Clarivate

JUNE 27, 2024

Discover how our combination of data-driven insights and analysis in digital health research and innovation highlight global societal impact in our latest report Digital health encompasses the use of digital technologies such as mobile apps, wearables and telemedicine, to improve health and healthcare delivery.

Innovation 80

Innovation Healthcare Government Analysis 80

AWS Machine Learning

JULY 31, 2024

Amazon Web Services (AWS) is committed to supporting the development of cutting-edge generative artificial intelligence (AI) technologies by companies and organizations across the globe. To bring this innovative curriculum learning methodology to life, Ricoh used Amazon Elastic Compute Cloud (Amazon EC2) Trn1 instances, powered by Trainium.

Innovation 107

Innovation Training Wireless Chatbots 107

AWS Machine Learning

APRIL 11, 2024

AWS was the first Cloud Service Provider (CSP) to offer NVIDIA GPUs in the public cloud, and remains among the first to deploy NVIDIA’s latest technologies. Together, we continue to innovate to make AWS the best place to run NVIDIA GPUs in the cloud.” “AI Project Ceiba has also been a focus in media coverage.

Innovation 104

Innovation Resources Entertainment Sports 104

AWS Machine Learning

MARCH 4, 2024

Customers such as ADP, Broadridge, Cloudera, Dana-Farber Cancer Institute, Genesys, Genomics England, GoDaddy, Intuit, M1 Finance, Perplexity AI, Proto Hologram, Rocket Companies and more are using Anthropic’s Claude models on Amazon Bedrock to drive innovation in generative AI and to build transformative customer experiences.

Innovation 140

Innovation Travel Financial Exercises 140

ECXO

JULY 16, 2024

Boosted Creativity and Innovation: Creativity and innovative thinking are often born from a well-rested mind. In industries where innovation is the key to staying ahead, encouraging a culture of adequate sleep can lead to groundbreaking ideas and solutions. Awareness is the first step towards change.

Customer Experience 334

Customer Experience Policies Culture Innovation 334

CSM Magazine

JULY 25, 2024

Fortunately, the answer to these challenges might lie right at your fingertips: technology. This article will explore the transformative power of technology in streamlining business operations, from automating repetitive tasks to improving customer experiences.

Technology 52

Technology Innovation Social Media Communication 52

Clarivate

DECEMBER 18, 2023

As IP legal teams strategically navigated 2023 Clarivate created resources to help, backed by insights from industry experts. To ensure you don’t miss out, we complied the Top Five IP resources from 2023 below. This report looks to identify the next cohort of top global innovators. What did we learn?

Resources 59

Resources Case Study Innovation Report 59

InMoment XI

APRIL 27, 2023

InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. We believe it is important to continually enhance products alongside introducing new innovative solutions that benefit our clients and the goals they are trying to achieve to improve their customers’ experiences.”

Innovation 260

Innovation Feedback Analysis Resources 260

NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Here’s Your One-stop Resource appeared first on NICE inContact Blog. The post Transitioning to the Cloud?

Resources 149

Resources Contact Center Conference Interaction 149

Circular Edge

APRIL 22, 2020

Capabilities Whitepaper , which is designed to provide JDE users & managers with a holistic overview of all available tools, features & technologies within the 9.2 as a platform for continuous innovation. Continuous Innovation with E1 9.2. JD Edwards Re-Imagined. Apps & Tools sets. releases.

Resources 52

Resources Innovation Roadmap Self Service 52

ECXO

JUNE 23, 2024

Furthermore, implementing the right technology and tools is paramount for the success of your customer success team. Leverage technology. You can empower your customers by providing them with educational resources like how-to guides, tutorials, webinars, or blogs about your organization, products, or services.

Customer Centricity 344

Customer Centricity Culture Customer Journeys Customer Satisfaction 344

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. As we unpack the elements of an agile CS strategy, we’ll highlight how to leverage the right CS technology can help you implement agility.

Innovation 99

Innovation Customer Success Customer Journeys How To 99

ECXO

AUGUST 6, 2024

It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. The human brain, akin to a muscle, has limited resources, and complex future simulations can quickly deplete its energy reserves, making the task feel overwhelming.

Customer Experience 170

Customer Experience Policies Culture Innovation 170

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. This evolution reflects broader trends in consumer behavior, regulatory environments, and technological advancements.

Omni-Channel 94

Omni-Channel Contact Center Customer Centricity Technology 94

ECXO

AUGUST 12, 2024

All rights reserved © ECXO.org CX Design Matters: The Hidden Key to Boosting Tech Adoption Rates In today’s fast-paced digital world, the design of technological products plays a crucial role in determining their adoption rates and the overall experience they deliver to users. Designed by DALL·E.

User Experience 388

User Experience Case Study Financial e-support 388

Totango

APRIL 18, 2023

The combination of people, experimentation, and intentional learning are essential for us to benefit from a smarter ecosystem and ensure we create something truly innovative to maximize impact—responsibly and safely. Looking at the opportunities ahead, this means we’re taking a “People + AI” approach. Register for the May 4th event here.

Innovation 101

Innovation Customer Success Customer Journeys System 101

NICE inContact

FEBRUARY 4, 2019

It probably goes without saying that one major benefit of a cloud-based contact center is the access to continual, automatic upgrades and innovation as they happen. We also have the strength of open ecosystem of first-rate technology partners that makes CXone uniquely future-proof in its current iteration and continuing evolution.

Innovation 137

Innovation Contact Center Roadmap Report 137

Circular Edge

FEBRUARY 28, 2024

ASSA ABLOY makes it easy and secure to enter physical and digital spaces through their innovative solutions. Identifying Business Needs and Opportunities: We closely with the customer to identify specific business needs, pain points, and growth opportunities that can be addressed through the adoption of new technologies.

Innovation 52

Innovation Advertising Sales Technology 52

Circular Edge

DECEMBER 8, 2021

Continuous Innovation with JD Edwards. Capabilities Whitepaper is available which highlights all tools, features & technologies within 9.2 CE also showcased more product innovations including AtomIQ, LC/NC Mobile Apps, ERPSign , and Smart Scheduler across several educational sessions. Request the latest version here.

Resources 52

Resources Self Service Consulting Innovation 52

BlueOcean

SEPTEMBER 10, 2024

We segmented the questions into six key sections: Company Overview Agent Workforce Contact Center Reporting Project Management Technology Pricing Company Overview Get to know the history and organization of the vendor. Be specific in how you’d like the vendor to integrate with those technologies. Be realistic about your risk tolerance.

Contact Center 156

Contact Center Employee Engagement Average Handle Time Culture 156

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

Technology 59

Technology Tourism Travel Entertainment 59

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

CSM Magazine

JANUARY 24, 2024

As part of this process, web development specialists analyze business needs and determine the best technological solutions. Their team of specialists provides high-quality advice based on innovation and the latest web development trends. The collaborative nature of open source is a driving force for innovation in web development.

Innovation 52

Innovation Consulting User Experience System 52

Experience Investigators by 360Connext

MARCH 5, 2024

Why Employee Experience is Vital to Customer Experience Human resources (HR) and learning and development (L&D) teams are incredibly influential in the customer experience. HR and L&D teams enable employees with the processes, technology, and education they need to thrive. They deserve resources. in both areas.

Employee Experience 260

Employee Experience Customer Journeys Customer Experience Net Promoter Score 260

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. This adaptability is crucial in an era where the pace of technological change demands ongoing learning. However, the path forward is not without its challenges.

Employee Experience 322

Employee Experience Analysis Multi-Channel Employee Engagement 322

TechSee

FEBRUARY 21, 2022

Clearly, companies that generate value from AI consider the technology a worthwhile business transformation initiative. Artificial intelligence is a technology that mimics human activity, decision-making, and learning. Using AI technologies can save time and resources in the hiring process. Boost Staffing.

Innovation 109

Innovation Company Self Service Insurance 109

West Monroe

MAY 17, 2023

Forward-thinking technology has become table stakes for all banks, especially given the rapid growth of fintech companies shaping the market. Led by cybersecurity, mobile banking, and ever-increasing customer experience improvements, technology innovation in banking will continue to be robust. With upwards of $4.7

Banking 52

Banking Technology Innovation Roadmap 52

Clarivate

AUGUST 2, 2022

In this blog post, we explore some of the best examples of game-changing climate innovation as revealed by company patents. Keep reading to learn how companies are innovating to save our environment, from transport and buildings to energy and food. Climate innovation in transport and buildings. An innovative approach to energy.

Innovation 59

Innovation Transportation Technology Travel 59

Clarivate

APRIL 3, 2024

For more resources on AI in IP view our webinar and special report: Webinar: Is AI the dawn of a new era for IP practitioners? Technology plays an important role in transferring institutional knowledge, capturing information that otherwise would walk out the door when people retire. Use technology and data in new and productive ways.

Technology 59

Technology Strategy Analytics Government 59

CSM Magazine

JUNE 8, 2023

In this article we’ll explore ways in which AI can be used to enhance customer service and how call center agents can benefit from this innovative technology. Chatbots – The first way AI technology can help call center agents deliver better customer service is through chatbots.

Technology 52

Technology Customer Service Call Center Chatbots 52

TechSee

APRIL 3, 2018

It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies. Technology – key to successful customer retention strategies.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

Interactions

APRIL 30, 2020

It is the role of top management to reduce the uncertainty during the transition phase in such a way that people dare to make the choices and commit the resources.’’ . Don’t get me wrong, those buzzwords and those technologies are extremely powerful. Strategy is about reducing uncertainty. But will it?

Innovation 71

Innovation ROI eBook Contact Center 71

Circular Edge

APRIL 23, 2021

Continuous Innovation with JD Edwards. has been extended through at least 2032 , providing JDE customers with another 10 years of rolling product development, features & innovations. And with all that’s been delivered so far, I’m looking forward to the next 10+ years of innovation. What a fun & inspiring experience!

Resources 52

Resources Self Service Case Study Innovation 52

Experience Investigators by 360Connext

MARCH 26, 2024

Unlock the future of customer experience as I, Jeannie Walters, team up with Greg Kihlström from the Agile brand to dissect the fascinating blend of strategy and technology that’s shaping how we interact with businesses today.

Banking 178

Banking Advertising ROI B2B 178

AWS Machine Learning

OCTOBER 1, 2022

Be our guest as we celebrate 20 years of AI/ML innovation on October 25, 2022, 9:00 AM – 10:30 AM PT. During the virtual AI/ML innovation event on October 25, we take time to reflect on what’s been done at Amazon and how we have packaged this innovation into a wide breadth and depth of AI/ML services. Happy innovating!

Innovation 85

Innovation Automotive Healthcare Transportation 85

Circular Edge

OCTOBER 30, 2020

One of the things I enjoy most about the JDE community is the incredible opportunity to connect with new & longtime customers, partners & friends while sharing innovative stories & experiences – whether that’s in-person or now virtually. Then a few examples of how customers are innovating with available 9.2

Resources 52

Resources Self Service Case Study Innovation 52

SurveySensum

JANUARY 16, 2024

In this article, we’ll share with you the importance of customer feedback for product development and business innovation. The Importance of Customer Feedback for Product Development and Business Innovation First things first, what is customer feedback? Create and innovate the envisioned products. Let’s dive right in!

Innovation 52

Innovation Feedback Social Media Analysis 52