Storyminers

JUNE 3, 2022

Together, we worked on the wireless drive-thru experience for McDonald’s. Mike is the founder of Storyminers, an innovative Atlanta firm that helps retail and other service brands to envision their ideal customer experience and bring it to life. Lou taught me how to ‘read’ a business by reading its clues.

Trends 147

Trends Customer Experience Wireless Entertainment 147

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. The first thing Brian looked at was pre-existing data on what seemed to matter to customers in the wireless industry. He has an MBA from Purdue University. The Origins Of Net Promoter Score.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

TechSee

MARCH 17, 2021

Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). The COVID-19 pandemic has jammed a decade of innovation of visual technology in telecom into little more than a year or two. Visual technology in telecom has three core elements: Video.

Technology 109

Technology Self Service Wireless Competitive Advantage 109

Alida

JANUARY 5, 2018

CMOs will turn this [year] into an opportunity to remould their organization to be customer obsessed, prioritizing talent that can conceptualize innovation and growth, and farming execution-oriented specialist work out to partners,” Michael Barnes, Forrester VP and research director, tells CMO.

Marketing 0

Marketing Multi-Channel Advertising Tourism 0

TechSee

MAY 15, 2018

Outages result in dark homes when wireless light bulbs will not turn on, cold homes when smart thermostats cannot function, and quiet homes when entertainment systems cannot be operated. Open source platforms and inter-industry collaboration will nurture innovation and ease the path to mass adoption. Focus on Value.

Analysis 111

Analysis Marketing Self Service Wireless 111

Wired and Dangerous

APRIL 2, 2018

The wireless campus is an immaculate setting with speakers playing classical music as students change classes. 1 for the most innovative regional college in the South (the second consecutive year at No. High Point University is a private college in High Point, North Carolina. However, everything is done to model a value. 1) and No.

Customer Experience 87

Customer Experience Wireless Innovation Customers 87

AWS Machine Learning

SEPTEMBER 25, 2024

By using Amazon Bedrock and generative AI on AWS, organizations can accelerate their innovation cycles, unlock new business opportunities, and deliver innovative solutions powered by the latest advancements in generative AI technology, while maintaining high standards of security, scalability, and operational efficiency.

Wireless 95

Wireless Travel Examples Resources 95

TechSee

JANUARY 7, 2020

Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry. Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Calabrio

JANUARY 6, 2016

Machine-to-machine (M2M) communication, a term referring to technologies that enable wireless and wired systems to communicate with each other, will be the channel of the future. Innovation is imperative. Marry the two—innovation and service—and you’re likely to keep your customers happy long into the future.

Customer Engagement 133

Customer Engagement Omni-Channel Engagement Self Service 133

TechSee

DECEMBER 19, 2018

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Brands need innovative solutions to improve their customer’s unboxing experience and ensure that products are not returned unnecessarily.

Sales 84

Sales Wireless Innovation Consumers 84

AWS Machine Learning

SEPTEMBER 20, 2024

In today’s fast-paced business environment, organizations are constantly seeking innovative ways to enhance employee experience and productivity. He works as a trusted advisor for customers, helping customers innovate and build well-architected applications in AWS cloud. Krishna Pramod is a Senior Solutions Architect at AWS.

Employee Experience 104

Employee Experience Knowledge Base Wireless Self Service 104

CSM Magazine

JULY 20, 2022

5G is the latest in wireless internet technology. In the future, when wireless charging and extended battery life become available? Technology is constantly evolving, meaning that which is the best way to do things now might not be the case in the future. 5G is certainly one to keep an eye on. Blockchain.

Technology 59

Technology Innovation Wireless Government 59

Blake Morgan

OCTOBER 10, 2022

When you think of companies that put customers first with innovative solutions and personalized service, the wireless industry probably isn’t your first thought. But Mint Mobile is on a mission to change the traditional model and buck industry trends in the name of better service and innovation. And if it wins, it scales.

Trends 59

Trends Wireless Industry Innovation 59

TechSee

JANUARY 14, 2021

If you’ve ever been tempted to smash your wireless router or take a bat to your smart thermostat out of sheer frustration, then you already have a pretty good idea of why we do what we do at TechSee. Never heard of TechSee? 54 million later, we’re OK with crazy. We are a team of problem solvers who push the barriers of technology.

Company 109

Company Wireless Video Insurance 109

SurveySensum

JULY 17, 2024

Verizon Wireless Continues To Lead Verizon Wireless leads the wireless industry in customer loyalty , maintaining the lowest customer churn rate among major U.S. This success is attributed to Verizon’s reliable network, excellent customer service, and an extensive range of wireless devices.

NPS 52

NPS Wireless Loyalty Telecommunications 52

Escalent

NOVEMBER 14, 2018

Lessons from the Consumer Packaged Goods Industry The telecom industry has always been innovative, but the innovation has been mostly incremental. Over the past century, we had telegraphs, then wired telephones, then wireless phones, then cell phones, and now we … Continue reading →

Wireless 54

Wireless Strategy How To Marketing 54

ShepHyken

NOVEMBER 5, 2018

WSJ) Retailers, wireless carriers and others crunch data to determine what shoppers are worth for the long term—and how well to treat them. For 21 years, he has written a letter to Amazon’s shareholders, which give you a glimpse into the way he thinks about customers, experience, innovation and much more. On Hold for 45 Minutes?

Customer Service 84

Customer Service Airlines Wireless Retail 84

TechSee

MAY 24, 2021

By the end of 2022, 3G wireless technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G. households report feeling “safe enough” with only a self-monitored home security system, the time has come for security firms to build customer loyalty with innovation. Implement an efficient 3G Upgrade.

Self Service 124

Self Service Contact Center Wireless Video 124

Joe Rawlinson

SEPTEMBER 23, 2024

Tech Gadgets: Innovative Solutions for Everyday Use Tech gadgets remain a favorite among giveaway recipients, providing both practicality and a touch of innovation. Items such as branded USB drives, wireless chargers, and headphones cater to modern, tech-savvy audiences who appreciate functional, high-quality products.

Loyalty 78

Loyalty Apparel Wireless Travel 78

Talkdesk

APRIL 7, 2020

This free, immersive experience will give you access to extraordinary insights from the most disruptive and innovative speakers in customer experience (CX). Talkdesk Academy : On-demand online training to certified on innovative cloud contact center solutions from Talkdesk. Sign up by May 1, 2020.

Customer Service 81

Customer Service Contact Center Wireless Leadership 81

Storyminers

JANUARY 12, 2017

Together, we worked on the wireless drive-thru experience for McDonald’s. Mike is the founder of Storyminers, an innovative Atlanta firm that helps retail and other service brands to envision their ideal customer experience and bring it to life. Lou taught me how to ‘read’ a business by reading its clues.

Trends 100

Trends Customer Experience Wireless Entertainment 100

Alliance by IFS

AUGUST 13, 2019

As the number of smart devices deployed in the field increases, the Internet of Things is fast becoming the cornerstone of innovative and differentiated business solutions. We reimagine integration, spark business transformation and enable fast innovation on the Internet of Things so you can pioneer differentiating business models.

Software 16

Software Management Wireless Customer Satisfaction 16

Up Your Service

OCTOBER 16, 2018

They don’t talk about network coverage, new technology, expanding platforms or innovative products. Wireless revenue market share up from 40 to 56% over 6 years. Next, the Mission: We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life. Listen carefully to the words in this.

Culture 76

Culture Wireless Case Study Employee Engagement 76

ShepHyken

SEPTEMBER 22, 2017

You may be thinking utility companies, budget airlines, wireless carriers or shipping companies. The location he writes about is a great example of how to provide an Amazing customer experience! – Shep Hyken. When you think of terrible customer service, what types of companies come to mind? And yes, he still plays a mean jazz guitar.

Wireless 81

Wireless Government Entertainment Airlines 81

Oracle

JULY 14, 2020

In many cases, you have no choice but to embrace these changes and leverage technology innovations to help deliver better experiences for your employees and customers. A contactless payment is a payment transaction that doesn’t require physical contact between a consumer’s payment device and a point-of-sale (POS) terminal.

Trends 111

Trends Customer Experience Wireless Consumers 111

TechSee

OCTOBER 10, 2019

Power’s Highest in Customer Service among Full-Service Wireless Providers prize twice in a row. They build relationships with specific customers and are measured both on individual and team performance. The TEX model has been widely recognized as a successful approach – T-Mobile was awarded J.D.

Contact Center 117

Contact Center Culture Self Service Wireless 117

CSM Magazine

MAY 17, 2024

More innovative promotional products include keyboards, BBQ accessories and mini speakers. Since startups are often centered around innovation, tech gadgets such as wireless earbuds and wireless phone chargers may be a good fit. Common promotional products include pens, tote bags and shirts.

Industry 52

Industry Apparel Automotive Wireless 52

Oracle

MAY 24, 2021

Wireless LED lightbulbs. While there are many options on the market, some can tell whether rooms are occupied or if residents are out of the building, allowing the thermostat to adjust the temperature appropriately. Smart thermostats adjust to meet your heating and cooling preferences throughout the day.

Tools 42

Tools Innovation Wireless System 42

North Highland

OCTOBER 18, 2018

Per a recent SEC filing from BankMobile’s parent company, Customers Bank, the financial services firm has agreed to provide banking products to the wireless provider’s over 76 million customers. For the latest example, look no further than the recent partnership between T-Mobile and BankMobile.

Wireless 56

Wireless Banking Financial Consulting 56

datastax

FEBRUARY 19, 2019

As we transition to 5G cellular networks, there will not only be an increase in mobile use but also an increase in use of other wireless devices, including robots, security cameras, and cars that send traffic data. WHITE PAPER: Powering Growth and Innovation in a Hybrid Cloud World. The Big Shift to 5G. READ NOW.

Data 79

Data Strategy Management Wireless 79

North Highland

JULY 10, 2019

Netflix and Whatsapp), fixed wireless access (wireless internet) opportunities, and network slicing. Customers will not pay for the higher price of 5G unless they see a reason to do so, so companies must uncover new sources of innovation and value that span the holistic customer journey. So, what makes 5G so special?

Wireless 49

Wireless Video Entertainment Innovation 49

DCX

FEBRUARY 9, 2025

Helium Mobile is flipping the wireless industry upside down. AI creates solutions, innovates, and adapts. Whether they follow through remains to be seen, but the message is clear: customer experience isn’t a department; it’s a commitment. Source What If Your Phone Plan Worked For You? The next step? It's a whole new game.

Touchpoint 52

Touchpoint Self Service Multi-Channel Healthcare 52

Alliance by IFS

DECEMBER 10, 2018

. “Astea has distinguished itself in a crowded field by its accomplishments on a number of simultaneous fronts,” said Frost & Sullivan’s Industry Director, Mobile & Wireless Communications, Jeanine Sterling. The results for field service organizations are quicker trouble resolution, happier customers, and even increased sales.”.

Management 83

Management Company Self Service Wireless 83

Centercode

JANUARY 15, 2021

Before smartphones, wireless internet, and connected products became the norm in American households, interest in buying and using these products was a lot more niche. Excitement about the possibilities of technology (rather than the real-world outcomes) makes tech enthusiasts hungry for new innovation. Bring it on.

Consumers 95

Consumers Wireless Technology eBook 95

Alliance by IFS

OCTOBER 30, 2019

The availability of low-cost IoT sensors, higher bandwidth wireless networks, and more robust cloud computing infrastructure is moving traditional service delivery beyond simple break-fix models to predictive service. An Integrated Solution Built for the Future. Darrow Associates Investor Relations. 214-597-8200. mkreps@darrowir.com.

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

Talkdesk

JULY 31, 2017

We see innovation happening in service, and those officers have very senior titles and very broad responsibilities. I travel to Japan, to Europe, and I see this innovation happening across all segments across the globe. What successful and innovative strategies do you see in customer service, and what are the common mistakes?

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Magellan Solutions

MAY 3, 2022

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. The company viewed outsourcing as part of its “comprehensive plan” to serve customers in “new, innovative, and digital ways”.

Call Center 81

Call Center Company Telecommunications Banking 81