AWS Machine Learning

JANUARY 22, 2025

Keystroke logging (the action of recording the keys struck on a keyboard into a log) and video recording of the server console sessions is a feature of PAM systems that enable security teams to meet these security and compliance obligations. AI services have revolutionized the way we process, analyze, and extract insights from video content.

Analysis 109

Analysis Video Management Financial 109

ECXO

NOVEMBER 26, 2024

This ensures that your customer experience is consistent, no matter who is handling the interaction. Collecting data on customer interactions can help identify patterns and predict future issues. This reduces the need for unicorns to handle every interaction and allows human agents to focus on complex issues.

Self Service 334

Self Service Culture Training Analytics 334

eglobalis

OCTOBER 14, 2024

Through AI-driven simulations and real-time feedback, professionals can practice customer interactions, test strategies, and improve their problem-solving abilities, similar to simulations with real cases. Their programs focus on best practices and use videos and interactive content to teach their unique perspective on CX.

Customer Experience 444

Customer Experience Customer Journeys Case Study Innovation 444

CSM Magazine

OCTOBER 31, 2024

Ramping up your customer service game is easy with training videos – they provide the perfect toolbox for your team to consistently impress customers. Training videos can be a real game-changer, offering an accessible and flexible way to reinforce your message. Clear goals will guide the content and structure of your videos.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

TechSee

FEBRUARY 10, 2025

They interpret each customer’s unique situation, respond in their preferred channel (voice, chat, video), and ensure your brand delivers a memorable, human-centered experience at scale. Sophie AI picks what works best for the individual user and your brand, based on real-time context and past interactions. The result?

Customer Service 124

Customer Service ROI Average Handle Time Multi-Channel 124

TechSee

NOVEMBER 4, 2024

But what exactly is it, and how does it redefine the way businesses interact with their customers? It involves the development of algorithms and techniques that allow machines to “see” and make sense of digital images, videos, and other visual data. They say that a picture is worth a thousand words.

Video 109

Video Telecommunications Customer Satisfaction Analysis 109

ECXO

DECEMBER 4, 2024

However, establishing an effective customer success function varies significantly between industries due to differences in operational models, customer expectations, and interaction dynamics. SaaS Companies – SaaS customer success teams often interact with their clients virtually through emails, video calls, or in-app messages.

Customer Success 156

Customer Success Strategy e-support Customer Satisfaction 156

InMoment XI

OCTOBER 25, 2024

Online reviews are the most trusted source of information for most people interacting with a restaurant for the first time. ReviewTrackers ) Reviews and ratings, with a share of 42%, are the most popular way customers interact with brands. Start with your social media profile and look at the interactions with your recent posts.

Feedback 195

Feedback Management Social Media ROI 195

InMoment XI

SEPTEMBER 13, 2022

Saxey shares, “We’ve had success with video feedback, as it helps layer in the sentiment. Interestingly, we initially thought that our younger demographic would gravitate to video feedback. Sometimes we get three, four, or five-minute-long videos, and the unspoken details in the facial expressions, tones, and mannerisms are invaluable.

Innovation 370

Innovation Sports Tips Video 370

InMoment XI

AUGUST 3, 2023

It encompasses a wide array of data types, such as text, audio, images, and video content, making it difficult to analyze using conventional methods. Moreover, unstructured data analytics offers a holistic view of the customer journey , capturing the entire spectrum of interactions across various touchpoints.

Analytics 366

Analytics Customer Insights Data Social Media 366

InMoment XI

NOVEMBER 14, 2024

From long threads on X (formerly Twitter) to an Instagram influencer’s comments, online interactions are multi-platform. Brandwatch Brandwatch leverages social listening to gather relevant online interactions in one place. These recommendations cover optimal hashtags, video effects, and posting times for engagement.

Tools 195

Tools Social Media Customer Experience Analysis 195

InMoment XI

SEPTEMBER 21, 2021

For instance, it’s common to send out Net Promoter Score ( NPS), Customer Satisfaction (CSAT/OSAT), or Customer Effort Score ( CES ) surveys after a customer interacts with a brand, but what do these scores actually tell us?

Customer relationships 433

Customer relationships Customer Experience Net Promoter Score Effort Score 433

ECXO

MAY 15, 2023

data gathered during customer interactions) will be crucial to your MadTech strategy since zero- and second-party data are tougher to come by. Marketing hyper-personalization and on-demand relevance need interactive content. This means looking at not only the purchased third-party data but also zero-, first- and second-party data.

Tips 400

Tips Net Promoter Score Advertising Customer Journeys 400

InMoment XI

DECEMBER 10, 2024

Leverage guides, webinars, video tutorials, and newsletters to inform customers. Regular interactions remind customers of the value you offer and encourage long-term loyalty. It strengthens customer relationships: Delivering personalized interactions creates an emotional bond between customers and the brand.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

AWS Machine Learning

MAY 30, 2024

Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. Popular use cases Advertising tech companies own video content like ad creatives.

Policies 129

Policies Video Advertising Analysis 129

GetFeedback

NOVEMBER 25, 2019

Televisions and Video Players: 83%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. If you’re on the hunt for a CSAT calculator that will help you measure your score and prove the possible revenue impact of satisfaction, we’ve got just the right thing for you: Our free CSAT interactive calculator.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

TechSee

MARCH 11, 2025

Reduce Fiction with Visual AI for Troubleshooting – AI-driven image and video analysis helps agents diagnose issues remotely. AI Agents: Fully Autonomous Customer Support AI Agents handle entire customer interactions without human involvement. This is particularly important when customers face setup or troubleshooting challenges.

Customer Service 109

Customer Service Self Service Knowledge Base CRM 109

InMoment XI

NOVEMBER 19, 2024

A famous example of this hallucination is Gemini’s incorrect response in a promotional video. AI-powered transcriptions help doctors record and review patient interactions to make informed decisions. Stating obvious errors or false information as fact AI models sometimes generate text that is inconsistent with factual information.

Healthcare 195

Healthcare Contact Center Training Financial 195

Calabrio

MARCH 4, 2025

This proliferation has fundamentally reshaped how we interact, not just in our personal lives, but also in the world of business and service. Whats perhaps most important, though, is that its also reshaped expectations for interactions. Customers demand businesses meet them on their preferred channels and remember past interactions.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Comm100

MARCH 30, 2021

They don’t see things in terms of “platforms” and “channels” — all they want is a direct line to the company, where they can make a new inquiry or resume whatever interaction they left off on. That means that no matter what channel the customers reach out on, the entire history of their interactions with the team will follow them.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

AWS Machine Learning

NOVEMBER 13, 2024

The extension interacts with Amazon Transcribe ( StartStreamTranscription operation), Amazon Translate ( TranslateText operation), and Amazon Bedrock ( InvokeModel operation). Interactions with Amazon Bedrock are handled by a Lambda function, which implements the application logic underlying an API made available using API Gateway.

Resources 129

Resources Video Fashion Entertainment 129

CSM Magazine

DECEMBER 19, 2024

The power of video surveillance With retail theft on the rise, store owners prioritize security now more than ever, and this doesn’t always involve AI adoption. UK, Norway, and Sweden, video surveillance came out on top as the most effective way to prevent theft. For example, in a large survey of retailers across the U.S.,

Retail 98

Retail Video Technology Survey 98

AWS Machine Learning

DECEMBER 12, 2023

This post shows you how you can create a web UI, which we call Chat Studio, to start a conversation and interact with foundation models available in Amazon SageMaker JumpStart such as Llama 2, Stable Diffusion, and other models available on Amazon SageMaker. Set up and run the user interface. Optionally, add other SageMaker foundation models.

Interaction 127

Interaction Chatbots Training Video 127

CSM Magazine

DECEMBER 2, 2024

One effective approach for businesses and individuals alike is utilizing 3D video animation techniques. Three-dimensional videos engage viewers and effectively communicate brand messages in an entertaining and humanized manner. It’s not limited to marketing content; 3D videos can be used for promotional and educational purposes, too.

Video 52

Video Company Entertainment Brands 52

InMoment XI

DECEMBER 22, 2022

This can include listening posts like customer support interactions, emails, live chats, direct surveys, online product reviews, social media comments, and more! Check out some more ideas on identifying and executing ROI opportunities in this Solve for X video. Step #3: Understand Your Customer Data. The result?

Voice of Customer 418

Voice of Customer Examples Strategy Net Promoter Score 418

BirdEye

FEBRUARY 5, 2025

Heres how social media channels influence customer decisions: Visual discovery: High-quality photos and videos shared on your social media accounts spark cravings instantly. TikTok: Ideal for playful, short-form videos like cooking hacks or day-in-the-life content. Create behind-the-scenes videos Bring your followers into your kitchen!

Social Media 104

Social Media Tips Marketing Video 104

InMoment XI

SEPTEMBER 28, 2022

The distinguishing feature of qualitative research is that a trained interviewer is interacting live with an engaged respondent. The value that qualitative research brings to a customer experience program is in being able to definitively probe with customers about why they respond and behave the way they do.

Customer Journeys 418

Customer Journeys Customer Experience Exercises Consulting 418

InMoment XI

FEBRUARY 24, 2022

So how do you get executives to see and empathize with the customers they don’t interact with on a daily basis? It can be a customer story, verbatims, videos, etc., Beyond all the data, numbers, and statistics, there’s a human customer at the heart of your CX program. Stories, stories, stories.

Tips 370

Tips ROI Metrics Touchpoint 370

ShepHyken

DECEMBER 24, 2024

As I considered my answers, I realized that the subscribers to my newsletter and videos would also enjoy them. EVERY interaction your customers experience. Low churn, repeat customers, referrals from happy customers, and more spending per interaction. There is a lot here, so Im breaking it into two parts.

Customer Experience 90

Customer Experience Sports Customer Service Training Video 90

BirdEye

MARCH 6, 2025

A verified GBP means your business appears in Google Search and Google Maps, giving you more control over how potential customers find and interact with your brand. How to do it: Upload high-quality images and videos showcasing products, services, and customer experiences. Use video testimonials in social media strategy and ads.

Tips 85

Tips Tools Social Media Multi-Channel 85

TechSee

OCTOBER 17, 2024

The integration of visual service and AI has emerged as a powerful solution, revolutionizing how companies interact with their customers and streamline their operations. The Power of Visual Engagement Visual service, powered by AI, enables companies to transcend the limitations of traditional communication channels.

First Call Resolution 109

First Call Resolution Customer Satisfaction Telecommunications Innovation 109

Customer Bliss

NOVEMBER 26, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Hospitality 254

Hospitality Chief Customer Officer Course Video 254

Uniphore

JUNE 22, 2021

You’ll see what we mean when you check out the videos and comics in Jacada’s Call Center Life: 2021 Edition. Yet, beneath these videos and comics is a wellspring of actionable insights. If you choose to lean in and listen, you can make the world a better place, one customer interaction at a time.

Call Center 219

Call Center Self Service Social Media Contact Center 219

Calabrio

NOVEMBER 25, 2020

Since many try to resolve issues on their own through self-service, live agent interactions often go beyond the routine, standard questions. Messaging and video are rapidly replacing calls, especially with younger generations. In review, technology is driving significant changes in consumer behavior and expectations.

Contact Center 306

Contact Center Self Service Analytics Banking 306

Experience Investigators by 360Connext

OCTOBER 3, 2023

These tools can also identify key themes or trends across huge volumes of interactions. Text analysis is relatively easy to implement so you can start analyzing feedback and information from all sorts of sources, including surveys, interviews, focus groups, social media, and your customer service interactions.

Feedback 270

Feedback How To Social Media Analysis 270

Comm100

NOVEMBER 18, 2021

You have probably interacted with chatbots too, knowingly or unknowingly. Technology doesn’t only come easy to them – it’s where they want to interact. Chatbots excel in responding to interactions that can be classified as ‘low value’. Importantly, these same interactions can monopolize the time of live agents.

Chatbots 232

Chatbots Video Wait Times Ecommerce 232