eglobalis

OCTOBER 9, 2024

Hitachi (Japan) Hitachi faced requests from industrial IoT clients for better integration of their analytics tools. After evaluating the technical feasibility and broader market demand, Hitachi developed a new modular analytics platform that could be scaled across industries.

Feedback 511

Feedback ROI Innovation B2B 511

CSM Magazine

JANUARY 2, 2025

Conducting pilot tests on your prototype can provide you insights into the problems related to the app’s interface, functionality, and overall user experience. Your insights from the research enable you to convert them into a user-friendly app without a complicated interface and unnecessary elements.

User Experience 52

User Experience Analysis Customer Journeys Case Study 52

InMoment XI

JANUARY 4, 2022

You’re excited to explore a particular item, but as soon as you click into the brand’s website, a little window pops up asking you what you think of the website experience. What experience?” This little pop-up window is more commonly known in the customer experience (CX) industry as an intercept or digital intercept.

Feedback 448

Feedback Customer Experience How To Survey 448

ECXO

JUNE 11, 2023

Ensure fast load times – slow load times can negatively impact the user experience, so it’s important to ensure fast load times across all touchpoints. Use effective calls-to-action (CTAs) – CTAs are essential for guiding users through the experience and driving conversions. The result? Find out more here.

B2B 390

B2B B2C Touchpoint Customer Journeys 390

Thematic

OCTOBER 30, 2024

It doesn’t matter what industry you’re in – customer experience (CX) is a critical component of customer acquisition, retention, and loyalty. This article looks at real-world examples of how various industries can use VoC insights to improve customer experience and business performance.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

ECXO

MARCH 6, 2025

Dashboards showing live customer metrics, or monthly all-hands meetings that review key CX KPIs and customer comments, keep everyones attention on the end-user experience. Some B2B firms create internal competitions or CX challenges where teams pitch ideas to improve the customer experience, fostering grassroots involvement.

B2B 339

B2B Customer Journeys How To Effort Score 339

ECXO

NOVEMBER 17, 2024

By associating the product with positive emotions, design leaders can make adoption more appealing, transforming the product into a habitual part of users’ lives. Real-World Success: How Emotional Design Drives User Adoption Across Industries Emotional design has proven instrumental in enhancing user adoption across various industries.

B2B 390

B2B Loyalty Connections Technology 390

InMoment XI

DECEMBER 1, 2022

Experience Improvement is made possible through our industry-leading Experience Intelligence XI technology and our in-house Experience Improvement (XI) services teams. Industry Dominance. The company has established operations around the world, with a notable presence in Asia/Pacific.”

Self Service 370

Self Service Analytics Automotive ROI 370

AWS Machine Learning

APRIL 3, 2025

This enables our sales teams to quickly create initial drafts for sections such as customer overviews, industry analysis, and business priorities, which previously required hours of research across the internet and relied on disparate internal AWS tools. Expanded use of recommendations to provide what next?

Sales 99

Sales Knowledge Base CRM System 99

InMoment XI

DECEMBER 22, 2022

In the customer experience industry, we call capturing customer feedback a “voice of customer” program, and at InMoment—we know that it’s not enough to capture feedback, you need to capture it, understand it, take action, and make sure customers know their feedback is being heard. Step #2: Listen To Your Customer s.

Voice of Customer 418

Voice of Customer Examples Strategy Net Promoter Score 418

ECXO

JUNE 19, 2024

For instance, industrial designers at an automotive OEM utilized generative AI to create 25 variations of a next-generation car dashboard in just two hours. Experts are needed to validate and refine AI-generated concepts, ensuring they are manufacturable and align with user expectations. If you recall this regrettable episode.

Customer Experience 386

Customer Experience Automotive Fashion Innovation 386

AWS Machine Learning

APRIL 9, 2025

Autonomous agent execution: No human-in-the-loop First, lets demonstrate what a user experience might look like if your application doesnt have a HITL. What if the user didnt want to actually submit a request, but only check that it could be done? The user can then choose if they want to proceed with the time off request or not.

User Experience 96

User Experience System Groups Interaction 96

QuestionPro Audience

JANUARY 3, 2018

For the airline, apps make it possible to pass information to the traveler immediately, which ultimately eliminates confusion and makes the traveler’s experience less stressful. Industry experts predict 70% of all booking transactions will be via mobile by 2020.

Travel 294

Travel Airlines Consumers Loyalty 294

AWS Machine Learning

DECEMBER 13, 2024

By using a Network Load Balancer to distribute user traffic across login nodes, you can optimize resource utilization and enhance the overall multi-user experience, providing seamless access to cluster resources for each user. This approach represents only one way to customize your HyperPod cluster.

User Experience 99

User Experience Groups Resources Connections 99

eglobalis

AUGUST 19, 2024

Slack Slack, recognizing the limitations of NPS, has integrated it with other feedback tools such as real-time surveys and user experience analytics. This multi-faceted approach provides a more detailed and actionable understanding of user satisfaction and product performance.

NPS 438

NPS Net Promoter Score Effort Score Metrics 438

InMoment XI

AUGUST 17, 2023

Usability Testing and User Experience Research: By observing how customers interact with your product, you can identify usability issues, confusing workflows, or design flaws.

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

InMoment XI

FEBRUARY 3, 2025

The opposite may be true of a The quality you know and love message, which could be seriously off-putting to negative sentiment customers but highly converting among those with positive user experiences. Data-Driven Decision Making Marketers know that there are plenty of vibes at play in the industry.

Social Media 195

Social Media Call Center Multi-Channel Advertising 195

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

Lumoa

DECEMBER 5, 2017

Poor user experiences affect more of us more often: before we used computers 2-3 times a day and now we check our mobile phones 80 times a day (every 12 minutes). Transformation of traditional industries Customers are already getting to the centre of operations of many traditional industries.

Healthcare 256

Healthcare Customer Centricity Innovation Customers 256

Customer Bliss

JANUARY 28, 2021

Today’s guest post is from Donald Hicks , a Silicon Valley tech executive, industry thought leader, consumer experience architect, and operations veteran whom I had the pleasure of interviewing recently. Donald Hicks is a Silicon Valley tech executive, industry thought leader, consumer experience architect, and operations veteran.

Leadership 254

Leadership User Experience Feedback Culture 254

QuestionPro Audience

JANUARY 25, 2018

A technology that once sounded futuristic is now here, and smart businesses have realized it’s not an optional tool in this tech-crazed climate, and begun implementing AI in order to create the easiest possible user experience.

Ecommerce 230

Ecommerce Consumers Technology Retail 230

ECXO

JULY 22, 2024

Last year, our team worked with Samsung to enhance the design and customer experience of their SDS and SDN product lines. Streamlining User Experience A seamless user experience is essential for effective onboarding. They segment customers by industry and role, offering tailored training programs.

B2B 207

B2B Customer Experience Self Service e-support 207

Alida

APRIL 26, 2021

Providing the best listening experience was only possible by tapping into their listeners and uncovering what types of content make them crank up the music, gather the whole family, and tell all their friends about the great stories and epic songs they found on PodPlays.

Industry 130

Industry Feedback Entertainment User Experience 130

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. More on customer experience if you’re curious: Complete guide: how to improve customer experience , What is customer experience (CX)? Compare your score to industry standards (by region, country, industry).

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Calabrio

MARCH 25, 2025

Although Verint is an industry leader, some users may find their reporting tools difficult to use, and others have reported lackluster support services. Consider User Experience and Ease of Use: Intuitive Interface: Choose software that is easy to navigate and use for all team members.

Software 130

Software Customer Journeys Tools Contact Center 130

AWS Machine Learning

JANUARY 22, 2025

Amazon Bedrock enabled us to enrich FMs with product-specific knowledge and convert free text inputs from users into structured search queries for the product API that can greatly enhance user experience and efficiency in data management applications. These filters need to be added and updated manually for each query.

Knowledge Base 112

Knowledge Base User Experience Examples Data 112

AWS Machine Learning

DECEMBER 3, 2024

Digital experience interruptions can harm customer satisfaction and business performance across industries. Application failures, slow load times, and service unavailability can lead to user frustration, decreased engagement, and revenue loss.

Customer Experience 106

Customer Experience Ecommerce Analysis System 106

AWS Machine Learning

MARCH 25, 2025

These capabilities enhance the user experience and the overall functionality of generative AI applications. Sarthak Handa serves as a Principal Product Manager at Amazon Web Services (AWS) AI/ML in Seattle, Washington, where his primary focus is on developing AI services that facilitate advancements in the healthcare industry.

Management 116

Management Healthcare Government Resources 116

InMoment XI

JUNE 14, 2022

We are all competing in the End User Era now. Investor Blake Bartlett coined the term “ End User Era ” to capture an important shift that is happening on an organizational level across industries: “Today, software just shows up in the workplace unannounced. And it’s all happening at lightning speed.”.

Metrics 195

Metrics Net Promoter Score Effort Score NPS 195

Comm100

FEBRUARY 17, 2025

However, to truly understand the impact that AI is creating across industries, even as I write this, requires something many of us are hesitant to do: take a step back. Its weaving itself into industries like sports betting and customer service rapidly, changing them as we know it. Remember when the first iPhone came out?

Sports 130

Sports Chatbots Social Media Competitive Advantage 130

AWS Machine Learning

NOVEMBER 19, 2024

Uphold security and compliance standards – Adhere to required data security protocols and compliance mandates specific to the industry to protect sensitive customer information and maintain trust. Traditionally, customers email restaurants for these services, requiring staff to respond manually.

Knowledge Base 103

Knowledge Base Management Customer Satisfaction Policies 103

Storyminers

AUGUST 26, 2020

Customer experience (CX) is a marketing revolution that’s gaining ground in the pharmaceutical industry. Many industry leaders will have already heard about this concept and how it is typically associated with words such as innovation, competitive advantage, and revolution. What is CX?

Report 173

Report Competitive Advantage Analysis Customer Experience Professionals 173

InMoment XI

NOVEMBER 26, 2024

With this information, you can improve your customer experience and eliminate pain points. In fact, over 70% of organizations say that customer journey mapping has helped them improve the user experience (UX) of a product or service or has helped them gain investment to create new features.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

ECXO

DECEMBER 25, 2024

product quality, service speed, user experience). By understanding the desires of modern travelers for unique, affordable accommodations, Airbnb disrupted the hospitality industry. The company also supports its hosts by providing resources, tools, and feedback to enhance the guest experience.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Alida

MAY 24, 2018

Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. To win the business of consumers, however, companies need to invest in continuously improving the experience of their customers. Here are three of my top takeaways.

Retail 189

Retail Conference Employee Engagement ROI 189

ijgolding

APRIL 9, 2020

So here we have a great example of digital transformation at work bringing value and a new user experience to business processes. With over +20 years of experience in customer engagement technology implementations and customer experience consulting, Eytan is driving the international CX practice of Prodware worldwide.

Customer Journeys 312

Customer Journeys CRM Technology Groups 312

Kerry Bodine

AUGUST 14, 2020

Can you give some examples of identifying a journey in the telecommunications industry? You need to understand your customers’ needs and expectations as completely as possible before you start making decisions about what you should change about the experience. A Deep Dive Into Customer Experience. Design The Journey.

Customer Journeys 207

Customer Journeys Management Touchpoint Telecommunications 207