Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Another trend to emerge throughout the increasing digital interactions has been the use of video.

Customer Experience 221

Customer Experience Social Media Video Customers 221

GetFeedback

OCTOBER 30, 2018

In fact, a recent Salesforce Research report notes that 80% of business buyers expect companies to respond and interact with them in real time. This type of interaction can occur across varying distribution channels at different touchpoints throughout the customer journey. That’s why we built GetFeedback for Salesforce Chat.

Survey 103

Survey Feedback Omni-Channel Knowledge Base 103

Kerry Bodine

APRIL 30, 2019

The launch of the iPhone was instrumental to the customer experience discipline in two ways: It made photos and videos even easier to create. This, in turn, created more kindling for the social network customer experience conflagration. It had strict user experience guidelines.

Net Promoter Score 47

Net Promoter Score Customer Experience Social Media NPS 47

Kerry Bodine

AUGUST 14, 2020

For the Shop sub-journey, a micro-journey during the time of COVID-19 might be “Get into the store,” which includes actions like waiting in line, putting on a mask, using hand sanitizer, and interacting with a store employee in order to get a cart or basket. (At A Deep Dive Into Customer Experience. Deliver The Journey.

Customer Journeys 207

Customer Journeys Management Touchpoint Telecommunications 207

Retently

NOVEMBER 27, 2024

Retaining Customers Through Superior Experiences : First impressions matter , but second and third interactions seal the deal. Providing exceptional service, personalized shopping experiences, and reliable post-purchase support ensures your customers come back for more. Here are the most powerful approaches: 1.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Comm100

NOVEMBER 10, 2021

Conditional Logic can even empower your bot to personalize customer interactions based on a customer’s profile and relationship with your business so your support is always personalized and relevant. It also eliminates the need to manually log interactions and update data.

Chatbots 243

Chatbots Customer Service Social Media CRM 243

CX Accelerator

OCTOBER 26, 2019

Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. As a CX leader in the video games space, my job is to remove roadblocks so that players can keep doing what they love—collecting things in their favorite game.

Customer Service 182

Customer Service Video Travel Customers 182

CX Accelerator

OCTOBER 26, 2019

Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. As a CX leader in the video games space, my job is to remove roadblocks so that players can keep doing what they love—collecting things in their favorite game.

Customer Service 182

Customer Service Video Travel Customers 182

SurveySparrow

MARCH 19, 2024

If you’re looking for a video marketing guide , you’re not the only one. There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Google also prioritizes video content.

Video 95

Video Strategy Marketing Social Media 95

AWS Machine Learning

JANUARY 13, 2025

Amazon Q Business is one of the AWS suites of generative AI services that provides a web-based utility to set up, manage, and interact with Amazon Q. The Amazon Q Business web experience allows business users across various job titles and functions to interact with Amazon Q through the web browser.

Innovation 97

Innovation Knowledge Base Policies Guidelines 97

ECXO

JUNE 3, 2024

Social Dynamics and Help-Seeking Interestingly, our social interactions also reflect this inclination towards ease. Enhancing User Experience (UX) Intuitive Navigation: Ensure your site or app is easy to navigate. This includes your website, emails, social media, and customer service interactions.

Gamification 332

Gamification Innovation Infographics Resources 332

TechSee

FEBRUARY 5, 2019

Answering the pressing need for ROI, the do it yourself approach – powered by intelligent virtual assistants – will continue to deflect the need for human interaction, delivering huge cost savings. Seeing is believing and millions of customers of leading global brands already understand the value of interactive visual customer support.

Trends 173

Trends Customer Experience Self Service ROI 173

Kustomer

AUGUST 23, 2021

They need to deal with unprecedented challenges head on if they’re going to continue to effectively attract, interact with, and retain loyal customers. And today, that means focusing on the interactions between brands and customers. With a powerful and intelligent AI platform that prioritizes better brand interactions.

Interaction 97

Interaction Brands Self Service e-support 97

AWS Machine Learning

JANUARY 6, 2023

Within the conversational design aspect, there are two main elements: the interaction model and the conversational or voice user experience (CUX/VUX). The interaction model is the piece that can take what the user said (utterance) and map it to what they meant (intent). Creating intents. animals horse cat dog.

Interaction 95

Interaction Examples Chatbots Data 95

Lumoa

JULY 17, 2023

It allows you to track all your website pages and detect any potential technical issues that could negatively impact website performance or user experience. This Google technology is designed to offer the most accurate understanding of videos, images, and texts. However, its influence on user experience should not be overlooked.

Customer Experience 195

Customer Experience Strategy Self Service Chatbots 195

Upstream Works

MARCH 26, 2020

This is especially true for video and co-browse customer care solutions. Let’s focus on video and co-browse use cases including – healthcare and financial services. Video use case 1 – healthcare in the home. With a high-quality video experience, remote patient engagement is an effective proxy for in-person experiences.

Customer Care 78

Customer Care Video Healthcare Self Service 78

TechSee

OCTOBER 16, 2018

Today the most common method for onboarding smart home products is via the use of self service tools, and especially how-to videos. YouTube reports an increase in product unboxing video views by 57% in one year, and an increase in uploads by more than 50%. However, despite the popularity of videos, there are still gaps.

Self Service 138

Self Service Wireless Chatbots Video 138

Retently

OCTOBER 23, 2024

It’s no longer enough to just sell a product; stores must engage with their audience at every step of the buyer’s lifecycle to ensure an exceptional customer experience. This means knowing when to listen, where to improve, and how to turn interactions into growth opportunities.

Ecommerce 109

Ecommerce Survey Retail NPS 109

InMoment XI

JULY 16, 2024

Personalized Customer Interactions Deepening the understanding of individual customer preferences and behaviors is key to personalizing communications and offers. Tailoring experiences based on current trends and insights enhances customer engagement and loyalty.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Personalized Customer Interactions Deepening the understanding of individual customer preferences and behaviors is key to personalizing communications and offers. Tailoring experiences based on current trends and insights enhances customer engagement and loyalty.

Tips 195

Tips Management Social Media Hotels 195

TechSee

APRIL 28, 2020

Omnichannel – an approach that provides an integrated user experience across multiple customer touchpoints – was once thought to be the be-all and end-all of customer interactions. Users not mindful of channels: Customers no longer make clear distinctions between e-commerce, stores, mobile, and catalogs.

Customer Journeys 124

Customer Journeys Strategy Multi-Channel Omni-Channel 124

SurveySensum

AUGUST 8, 2024

A website feedback survey is a way to gather feedback from users who have had interaction with your website. It includes questions on different aspects of the website journey like website design, navigation, usability, overall user experience, loading speed, relevance of website content, etc. Questions To Ask : 14.

User Experience 52

User Experience Survey NPS Effort Score 52

CX Accelerator

OCTOBER 26, 2019

Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. As a CX leader in the video games space, my job is to remove roadblocks so that players can keep doing what they love—collecting things in their favorite game.

Customer Service 140

Customer Service Video Travel Customers 140

CSM Magazine

MARCH 27, 2025

Crafting these platforms with user experience (UX) front and center ramps up engagement, cuts inefficiencies, and strengthens those all-important client ties. Unlike off-the-shelf platforms, these deliver tailored experiences real-time updates, smooth interactions, the works. Take client portals as an example.

Communication 52

Communication Self Service Chatbots Wait Times 52

SurveySensum

FEBRUARY 13, 2024

That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! But here’s the flip side: Did you know that a whopping 88% of users won’t return after a bad user experience? So, what’s this User Experience thing?

User Experience 52

User Experience Strategy Feedback Social Media 52

AWS Machine Learning

OCTOBER 23, 2024

Generative AI is set to revolutionize user experiences over the next few years. This allows users to chat with the AI assistant using WhatsApp, providing a familiar interface and enabling rich interactions such as images and buttons. This post is co-written with Harrison Chase, Erick Friis and Linda Ye from LangChain.

Connections 91

Connections Knowledge Base Resources Data 91

Retently

DECEMBER 10, 2024

Omnichannel Accessibility: Centralized customer interactions across touchpoints, ensuring surveys are accessible on any device. Typeform: Interactive, Visually Engaging Forms Typeform is a survey and form-building platform known for its user-friendly design and interactive approach aimed to keep respondents more engaged.

Multi-Channel 78

Multi-Channel Omni-Channel Analysis Survey 78

Kayako

JANUARY 24, 2018

Imagine this frustration over a customer service interaction. And, while most companies seem focused using AI to interact directly with customers, it is also being used to support the agent, helping them with real-time answers to customers’ questions. Consumers want a messaging experience over live chat.

Customer Centricity 208

Customer Centricity Self Service Trends Customer Experience 208

ShepHyken

AUGUST 8, 2022

(CEOWORLD Magazine) Creating a positive customer experience is key to keeping your target market coming back, whether you’re operating a digital business or a brick-and-mortar storefront. I believe it’s impossible to create an over-the-top or above-and-beyond experience every time the customer interacts with you.

Customer Service 24

Customer Service Culture Customer Retention Video 24

Kerry Bodine

JULY 31, 2018

I started out by sharing a Venn diagram with my thoughts on the relationship between User Experience, Customer Experience, and Service Design. I agree that UX, in theory, can be applied to any and all customer interactions. A Deep Dive Into Customer Experience. Absolutely!

Customer Journeys 120

Customer Journeys Conference User Experience Social Media 120

TechSee

SEPTEMBER 23, 2024

It doesn’t just generate answers; it processes information, learns from interactions, and makes decisions in real-time. Whether handling customer service inquiries, troubleshooting technical issues, or automating repetitive tasks, Agentic AI adapts as it goes, becoming more intelligent and efficient with each interaction.

Net Promoter Score 109

Net Promoter Score Video System Customer Satisfaction 109

GetFeedback

DECEMBER 2, 2019

To measure your score, use this free interactive CSAT calculator. Customers today are not only comparing their experience with you against your direct competitors but also against every experience they have. Start looking at the gaps between your customer experiences and theirs. About the guest author .

ROI 195

ROI Customer Satisfaction How To Effort Score 195

DCX

MARCH 30, 2025

Vision Match, their latest AI innovation, lets shoppers snap pictures or videos of products they love—and instantly find exact matches or close alternatives. Why CX Leaders Should Take Note: Cutting Through Complexity: These startups aren't just enhancing bots; they're making interactions smoother, smarter, and more human.

Customer Centricity 52

Customer Centricity Leadership Innovation Connections 52

TechSee

SEPTEMBER 21, 2023

However, today’s early Generative AI solutions lack context, and deliver a poor user experience. Similarly, Generative AI must be multisensory, fusing text, voice, and vision to interact with and help users naturally. Sophie AI can not only read and see, but speak, hear and show users how to complete any task.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

Kerry Bodine

APRIL 30, 2019

The launch of the iPhone was instrumental to the customer experience discipline in two ways: It made photos and videos even easier to create. This, in turn, created more kindling for the social network customer experience conflagration. It had strict user experience guidelines.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

The launch of the iPhone was instrumental to the customer experience discipline in two ways: It made photos and videos even easier to create. This, in turn, created more kindling for the social network customer experience conflagration. It had strict user experience guidelines.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

TechSee

SEPTEMBER 10, 2019

With 65% of consumers stating that they feel good when they handle an issue without talking to a live person, it’s no wonder that Gartner estimates that 85% of all customer interactions will be managed without a human by 2020. Stand by for a video showing the Chadwicks how to fix the issue.”. The rise of smart virtual assistants.

Self Service 116

Self Service eBook Insurance Consumers 116