Talkdesk

FEBRUARY 5, 2020

Do you use Talkdesk technology to drive the strategy for customer-centricity? If so, apply today for the CX Innovators Awards! Talkdesk is officially launching the CX Innovators Awards as a way to recognize and celebrate the people who push the boundaries of customer experience. The post Calling out All CX Innovators!

Innovation 56

Innovation Contact Center Return on Investment Exceptional Customer Service 56

Forrester's Customer Insights

FEBRUARY 21, 2023

Over three quarters of banks are increasing their spending on emerging technologies, creating the potential for hype and fear of missing out. Forrester identified nine emerging technologies that should be on the list of every bank, either now or later.

Banking 49

Banking Return on Investment Innovation Technology 49

Merkle

NOVEMBER 8, 2022

Organizations are constantly being informed by data, and as they continue to progress and innovate, there’s a real need to manage more massive volumes of data, especially within the marketing and advertising technology space. Data is crucial for many reasons.

Competitive Advantage 98

Competitive Advantage Data Return on Investment Advertising 98

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

Technology 122

Technology Customer Service Contact Center Gamification 122

AWS Machine Learning

MAY 9, 2024

The rapid advancements in artificial intelligence and machine learning (AI/ML) have made these technologies a transformative force across industries. At Amazon, we believe innovation (rethink and reinvent) drives improved customer experiences and efficient processes, leading to increased productivity.

Government 120

Government Policies Guidelines Leadership 120

Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. He is a proven leader and experienced advisor to multiple C-Level executives in various industries on digital transformation, new technology, and process initiatives.

Average Handle Time 130

Average Handle Time Return on Investment e-support ROI 130

VDS

AUGUST 26, 2024

Businesses eager to modernize their contact centers rush into cloud implementations, focusing solely on technology. We’re not just another middleman or technology vendor. Optimized ROI: Our long-term focus allows for strategic planning and phased implementation of advanced features, maximizing your return on investment.

Contact Center 52

Contact Center Return on Investment ROI Roadmap 52

DCX

AUGUST 4, 2024

This week, we're looking at innovations that challenge our assumptions about what great customer experience can be. These stories aren't just about technology. Why are we adopting these technologies? Why it matters: CX professionals are constantly seeking innovative ways to enhance customer interactions and gather valuable data.

Contact Center 52

Contact Center Banking Return on Investment Innovation 52

Lumoa

APRIL 28, 2024

Implementation When we talk about return on investment, one additional factor is the implementation time or “time to money”. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. How fast can you use the tool that you just bought?

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

West Monroe

APRIL 28, 2024

From a policy, regulatory, and technology standpoint, utilities are also faced with the challenge of navigating a complex landscape of having to modernize the electric grid while simultaneously decarbonizing our economies. The transition toward cleaner, more sustainable energy systems in the Eastern U.S—like

Trends 52

Trends Policies Return on Investment Technology 52

West Monroe

OCTOBER 11, 2023

In today's ever-evolving business landscape, organizations face the constant challenge of driving successful change while optimizing their return on investment (ROI): 61% of the C-suite executives we surveyed in our digital Signature Research said digital transformation was a top priority for them—and 38% others said it was an ongoing effort.

ROI 52

ROI Gamification Data Return on Investment 52

West Monroe

OCTOBER 11, 2023

In today's ever-evolving business landscape, organizations face the constant challenge of driving successful change while optimizing their return on investment (ROI): 61% of the C-suite executives we surveyed in our digital Signature Research said digital transformation was a top priority for them—and 38% others said it was an ongoing effort.

ROI 52

ROI Gamification Data Return on Investment 52

ShepHyken

APRIL 28, 2024

This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. Marketers and loyalty professionals need to figure out a way to create innovative and engaging loyalty programs that are flexible enough to adapt to current and future market challenges.

Loyalty Programs 70

Loyalty Programs Customer Service Self Service e-support 70

Hero Digital

DECEMBER 10, 2018

From above, colossal brands are leveraging their diversity, capital and market share to innovate rapidly and dramatically. Their strategies have always incorporated disruptive ways to approach e-commerce, which has afforded them the ability from day one to take innovative, calculated risks supported by user data. Meanwhile, 75.8

Technology 40

Technology Customer Experience Retail Omni-Channel 40

Alliance by IFS

MARCH 31, 2016

As a service company, how do you approach innovation? Recent research by The Service Council indicates that the service industry in general could be doing more to drive innovation. Astea and The Service Council presented the findings of that research in our recent webinar, “ Redefining Service Innovation: It’s Time for a Change.”.

Innovation 50

Innovation Chief Customer Officer Return on Investment Roadmap 50

2020 Research

JULY 18, 2023

The reason behind this accelerated growth is simple – CX research delivers exceptional return on investment. Innovative, digital research is a necessity in today’s world, but it’s made participating in research much more confusing.

User Experience 52

User Experience Return on Investment Innovation Touchpoint 52

Beyond Philosophy

NOVEMBER 14, 2020

The future of customer experience is infused with technology and data. I have a passion for a new concept called Customer Science, which combines technology with artificial intelligence and mountains of data to predict customer behavior.

Customer Experience 148

Customer Experience Return on Investment ROI Consulting 148

CSM Magazine

NOVEMBER 23, 2023

One of the most notable innovations is Warehouse Asset Management System (WAMS), a technology-driven solution that leverages automation and data analytics to streamline operations. With the advent of technology, warehouse management has undergone a significant transformation.

Return on Investment 52

Return on Investment Transportation System Analytics 52

Magellan Solutions

JANUARY 29, 2024

With this, hiring an in-house staff and allocating office space and technology infrastructure is unnecessary, leading to decreased operational costs. The knowledge they have in the field makes it possible for them to implement best practices and stay up-to-date with industry trends and technology.

Financial 52

Financial Return on Investment Fashion Metrics 52

West Monroe

JUNE 26, 2023

Learn to separate the fundamentals from the fads: Given the rapid pace of changing technology today, it is easy to get caught up in the latest buzz and hype. However, it’s essential to understand the challenges of modern business and apply the lens of what technology is here to stay vs. What might be gone tomorrow before jumping in.

Trends 52

Trends B2C Innovation Return on Investment 52

Magellan Solutions

MAY 6, 2024

Whether you want someone else to handle customer service, improve your technology systems, or get expert help, there’s a perfect outsourcing option. Information Technology Outsourcing (ITO) Information technology outsourcing (ITO) is essential for business growth nowadays. Don’t worry!

Resources 97

Resources Telecommunications Return on Investment Culture 97

CSM Magazine

AUGUST 23, 2023

As the technology behind mortgage CRMs continues to evolve, there are always new cutting-edge features and capabilities that companies can use to enhance their customer service and streamline their operations. This blog post will explore some of the latest and most innovative features of modern mortgage CRM software.

CRM 52

CRM Chatbots Return on Investment Social Media 52

QuestionPro Audience

JULY 26, 2018

It’s a trap to create without some benchmarks or a return-on-investment (ROI). We tell brand stories not only in traditional advertising but with events and sponsorships, through advocates, with new products, with new technology, packaging, licensing, stores.”. Yes, ole Leonardo had very tangible goals. .

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

CX Journey

JULY 5, 2016

For every dollar invested in the customer experience, expect three times that in return on investment ($3 for every $1 invested). Some industries, like financial services, saw even higher ($5) returns! Innovate - Don't Imitate Are We Dumbing Down the Customer Experience? It's still a bad idea!

Customer Experience 117

Customer Experience ROI Return on Investment Customer Experience Professionals 117

CSM Magazine

MARCH 19, 2024

It balances strategy, innovation, and understanding the less-talked-about elements that can make or break your business. It encompasses your website’s user experience, online ordering systems, and the integration of technology to enhance customer service. But are you aware of the hidden aspects that are crucial for success?

Return on Investment 52

Return on Investment Hospitality Social Media Financial 52

CSM Magazine

SEPTEMBER 11, 2023

“The work we did led to improved employee and customer experiences, as well a proven return on investment for DHL – with the project having since been extended to other DHL sites across Europe.”

Management 52

Management Return on Investment Entertainment Resources 52

Beyond Philosophy

FEBRUARY 10, 2020

However, business is also all about return on investment (ROI). When a company invests $1, they want to make at least $2 back for their trouble. Therefore, if you dedicated a resource to fostering growth, you expect that you will get the results you invested in it to get it. . Innovation to imitation is down to weeks.

Meeting 172

Meeting Hospitality Return on Investment Telecommunications 172

SurveySensum

MAY 7, 2024

Improved product selection on PMPs involves implementing robust brand safety measures and fraud prevention technologies to safeguard advertisers’ brand reputation and investment. Platforms embracing emerging trends and technologies deliver enduring value to users over time.

Advertising 52

Advertising ROI Report Trends 52

CSM Magazine

APRIL 25, 2023

With modern technology at your fingertips, you can not only streamline your processes but also create a more enjoyable experience for your customers. So let’s dive into five ways that investing in updated equipment can lead to happier clients and a more successful business.

Customer Satisfaction 52

Customer Satisfaction Case Study Government Return on Investment 52

CSM Magazine

APRIL 25, 2023

Rob Crutchington, CEO of Encoded, discusses three other key findings and how modern technology and payment orchestration can address the issues to help contact centres reduce costs, protect card data and improve customer experience. Rob Crutchington is Director of Encoded.

Omni-Channel 52

Omni-Channel Self Service Abandon Rate Return on Investment 52

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. This was straightforward, but now unified communications (UC) technology is more than just IP phones and simple features like live chat.

Communication 70

Communication Contact Center Return on Investment System 70

CSM Magazine

JUNE 21, 2024

One innovative approach gaining traction is the use of LED video walls. This flexibility makes it easier for businesses of all sizes to adopt this technology and enhance their customer service. Retailers should track the return on investment (ROI) by comparing the costs of implementation and maintenance with the benefits gained.

Retail 52

Retail Video Self Service Customer Service 52

Natalie Petouhof

JULY 12, 2016

However, statistics show that over the past 20 years a very large percentage of technology projects do fail to result in the business outcomes that they were expected to meet. The return on investment (ROI) and/or stated benefits were never realized. Tweet Obviously no one plans on implementing a project that will fail.

Technology 40

Technology Customer Experience Return on Investment Leadership 40

inQuba

APRIL 21, 2022

What moves the needle is the ability to drive action and a tangible return on investment,” said Wendy Greenham, Senior Director of Global Partnerships at InMoment. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise.

Return on Investment 52

Return on Investment ROI Customer Journeys Insurance 52

CSM Magazine

JANUARY 11, 2023

Focus on creating high-quality products and services by investing in innovative technologies, hiring skilled professionals, and using proven processes throughout production. Launching a successful startup requires more than an innovative idea or product.

Financial 52

Financial Return on Investment Social Media ROI 52

LoyaltyPlus

AUGUST 25, 2022

With global revenues from artificial intelligence (AI) software expected to top $62 billion by the end of this year, companies across industry sectors are finding increasingly innovative use cases for the technology. Optimising return on investment is something most organisations have prioritised.

Marketing 52

Marketing Chatbots Social Media Return on Investment 52

SurveySparrow

JULY 31, 2023

AI for Product Innovation AI for product innovation is revolutionizing the way businesses understand consumer preferences, develop products, and drive growth. Embracing AI as a strategic asset in product innovation can give businesses a significant advantage in the dynamic and competitive market landscape. Interesting, right?

Consumers 52

Consumers Marketing Social Media Analysis 52