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Omega World Travel Finds Innovative Solutions with Unified Cloud Platform

NICE inContact

billion in annual sales, Omega World Travel is one of the largest travel management companies in the U.S. Approximately 200 onsite and virtual agents handle corporate, government and leisure travel, making or modifying reservations, generating quotes and exchanging tickets. And then there’s the matter of remote agents.

Travel 27
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Growth vs. Customer Experience: A Dilemma?

ECXO

A company that ignores these expectations risks becoming irrelevant, no matter how competitive its pricing or how innovative its product offerings may be. Heres why this is crucial for sustainable growth: Informed decision-making: Insights gathered from customers can drive innovation, identify opportunities, and uncover inefficiencies.

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Revolutionize trip planning with Amazon Bedrock and Amazon Location Service

AWS Machine Learning

Have you ever stumbled upon a breathtaking travel photo and instantly wondered where it was and how to get there? billion international arrivals in 2023, international travel is poised to exceed pre-pandemic levels and break tourism records in the coming years. It’s like having your own personal travel agent whenever you need it.

Travel 114
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CEMantica – turning sticky notes into actionable insights

ijgolding

For over eight years now, I have been travelling around the globe, sharing knowledge with people on how to deliver the customer experience (CX) as robustly and effectively as possible. Chief Innovation & Business Solutions Officer at Prodware Group. It has been an amazing, if not exhausting, journey. Eytan Hattem.

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How Customer Experience Metrics Help Create A Winning Strategy

Customer Bliss

Many companies depend on customer experience metrics to determine ways of increasing customer engagement and satisfaction. Customer experience metrics use advanced technology to compile information on specific individuals across various channels, like telephone calls or the company’s website, and tracks performance and productivity.

Metrics 100
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Unlock cost savings with the new scale down to zero feature in SageMaker Inference

AWS Machine Learning

Use faster auto scaling metrics – Take advantage of more granular auto scaling metrics like ConcurrentRequestsPerCopy to more accurately monitor and react to changes in inference traffic. It’s a dynamic policy that adjusts the number of copies based on a specified metric, such as CPU utilization or request count.

Policies 108
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Enable pod-based GPU metrics in Amazon CloudWatch

AWS Machine Learning

In February 2022, Amazon Web Services added support for NVIDIA GPU metrics in Amazon CloudWatch , making it possible to push metrics from the Amazon CloudWatch Agent to Amazon CloudWatch and monitor your code for optimal GPU utilization. You can add or remove any metrics as needed. Then we explore two architectures.

Metrics 123