Remove Innovation Remove Travel Remove User Experience
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Using transcription confidence scores to improve slot filling in Amazon Lex

AWS Machine Learning

Interaction model The following are different customer experiences a caller may have depending on what they say and the transcription confidence scores returned by Amazon Lex: Conversation 1: Virtual Agent: Thank you for calling Acme Travel. Conversation 2: Virtual Agent: Thank you for calling Acme Travel. Make a call.

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Growth vs. Customer Experience: A Dilemma?

ECXO

A company that ignores these expectations risks becoming irrelevant, no matter how competitive its pricing or how innovative its product offerings may be. But meeting these expectations effectively requires companies to truly listen to their customersa fundamental pillar of excellent customer experience.

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Norwegian – Customer Experience Review

ijgolding

There is a ‘new kid on the block’ – one that could potentially change the face of air travel. If you have not heard of Norwegian, it will not be long before the name of the Nordic airline is as common in ‘budget’ air travel as Ryanair or Easyjet. Let me start with the online experience.

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Boosting team innovation, productivity, and knowledge sharing with Amazon Q Business – Web experience

AWS Machine Learning

The web experience can be used by a variety of business users or personas to yield accurate and repeatable recommendations for level 100, 200, and 300 inquiries. Amazon Q supports a variety of data sources and data connectors to personalize your user experience. In her spare time, she enjoys traveling and hiking.

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CEMantica – turning sticky notes into actionable insights

ijgolding

For over eight years now, I have been travelling around the globe, sharing knowledge with people on how to deliver the customer experience (CX) as robustly and effectively as possible. So here we have a great example of digital transformation at work bringing value and a new user experience to business processes.

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Customer Experience Q&A with Scott Jones, VP, Global User Experience Design, Expedia Worldwide

Forrester

In its early days, the online travel industry focused on speed, ease-of-use, and cost-effectiveness. That was a great start but it didn't go far enough: Travel is a complex and often daunting purchase decision -- one layered with conflicting emotions like aspiration, excitement, and even fear.

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Amazon Bedrock Guardrails announces IAM Policy-based enforcement to deliver safe AI interactions

AWS Machine Learning

You can create multiple guardrails tailored to different use cases and apply them across multiple foundation models (FMs), improving user experiences and standardizing safety controls across generative AI applications. About the Authors Shyam Srinivasan is on the Amazon Bedrock Guardrails product team. Satveer Khurpa is a Sr.