Calabrio

JANUARY 6, 2016

Prediction #3: Self-service is the key to success. The expansion of self-service options—from the traditional IVR to website help to community-based tech support (what some call “social customer service”)—will also increase, enabling customers to get fast answers to their questions, especially routine ones, without human interaction.

Customer Engagement 133

Customer Engagement Omni-Channel Engagement Self Service 133

TechSee

OCTOBER 10, 2019

Power’s Highest in Customer Service among Full-Service Wireless Providers prize twice in a row. By uploading images of successful resolutions to the company knowledge base, an ever-evolving resource can be created, one that all agents can draw on to deliver better service at every stage of the customer journey.

Contact Center 118

Contact Center Culture Self Service Wireless 118

TechSee

DECEMBER 19, 2018

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Brands need innovative solutions to improve their customer’s unboxing experience and ensure that products are not returned unnecessarily.

Sales 84

Sales Wireless Innovation Consumers 84

Eptica

AUGUST 19, 2015

The rise of the robots Of course, there’s a wide range of technology available to assist the customer experience – from the mundane to the extremely innovative. Given this narrowing gap between science fiction and everyday life, it was perhaps inevitable that robots would soon be enlisted to improve the customer experience.

Self Service 48

Self Service Customer Service Wireless Contact Center 48

Eptica

AUGUST 5, 2016

This demonstrates that customer service is a journey, not a destination – companies need to keep investing and innovating if they are to deliver what customers want and outperform their competitors. These brands are often more agile, flexible and have put customer service at the center of their experience.

Self Service 50

Self Service Wireless Social Media Contact Center 50

Alliance by IFS

DECEMBER 10, 2018

. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. The results for field service organizations are quicker trouble resolution, happier customers, and even increased sales.”.

Management 83

Management Company Self Service Wireless 83

TeamSupport

OCTOBER 26, 2018

If a wireless company loses a single consumer because of a mistake they don’t blink an eye, but losing a 10,000-user contract is of critical concern. B2C must resolve issues quickly, B2B must provide the right answer – While timeliness is important in B2B as well, the consequences for being wrong are much more severe than its B2C counterpart.

B2C 40

B2C B2B Software Chatbots 40

Alliance by IFS

DECEMBER 10, 2018

. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. The results for field service organizations are quicker trouble resolution, happier customers, and even increased sales.”.

Company 62

Company Self Service Wireless Software 62

Tricia Morris

NOVEMBER 6, 2015

Recently, Internal Revenue Service commissioner John Koskinen warned attendees of a Washington, DC conference that taxpayers should expect the IRS’s customer service to get worse during the upcoming filing season if budget and staff continue to be cut for the agency, which could drive overall public perception even lower. And more.

Government 40

Government Self Service Customer Service Social Media 40

AWS Machine Learning

JUNE 24, 2024

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Knowledge Base 103

Knowledge Base Hotels Hospitality Transportation 103

Qualtrics

JULY 15, 2019

Amazon has been on the forefront of several innovations in terms of its logistics operation, with a whole host of options designed to make getting products from their warehouse to your doorstep with minimal effort on the user’s part. Delivery and returns.

Customer Experience 37

Customer Experience Self Service Apparel Social Media 37

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Erol Toker is the Founder and CEO of Truly Wireless. Technology considerations must take into account the entire customer lifecycle and brand experience.

Software 40

Software Customer Experience Company CRM 40