Interactions

FEBRUARY 6, 2025

Financial services companies, especially insurance, need the ability to automate complex transactions to ease customer effort and reduce operational costs, while having the assurance that their IVA is compliant with regulatory demands. Whats more, insurance is a true omnichannel experience. Claims can make or break their finances.

Insurance 62

Insurance Interaction Self Service Multi-Channel 62

TechSee

JULY 10, 2018

Insurance companies face the dual challenge of competing in an extremely crowded marketplace, while being required to constantly up their game in order to meet ever-rising customer expectations for a shortened life cycle insurance claim. . The Financial Advantage. The Consumer Advantage. The Competition Advantage.

Insurance 153

Insurance Industry Competitive Advantage Innovation 153

BlueOcean

DECEMBER 10, 2024

Headquartered in Halifax, Nova Scotia, Blue Ocean has been delivering innovative customer care solutions since 1994. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions headquartered in Halifax, Nova Scotia.

Contact Center 156

Contact Center Insurance Customer Care Innovation 156

TechSee

NOVEMBER 20, 2018

This includes : Labor: Technician wages, un-billable travel time, administration. Vehicle: Fuel, maintenance, insurance, depreciation. Opportunity-cost: Technicians unavailable for revenue-producing activities. The post 2 Innovative Technologies Guaranteed to Reduce Your Truck Rolls appeared first on Techsee.

Innovation 153

Innovation Technology Self Service Call Center 153

AWS Machine Learning

AUGUST 1, 2024

Underwriting is a fundamental function within the insurance industry, serving as the foundation for risk assessment and management. By accurately assessing risk and setting appropriate premiums, underwriters help insurers maintain a balanced risk portfolio and avoid adverse selection of potential policy holders.

Insurance 123

Insurance Guidelines Knowledge Base Policies 123

InMoment XI

NOVEMBER 13, 2024

million customers across the Tasman, the health insurance provider became profitable by focusing on churn prediction. This contributes to consistent business growth and innovation. With effective customer experience management , you can re-engage customers who might otherwise be lost to your competition.

Customer Retention 195

Customer Retention How To Analysis ROI 195

BlueOcean

NOVEMBER 30, 2018

In his new role, Miller has senior responsibility for the company’s workforce strategy and driving innovative workforce solutions that support Blue Ocean’s growth. Blue Ocean supports clients across a wide range of industries including eComm, grocery/CPG, technology, insurance, and fintech.

Management 227

Management Insurance Leadership Customer Care 227

AWS Machine Learning

FEBRUARY 8, 2024

They can enhance operational efficiency, customer service, and decision-making while reducing costs and enabling innovation. What factors determine my car insurance premium? How can I lower my car insurance rates? The insurance claims processing sample provides an example front-end for the evidence upload URL.

Knowledge Base 139

Knowledge Base Insurance Policies Groups 139

Uniphore

SEPTEMBER 7, 2021

We discuss: New CX innovations in the insurance industry. New CX innovations in the insurance industry. A customer-first approach is rising in popularity across all industries including insurance. Only then can a company stay on the razor-edge of innovation. A 5-step CX process. A 5-step CX process.

Insurance 100

Insurance Industry Innovation Analytics 100

Uniphore

DECEMBER 21, 2021

The momentum we’ve gained over the past several months (and years) has positioned us as the foremost leader and innovator in our industry. Received the 2021 Frost & Sullivan Global Technology Innovation Leadership Award in Conversational Automation. Today we are more robust than ever before. Continued meetings with the U.S.-India

Insurance 49

Insurance Innovation Leadership Government 49

ECXO

JULY 16, 2024

Boosted Creativity and Innovation: Creativity and innovative thinking are often born from a well-rested mind. In industries where innovation is the key to staying ahead, encouraging a culture of adequate sleep can lead to groundbreaking ideas and solutions.

Customer Experience 348

Customer Experience Policies Culture Innovation 348

InMoment XI

DECEMBER 1, 2022

References appreciate that not everything is “tool driven;” instead, the vendor provides strategic guidance, helping them innovate their approach to surveys or embrace new forms of feedback. InMoment is currently improving experiences with: 90% of the world’s leading automotive brands 8/10 of leading banks 4/5 of the top insurers.

Self Service 370

Self Service Analytics Automotive ROI 370

TechSee

FEBRUARY 21, 2022

Many insurance companies have begun implementing smart technology as part of their strategy, including connected security, medical, and other smart devices that influence the conditions of their insurance premiums. Download this TechSee eBook to to explore the computer vision advantage in insurance claims processing.

Innovation 109

Innovation Company Self Service Insurance 109

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses. when outsourcing.

Insurance 98

Insurance Industry Customer Service Competitive Advantage 98

QuestionPro Audience

FEBRUARY 16, 2018

pet insurance industry is growing as more pet owners invest in health insurance for their animals. million pets were covered by a health insurance plan , with premiums hitting $774 million, and some companies are even adding it to their optional employee benefits. HEALTHCARE The U.S. In 2015, around 1.6

Industry 199

Industry Trends Insurance Exercises 199

AWS Machine Learning

FEBRUARY 20, 2025

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Verisk is using generative AI to enhance operational efficiencies and profitability for insurance clients while adhering to its ethical AI principles.

Knowledge Base 109

Knowledge Base Insurance Guidelines Innovation 109

Uniphore

NOVEMBER 17, 2021

In 2021, Uniphore announced several key milestones, including its $150M Series D funding , as well as the strategic acquisition of two innovative companies – Emotion Research Labs and Jacada. This latest recognition comes on the heels of a record-breaking year for Uniphore. technology sector leader.

Technology 246

Technology Telecommunications Company Innovation 246

BlueOcean

OCTOBER 30, 2018

These new jobs come after a long-time client, and world-leader in travel insurance, expanded their call center business with Blue Ocean. Blue Ocean Contact Centers is an award-winning North American Contact Center/Call Center, provider of innovative call center outsourcing services. About Blue Ocean Contact Centers.

Contact Center 132

Contact Center Call Center Insurance Travel 132

CSM Magazine

SEPTEMBER 26, 2023

Quiq debuts the first AI Large Language Model Powered Assistant, propelling LOOP Auto Insurance to the forefront of customer service innovation with more personalized and efficient interactions. LOOP’s prior chatbot) and reducing email support volume by 55% while delivering customer satisfaction on-par with human assistance.

Self Service 64

Self Service Insurance Innovation Chatbots 64

NICE inContact

MAY 1, 2019

Sitel partners with its clients to build brand loyalty and customer satisfaction with innovative, end-to-end solutions for enhancing the customer experience, and its contact center associates deliver more than 2.5 million customer experiences every day!

Contact Center 40

Contact Center Management Omni-Channel Insurance 40

AWS Machine Learning

NOVEMBER 3, 2022

This two-part series highlights the AWS AI technologies that insurance companies can use to speed up their business processes. These AI technologies can be used across insurance use cases such as claims, underwriting, customer correspondence, contracts, or handling disputes resolutions. Part 2: Data enrichment and insights.

Insurance 97

Insurance Industry Analytics Effort Score 97

AWS Machine Learning

OCTOBER 16, 2024

Intact Financial Corporation is the leading provider of property and casualty insurance in Canada, a leading provider of global specialty insurance, and a leader in commercial lines in the UK and Ireland. Ami Dani is a Senior Technical Program Manager at AWS focusing on AI/ML services.

Customer Service 82

Customer Service Contact Center Insurance Financial 82

InMoment XI

APRIL 24, 2024

These centers typically handle a wide range of tasks, including appointment scheduling, prescription refills, insurance inquiries, and medical advice, among others. Insurance Navigation and Billing Support : Patients often encounter challenges navigating the complexities of health insurance coverage and understanding medical bills.

Contact Center 195

Contact Center Healthcare Contact Center Software Insurance 195

Vonage

DECEMBER 18, 2018

Javits Convention Center for a day of innovation and inspiration. Frank Marzano, Manager, CS Operations at Vertafore, insurance software solutions provider for independent agencies and brokers, MGAs, and carriers, shared his personal story echoing the same concept of an emotional response to a service.

Omni-Channel 254

Omni-Channel Chatbots Self Service Customer Experience 254

Customer Bliss

OCTOBER 28, 2020

To that end, I want to share with you my recent interview with Camille Harrison , the SVP & COO of Guidewell Commercial Market, and Guidewell Innovation. Camille shared with our audience her insights and advice for experience leaders in the healthcare and insurance industries. Guidewell is the parent company of Florida Blue.

Data 189

Data Insurance Healthcare Customer Journeys 189

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. Intelligent document processing with AWS AI and Analytics services in the insurance industry. Part 1: Classification and extraction of documents. Solution overview.

Insurance 90

Insurance Analytics Industry e-support 90

QuestionPro Audience

MARCH 14, 2018

In a recent study conducted by the Consumer Reports National Research Center, almost a fifth of general contractors lacked either a state license or proper insurance, and 9% lacked both! With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients.

Tips 210

Tips Insurance Study Report 210

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Clarivate

JULY 5, 2023

The larger discount will be available to insurers who choose not to utilize those discounts and rebates. With so many contenders, will we see more innovative pricing strategies? The post The AMJEVITA impact: Innovative U.S. More information on can be found here. biosimilar pricing models appeared first on Clarivate.

Innovation 97

Innovation Healthcare Strategy Insurance 97

BlueOcean

JANUARY 21, 2019

Blue Ocean is an award-winning provider of innovative customer care solutions. Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994.

Customer Service 204

Customer Service Insurance Conference Customer Care 204

Experience Investigators by 360Connext

DECEMBER 4, 2014

And the entire experience is, for the most part, lacking much innovation. Then afterwards, the patient gets to deal with amazing amounts of paperwork to appease the insurance and separate billing demigods. Rating the transaction of when the nice nurse treated you so well is not really rating the entire experience. and the doctor.

Healthcare 234

Healthcare Customer Experience Hospitality Social Media 234

AWS Machine Learning

OCTOBER 26, 2022

Today, customers can innovate with Amazon SageMaker through a choice of tools—IDEs for data scientists and a no-code interface for business analysts. New features for the next generation of innovation. More innovations await. It used Amazon SageMaker to develop an innovative ML solution to detect water leaks faster. “We

Innovation 110

Innovation Training Technology Data 110

Alida

OCTOBER 26, 2017

Among other things, health care lags behind retail, hospitality and other industries in delivering innovation and a better customer experience. With money on their mind, millennials prefer to save with high-deductible insurance plans that have a lower premium. They buy insurance, but they often choose the lease expensive plan.

Industry 188

Industry Insurance Study Hospitality 188

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Verisk is using generative artificial intelligence (AI) to enhance operational efficiencies and profitability for insurance clients while adhering to its ethical AI principles.

Insurance 132

Insurance Knowledge Base Effort Score Video 132

Experience Investigators by 360Connext

MAY 3, 2018

Think of insurance – the idea of it is lovely. And yet, I bet the last time you had to deal with an insurance claim, you didn’t think to yourself, “this is a lovely idea! Before you do anything, think about this: Humans have a way of turning a nice idea into a complicated nightmare.

Insurance 206

Insurance Customer Retention Consulting Customers 206

QuestionPro Audience

JULY 6, 2018

According to Petplan, an insurance company for pets, pet parents spent $62 million in 2011 on plastic surgery for their pets. With industry knowledge, innovative tools, and purchasing power, QuestionPro Audience always meets the rigorous demands of our clients. PLASTIC SURGERY. Our vet panel is one of a handful in the continental U.S.

Hotels 34

Hotels Insurance Innovation Industry 34

AWS Machine Learning

APRIL 9, 2025

At AWS, Maira partners with enterprise customers to accelerate the adoption of agentic applications using Amazon Bedrock, helping organizations harness the power of foundation models to drive innovation and business transformation. Mark Roy is a Principal Machine Learning Architect for AWS, helping customers design and build AI/ML solutions.

User Experience 114

User Experience System Groups Interaction 114