to guest messages, and manage personalized offers. out of 5 stars.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

BlueOcean

MARCH 3, 2025

Michaels Hospital in Toronto, to discuss how partnerships with service suppliers like outsourced contact centers can impact your business objectives. We sat down with Peter Longo, Director of Strategic Sourcing and Logistics at St. Partnering with a supplier isnt just about buying for today but also for the future.

Contact Center 156

Contact Center Customer Journeys Culture Return on Investment 156

ECXO

APRIL 13, 2023

Cultural norms – cultural norms and values may influence customer expectations and behaviour, such as the importance of punctuality in Switzerland or the emphasis on hospitality in Italy. This cultural orientation can provide a strong foundation for CX practices. Different, but the same. What do customers expect?

Culture 156

Culture Customer Experience B2B B2C 156

Lithium

SEPTEMBER 29, 2022

All of these turn directly into cost savings and higher ROI by deflecting calls to your contact center. An Interview for Change How AI and Automation Drive ROI With Khoros Care, you’ll be able to improve your agent health, NPS scores, and operational efficiency by getting customers help faster through the power of automation and AI.

Hospitality 52

Hospitality Brands Travel Airlines 52

Thematic

MAY 22, 2019

Such as: proving customer experience ROI scaling CX across international borders, and best practices for prioritizing CX for the C-suite. Proving Customer Experience ROI. To demonstrate the customer experience ROI of new initiatives, the CX team must tie financial and operational metrics to CX projections. Let’s get started.

Exercises 97

Exercises ROI Conference Video 97

Gravy Analytics

JULY 15, 2019

Location Data Can Improve Advertising ROI by Up to 600 Percent. In the end, TGI Fridays achieved a 600 percent ROI, an 8X higher click-through rate (CTR) than a standard digital campaign, and positioned itself as the top post-event venue for mobile consumers in the lucrative target age group of 20-35.

Advertising 68

Advertising Data ROI Automotive 68

ShepHyken

DECEMBER 4, 2020

When we refer to investing in the wrong technology, we are talking about technology solutions that are too expensive, have low adoption, and fail to deliver ROI. Wrong Technology. Let’s take an airline that invests in a paid facial recognition fast track experience at the security checkpoint. Do you see what I just did?

Roadmap 111

Roadmap Customer Experience Airlines How To 111

Customer Guru

DECEMBER 13, 2017

Referring to the CX Network research cited above, it confirms that building a customer-first culture, linking CX initiatives to ROI, and understanding the customer are the top three challenges faced by companies in 2017. One of the hardest question that a CEO gets asked from his or her board is to quantify the ROI on CX initiatives.

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

ShepHyken

AUGUST 21, 2023

The Need for Greater Patient Loyalty: a Lesson From the Hospitality Industry by Peter C. And like any business, there is a lot to be learned by studying the hospitality industry. Our customer experience research finds this has become more important than ever, especially with younger customers (GenZ and Millennials).

Hospitality 12

Hospitality Customer Service B2B B2C 12

InMoment XI

JULY 1, 2024

From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored. This allows healthcare organizations to proactively manage patient outcomes, allocate resources more efficiently, and implement targeted interventions that reduce hospital stays and associated costs.

Analytics 195

Analytics Data Effort Score Social Media 195

SurveySensum

JULY 3, 2019

Experience is the influencer in the hospitality industry. ROI is reflected when you capture, analyze and offer rewards to interested guests in a way which is data-driven and real-time. Engage them, listen to them, delight them and that’s how you turn them into your super-fans. Conclusion.

Guest Experience 74

Guest Experience Net Promoter Score Management Hotels 74