Innovation Travel User Experience 
AWS Machine Learning
DECEMBER 23, 2024
Interaction model The following are different customer experiences a caller may have depending on what they say and the transcription confidence scores returned by Amazon Lex: Conversation 1: Virtual Agent: Thank you for calling Acme Travel. Conversation 2: Virtual Agent: Thank you for calling Acme Travel. Make a call.
ECXO
DECEMBER 25, 2024
A company that ignores these expectations risks becoming irrelevant, no matter how competitive its pricing or how innovative its product offerings may be. But meeting these expectations effectively requires companies to truly listen to their customersa fundamental pillar of excellent customer experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ijgolding
DECEMBER 11, 2014
There is a ‘new kid on the block’ – one that could potentially change the face of air travel. If you have not heard of Norwegian, it will not be long before the name of the Nordic airline is as common in ‘budget’ air travel as Ryanair or Easyjet. Let me start with the online experience.
AWS Machine Learning
JANUARY 13, 2025
The web experience can be used by a variety of business users or personas to yield accurate and repeatable recommendations for level 100, 200, and 300 inquiries. Amazon Q supports a variety of data sources and data connectors to personalize your user experience. In her spare time, she enjoys traveling and hiking.
AWS Machine Learning
APRIL 9, 2025
Autonomous agent execution: No human-in-the-loop First, lets demonstrate what a user experience might look like if your application doesnt have a HITL. What if the user didnt want to actually submit a request, but only check that it could be done? The user can then choose if they want to proceed with the time off request or not.
ijgolding
APRIL 9, 2020
For over eight years now, I have been travelling around the globe, sharing knowledge with people on how to deliver the customer experience (CX) as robustly and effectively as possible. So here we have a great example of digital transformation at work bringing value and a new user experience to business processes.
Forrester
OCTOBER 5, 2016
In its early days, the online travel industry focused on speed, ease-of-use, and cost-effectiveness. That was a great start but it didn't go far enough: Travel is a complex and often daunting purchase decision -- one layered with conflicting emotions like aspiration, excitement, and even fear.
Expert insights. Personalized for you.
114 
Let's personalize your content