eglobalis
MARCH 18, 2025
Challenges: Ensuring AI can manage high-value interactions with the necessary sophistication and personalization is difficult, as these scenarios often require tailored solutions and strategic thinking. Building Long-Term Relationships Establishing and maintaining long-term customer relationships often relies on human interaction.
eglobalis
OCTOBER 30, 2024
As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools The Gist AI boosts productivity. AI tools enable faster, more efficient service delivery, enhancing employee satisfaction and customer experience. Faster hiring process.
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eglobalis
NOVEMBER 26, 2024
In the high-stakes world of Business-to-Business (B2B) interactions, where relationships are complex and operational impact is significant, failing to operationalize empathy is not just a missed opportunity; it’s a liability. Develop Localized Playbooks: Create region-specific guidelines for client interactions.
InMoment XI
NOVEMBER 14, 2024
Tracking these conversations with a social listening tool helps improve marketing efforts. What to Look For in A Social Listening Tool? The right social media listening tool will help you analyze customer behavior and competitors to stay ahead of the pack. A robust social listening tool should help you answer these questions.
Speaker: Alex Moore, Co-Founder of Stratagon Marketing & Technology
ABM aligns marketing and sales efforts toward specific target accounts, fostering personalized interactions with high-value prospects. The implementation of ABM can be challenging, involving change management and the integration of the right tech tools and automation. It's a win-win strategy for both teams.
InMoment XI
NOVEMBER 22, 2024
InMoment’s survey design tools enable you to quickly create custom surveys that collect user feedback for tracking NPS. Churn Rate Customers churn when they stop using or interacting with your SaaS product. These interactions could include navigating your website or talking to customer support.
eglobalis
JANUARY 13, 2025
Competing tools like Microsoft Dynamics 365 AI and Zendesk AI Suite provide similar functionalities, but AgentForce stands out for its ease of use and integration depth. Through real-world examples and practical strategies, well explore how businesses can leverage these tools to enhance customer and agent experiences.
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As digital channels dominate customer interactions, experiences are critical to get right. Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools.
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Customers expect to be able to interact with your organization whenever and however they want. DMG Consulting’s new white paper examines the ways generative AI (GenAI) and automation can be applied to drive significant business outcomes — and the tools and applications to consider to make that happen.
Advertiser: ZoomInfo
These aren't just fancy tools — they're real game-changers. Automation and AI are here to redefine every interaction, making them smarter, faster, and more meaningful. In this exploration, we're diving into predictions about the future of sales.
Speaker: Laura Sikorski, Contact Center Consultant
Your Contact Center today is truly an Interactive Engagement Center and the most customer-focused area in your organization. Your staff requires appropriate tools and integration to all operational functions of your business to satisfy customer needs. Your company is judged on how your staff relates to your customers on all channels.
Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate
Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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