Comm100
OCTOBER 13, 2024
The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. Self-Service Tools Have Evolved Dramatically Perhaps the biggest change we’ve seen since the rise of AI is the improvement in self-service tools.
InMoment XI
DECEMBER 6, 2024
They stay updated on industry trends, ensuring your customers get top-tier support. InMoments team of CX experts has over 50 years of advisory and research experience across multiple industries. What Is a Self-Service Customer Experience Solution? Of course, there is a gray area between the two categories.
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InMoment XI
MAY 3, 2023
When it comes to what type of CX solution you want to implement, there are two options to choose from: a full-service program or a self-service program. What Is a Full Service CX Solution? What Is a Self-Service CX Solution? Self-Service v.
eglobalis
MARCH 4, 2025
According to Forrester, conversational AI especially with new generative AI has emerged as one of the top technologies delivering relative fast ROI, with the biggest impacts in e-commerce, sales, and customer service and experience. When handling VIP customers or high-value transactions requiring personalized service.
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According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities. Dive deep into the world of customer service and CX, and discover key insights and trends shaping the industry today
InMoment XI
OCTOBER 31, 2024
Consider including self-service options like chatbots for customers who don’t want to spend time with an agent. In the call center industry, the standard time to answer is 20 seconds or less. Invest in self-service options to enable customers to find answers faster if they are experiencing a basic issue.
InMoment XI
OCTOBER 30, 2024
As a result, CX is now a major differentiator in the hyper-competitive insurance industry. Clear communication and self-service tools are crucial to their satisfaction. Commercial insurance customer experience : Commercial clients need customized solutions for their specific industry risks.
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In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service.
Advertiser: Vanilla Forums
Self-Service can be a polarizing topic. Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. But those in the know understand that self-service is, in fact, a white glove offering. That’s right. This eBook details it all!
Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction
Join Brian Morin & Helena Chen for their webinar about the very latest insights on how different industries are going deeper into self-service for call types and chats that have never been automated before. Moreover, come away from this webinar with an understanding of how these new capabilities can apply to your business.
Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly
Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Self-service options enable students to engage with training on their terms - at a time, location, and pace that works best for them.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
You’ll learn: The latest in self-service deployments over voice & chat through live demonstrations. How to modernize the self-service experience with an AI virtual agent that resolves issues conversationally. What's next in conversational AI that will push industries further than they've ever gone.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into one of 5 distinct categories. This has been true for more than a hundred clients encompassing hundreds of use cases across 12 industries.
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users.
Speaker: Brian Morin & Helena Chen from SmartAction
However, there is no denying there are fewer call center jobs today as self-service capabilities have expanded. Key takeaways: Understand the nature of the 4th industrial revolution & the connection to contact centers. 2021 has not shaped up to be the live agent apocalypse predicted 5 years ago.
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