CSM Magazine
NOVEMBER 22, 2024
Understanding CIM Software Before delving into strategies for improving customer interactions with businesses using CIM software, it is crucial to understand what customer interaction management software involves. It sends replies and notifications to keep customers updated and engaged without delays.
InMoment XI
OCTOBER 25, 2024
Online reviews are the most trusted source of information for most people interacting with a restaurant for the first time. This is where restaurant reputation management can be the difference between a new client and a lost opportunity. What is Restaurant Reputation Management? It results in increased revenue.
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AWS Machine Learning
NOVEMBER 15, 2024
Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. The below diagram shows the iterative process of creating and strengthening the prompts.
InMoment XI
OCTOBER 4, 2024
It’s a journey encompassing every point of interaction with your brand, from the initial awareness to leaving an online review. Managing this experience through a customer-centric approach can help businesses strengthen their customer relationships for long-term success. What is Customer Experience Management?
Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley
Best practices for monitoring and managing online reviews. Tune into the webinar to learn: What specific channels do customers go for feedback. 8 golden nuggets for responding to negative reviews. How to successfully enable your customer support team to be proactive with handling online customer feedback.and more!
InMoment XI
OCTOBER 10, 2024
Social media usage is growing every year, and the rate at which consumers are using social media to interact with brands is increasing with it. To make sure your brand can benefit from the use of social media, you need to implement social media management. What is Social Media Management?
Interactions
NOVEMBER 22, 2024
As enterprises seek new ways to automate processes, enhance customer interactions, and optimize employee productivity, conversational AI solutions have become essential to achieving these goals. That’s why we combine the power of AI with human-in-the-loop support to ensure every interaction is accurate, natural, and engaging.
Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate
Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer relationship. The question is - how do you capture all this?
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When was the last time you took a step back and really examined the quality management (QM) in your contact center? Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center.
Speaker: Adam Dorfman, Lindsay Harrison, and Erin O'Brien
Did you know that 4 out of 5 consumers use local search and 88% use smartphones for those searches? With that in mind, I think it's safe to say your online presence is the silver bullet of your business. Think about the revenue you could be missing by not prioritizing local search optimization.
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Surveys are an important part of your customer experience, which mean they require the same level of strategy, planning, design, and management that you apply to your most important customer journeys and interactions. To help supercharge your surveys, we’re providing you with the four key elements of a brand-building survey program.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Also joining is SmartAction, who manages the AI-powered CX for more than 100 brands. In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change. Discuss DIY platforms versus managed services – which is right for me? Sketch a back-of-the-napkin ROI in minutes.
Speaker: Jake Miller, Senior Product Marketing Manager, Allego
During this exclusive event, Jake Miller, Senior Product Marketing Manager at Allego, will explore how to empower sellers to create customized and immersive buying experiences. Instead, buyers need to be surrounded with relevant communications and personalized, self-service content throughout their journey. Save your seat and register today!
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. At best, brain fog makes you slower and less efficient.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
Customers want companies to provide more channels of communication and solve problems at their moment of need, which makes interactive omnichannel solutions the order of the day. Despite this demand, companies can still be hesitant to adopt new channels because of how difficult they can be to manage.
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