ECXO

NOVEMBER 26, 2024

These are the people who can seemingly do it all—close deals, resolve customer issues, inspire their team, innovate on the fly, and still have time to meet impossible deadlines. Stagnation in Innovation When you rely on unicorns to innovate and problem-solve, other employees may not feel empowered to contribute their ideas.

Self Service 334

Self Service Culture Training Analytics 334

Customer Bliss

MARCH 5, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

AWS Machine Learning

OCTOBER 16, 2024

With a growing library of long-form video content, DPG Media recognizes the importance of efficiently managing and enhancing video metadata such as actor information, genre, summary of episodes, the mood of the video, and more. DPG Media’s VTM GO platform alone offers over 500 days of non-stop content.

Video 117

Video Metrics Multi-Channel System 117

AWS Machine Learning

JANUARY 27, 2025

Amazon has introduced two new creative content generation models on Amazon Bedrock : Amazon Nova Canvas for image generation and Amazon Nova Reel for video creation. Solution overview To get started with Nova Canvas and Nova Reel, you can either use the Image/Video Playground on the Amazon Bedrock console or access the models through APIs.

Video 97

Video Entertainment Sports Examples 97

ECXO

JANUARY 21, 2025

His focus was always on innovation, so much so that he didnt pay much attention to customer feedback. Apexs gadgets were innovative, and people initially loved them. People just dont understand great innovation when they see it, he told his team. Maxs favorite mantra was, The product sells itself. Max dismissed these complaints.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

GetFeedback

JULY 24, 2018

If a customer expects great service and innovative products but the company fails to deliver, they’ll quickly regret their decision to buy. The post How to Deliver a Great Customer Experience (VIDEO) appeared first on GetFeedback Blog. While companies tend to focus on the post-sale experience, pre-sale is just as important.

Video 277

Video Customer Experience How To Customer Journeys 277

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. This text-to-video API generates high-quality, realistic videos quickly from text and images. To accelerate iteration and innovation in this field, sufficient computing resources and a scalable platform are essential.

Case Study 119

Case Study Video Training Innovation 119

InMoment XI

DECEMBER 14, 2022

You can also find the video recordings off the XI Café Podcast on our YouTube channel! In the first episode of the XI Café Podcast we’re talking to legalsuper ’s CX Insights and Service Design Lead, Eslam Afifi. More of a visual person? No worries.

Tourism 370

Tourism Data Government Financial 370

InMoment XI

JANUARY 18, 2023

The XI Café Podcast was created so that CX program owners around the world could join the conversation and learn from global businesses and industry experts about the latest experience improvement innovations in technology and research services, industry and market expertise, and customer (CX) and employee (EX) engagement best practices.

Voice of Customer 370

Voice of Customer Consulting Video Innovation 370

InMoment XI

JANUARY 4, 2023

The XI Café Podcast was created so that CX program owners around the world could join the conversation and learn from global businesses and industry experts about the latest experience improvement innovations in technology and research services, industry and market expertise, and customer (CX) and employee (EX) engagement best practices.

Engagement 329

Engagement Customer Engagement Video Innovation 329

InMoment XI

JULY 5, 2022

To do this, you need to have a guest experience solution that allows you to listen to customer feedback on any and every possible channel, including: Review sites Social media In-App feedback Third-party delivery reviews Direct survey feedback Microsurvey feedback Employee feedback Call center data Video feedback And more!

Guest Experience 370

Guest Experience Brands eBook Multi-Channel 370

AWS Machine Learning

JANUARY 13, 2025

As the video shows, it calculated expenses for elastic IPs and outbound data transfers, supporting a proposed network estimate. As the video shows, a user took on the role of a FinOps professional and asked Amazon Q to recommend AWS tools for cost optimization. Amazon Q helped analyze IPv4 costs by processing an uploaded Excel file.

Innovation 101

Innovation Knowledge Base Policies Guidelines 101

Storyminers

DECEMBER 14, 2020

I’m going to give you bullet points on a retail healthcare innovation that’s just been made public. Finally, I’ll show you the same innovation, but this time as a story. –The innovation is to blend traditional pharmacy with a holistic medicine shop. Video from Rite-Aid. You’ll get the gist of it. See the difference?

Healthcare 296

Healthcare Innovation Retail Video 296

Uniphore

JANUARY 4, 2022

At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Be the first to learn about the latest innovations in automation, conversational AI and emotion intelligence. Conversational AI Platform. U-Self Serve. Case Studies. Emotion AI.

Contact Center 317

Contact Center Multi-Channel Innovation Customer Retention 317

AWS Machine Learning

APRIL 3, 2025

Imagine a system where drones autonomously inspect critical infrastructure, capturing high-resolution video, analyzing potential defects with AI, and seamlessly integrating findings into business workflows. Computer vision algorithms analyze the video in real time. The following diagram outlines how different components interact.

Video 109

Video Telecommunications Analysis System 109

AWS Machine Learning

MAY 7, 2024

In this post, we demonstrate how to use enhanced video search capabilities by enabling semantic retrieval of videos based on text queries. Overall, we aim to improve video search through cutting-edge semantic matching, providing an efficient way to find videos relevant to your rich textual queries.

Video 129

Video e-support Comparison Advertising 129

TechSee

APRIL 22, 2024

In today’s fast-evolving service landscape, companies are continuously innovating to improve customer experience (CX). However, the true potential of investing in CX innovation often remains untapped due to barriers that hinder adoption. They say that images (and videos) are worth a thousand words.

Innovation 109

Innovation How To Sports Video 109

TechSee

APRIL 22, 2024

In today’s fast-evolving service landscape, companies are continuously innovating to improve customer experience (CX). However, the true potential of investing in CX innovation often remains untapped due to barriers that hinder adoption. They say that images (and videos) are worth a thousand words.

Innovation 109

Innovation How To Sports Video 109

AWS Machine Learning

JULY 15, 2024

Video dubbing, or content localization, is the process of replacing the original spoken language in a video with another language while synchronizing audio and video. Video dubbing has emerged as a key tool in breaking down linguistic barriers, enhancing viewer engagement, and expanding market reach.

Video 121

Video Entertainment e-support Innovation 121

TechSee

OCTOBER 17, 2024

In the rapidly evolving landscape of customer experience (CX), businesses are constantly seeking innovative ways to enhance efficiency, reduce costs, and foster customer loyalty. This iterative process fosters a culture of innovation and ensures that the technology evolves to meet the changing needs of the business and its customers.

First Call Resolution 109

First Call Resolution Customer Satisfaction Telecommunications Innovation 109

CSM Magazine

NOVEMBER 25, 2024

Teaming up with video streaming platforms or digital publications opens up possibilities for creating cross-platform content. For example, transforming a radio program into a video series could attract viewers who enjoy video content. Such partnerships boost exposure and enrich the ways content is delivered.

Innovation 52

Innovation Social Media Entertainment Video 52

InMoment XI

SEPTEMBER 28, 2022

In 2019, I published a college textbook, “Business Creativity and Innovation: Perspectives and Best Practices”, which is now being used at several universities including in my classes as an adjunct professor at the University of North Florida. This is a belief I’m incredibly passionate about.

Customer Journeys 418

Customer Journeys Customer Experience Exercises Consulting 418

AWS Machine Learning

MARCH 19, 2025

AWS customers and partners innovate using Amazon Q Business in Europe Organizations across the EU are using Amazon Q Business for a wide variety of use cases, including answering questions about company data, summarizing documents, and providing business insights. Read about other Amazon Q Business customers success stories here.

Innovation 101

Innovation Knowledge Base Government Wait Times 101

InMoment XI

MARCH 29, 2022

Watch the video message below. #3: Jill Koziol founded Motherly, a wellbeing destination that empowers mothers to thrive with expert content, innovative product solutions, and supportive community. And that’s what we strive for every day at InMoment! 3: A Live Fireside Chat with Jill Kozoil of Motherly.

Culture 370

Culture Leadership Groups Resources 370

InMoment XI

AUGUST 3, 2023

It encompasses a wide array of data types, such as text, audio, images, and video content, making it difficult to analyze using conventional methods. Unstructured data, in contrast to traditional structured data, poses unique challenges due to its lack of predefined formats.

Analytics 366

Analytics Customer Insights Data Social Media 366

AWS Machine Learning

JUNE 3, 2024

In today’s data-driven world, industries across various sectors are accumulating massive amounts of video data through cameras installed in their warehouses, clinics, roads, metro stations, stores, factories, or even private facilities. It enables real-time video ingestion, storage, encoding, and streaming across devices.

Video 110

Video Analysis Resources Travel 110

QuestionPro Audience

AUGUST 9, 2017

As an article on Wired.com explains, “The Internet is awash in videos of people sitting in the backseat and sleeping, and ignoring Tesla’s TOS requirement that they maintain control at all times.” Videos such as these have prompted backlash, suggesting Tesla may be moving too fast. Elon Musk, Tesla and SpaceX CEO, disagrees.

Consumers 306

Consumers Automotive Transportation Video 306

Uniphore

DECEMBER 21, 2021

The momentum we’ve gained over the past several months (and years) has positioned us as the foremost leader and innovator in our industry. Received the 2021 Frost & Sullivan Global Technology Innovation Leadership Award in Conversational Automation. Today we are more robust than ever before. Continued meetings with the U.S.-India

Insurance 49

Insurance Innovation Leadership Government 49

AWS Machine Learning

DECEMBER 16, 2024

We spoke with Dr. Swami Sivasubramanian, Vice President of Data and AI, shortly after AWS re:Invent 2024 to hear his impressionsand to get insights on how the latest AWS innovations help meet the real-world needs of customers as they build and scale transformative generative AI applications. Q: What made this re:Invent different?

Management 87

Management Innovation Government Video 87

AWS Machine Learning

MARCH 4, 2024

Customers such as ADP, Broadridge, Cloudera, Dana-Farber Cancer Institute, Genesys, Genomics England, GoDaddy, Intuit, M1 Finance, Perplexity AI, Proto Hologram, Rocket Companies and more are using Anthropic’s Claude models on Amazon Bedrock to drive innovation in generative AI and to build transformative customer experiences.

Innovation 144

Innovation Travel Financial Exercises 144

C3Centricity

APRIL 17, 2018

Several key leadership qualities were found, including being ruthlessly customer-centric, data-driven, innovative, collaborative and agile. Being Innovative. Innovation is the life-blood of every successful business. Not renovation, innovation. Thanks to CAVE House for this great video collection). Being agile.

Strategy 296

Strategy Customer Centricity Innovation Airlines 296

Experience Investigators by 360Connext

JUNE 8, 2021

Invite employee feedback for innovation. Visibility around these submissions also creates collaboration for future innovation and ideas. Why NOT offer video doctor visits for care that can be provided that way? Just think of how many healthcare providers were still not prepared for the surge in video doctor visits in 2020!

Customer Journeys 271

Customer Journeys Healthcare How To Video 271

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ECXO

MARCH 15, 2024

The 7 Sins of Customer Experience If you fancy watching a quick video summary of this article, click the link below and enjoy: The 7 Sins of CX Are you ready to discover some awesome strategies that can help you take your customers’ experience to the next level? The sixth sin is a failure to innovate. How awesome is that?

Customer Experience 290

Customer Experience Net Promoter Score Customer Satisfaction Innovation 290

Experience Investigators by 360Connext

AUGUST 17, 2021

Video] Struggling to Manage CX? Innovations and Forecasting. Video] You’re 5 Questions from a CX Mission Statement . Who Needs to Know What We’re Doing? Who Needs to Approve? How Will This Team Work Together? Want to build your CX Charter? Check out these resources: [Article] Create Your CX Charter with These 6 Questions.

Meeting 364

Meeting Customer Experience How To Net Promoter Score 364

ShepHyken

DECEMBER 24, 2024

As I considered my answers, I realized that the subscribers to my newsletter and videos would also enjoy them. What is the most innovative thing youve done or seen in CX? There is a lot here, so Im breaking it into two parts. So, lets get right into it: In five words or less, what does CX mean to you?

Customer Experience 93

Customer Experience Sports Customer Service Training Video 93

Calabrio

JUNE 29, 2020

I believe the work we have done as a collective Calabrio team to create a culture of collaboration, sharing, inclusion and innovation is the foundation of our 2020 Top Workplace ranking. . Of the hundreds of companies invited to enter, Calabrio was ranked 23rd on the midsize company list.

e-support 264

e-support Culture Employee Engagement Innovation 264