Innovation Related Topics 
eglobalis
NOVEMBER 5, 2024
Brian Solis’s journey is one of consistent foresight and evolution, making him one of the most impactful voices in the fields of digital transformation, customer experience, and innovation. His work focuses on advising enterprises on digital and business innovation, guiding them through the complexities of a fast-evolving digital landscape.
eglobalis
NOVEMBER 3, 2024
Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships.
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C3Centricity
FEBRUARY 8, 2025
The three fundamental pillars of sustained success are deep customer insights, meaningful innovation, and inclusive leadership. Innovation: The Competitive Edge Amplifier of Business Success Recent PwC research shows that 61% of CEOs view innovation as their top priority for achieving long-term growth. The result?
eglobalis
OCTOBER 14, 2024
Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges. My Take: ECXO’s approach is innovative and practical, led by people who actively help B2B and B2C companies.
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Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
ECXO
OCTOBER 17, 2024
The Critical Nature of Customer Experience in Medical Devices: Why Perfection is the Only Option In the medical devices industry, encompassing leaders like Medtronic, Abbott, Johnson & Johnson, and innovative players like Tandem, maintaining a flawless customer experience is not just a priority—it’s a necessity.
eglobalis
JANUARY 20, 2025
Innovative Product Design and Customization Innovation in product design tailored to customer needs can significantly enhance loyalty. This approach not only enhances product relevance but also positions companies as trusted innovation partners.
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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully?
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
She will guide you through actionable strategies and innovative approaches to transform your events from one-time occurrences into assets that continue generating value long after the last attendee departs!
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Among the insights revealed are: 54% of CX executives’ CCaaS platforms don’t have effective self-service bots Only 41% are satisfied with their current AI and automation 53% can’t take advantage of AI innovations such as ChatGPT Get your copy of The Open CCaaS Advantage.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
Join Rick Nucci, Co-Founder and CEO of Guru, as he demystifies AI, explains how machine learning helps contact centers rather than replaces them, and demonstrates how to leverage this new technology to create innovative solutions. How to leverage AI to drive cloud-based solutions in contact centers.
Speaker: Ryan Bryers, SVP of Global Engineering
This exclusive webinar with Ryan Bryers will explore the pivotal role of cloud solutions in driving innovation and how they improves the pace, reliability, and predictability of solutions supported by automation. It's about unlocking unparalleled flexibility and driving business agility.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation.
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Furthermore, there's the growth of social commerce, evolution of omnichannel commerce, in-store transformation, and online/offline hybridization, all of which are becoming e-Commerce trends that will inevitably shape the 2022 innovation landscape.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Key Takeaways: ✅ Agility Without the Overhaul: How an extensible approach enables innovation while maintaining stability. Learn how leading B2C brands are embracing composable commerce to stay ahead and why delaying modernization comes with real risks.
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