CloudCherry

SEPTEMBER 18, 2018

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. Register now to secure your spot. When: Wednesday, September 25th, 2018, 9 am PST .

Financial 150

Financial Measurement Leadership Resources 150

CloudCherry

SEPTEMBER 18, 2018

In this webinar with Maxie Schmidt-Subramanian, Principal Analyst at Forrester, you’ll learn the tactics that help overcome the challenges of making the link between CX improvements and the business results that matter most to your executives. Watch it On Demand. She leads Forrester’s research on CX measurement programs.

Financial 150

Financial Measurement Leadership Resources 150

Kayako

AUGUST 7, 2015

Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend. You can watch it now.

Chief Customer Officer 120

Chief Customer Officer Roadmap Leadership Customer Experience Professionals 120

QuestionPro Audience

AUGUST 28, 2017

If you missed our Part 2 Webinar – Customer Journey Mapping and Best Practices , we’ve got you covered. Watch the full presentation: Check it out on SlideShare: [Webinar Recap] – Customer Journey Mapping and Best Practices. As promised, we answered the questions we didn’t have time to address during the presentation below.

Customer Journeys 150

Customer Journeys Touchpoint Airlines Metrics 150

AskNicely

MARCH 15, 2018

Join Us for a “Smooth” Webinar. On March 21st at 11 am PST / 2 pm PST, our CEO and Co-Founder, Aaron Ward will participate in an exclusive webinar panel called, “Smooth Customer Journeys Deliver Smooth Customer Experiences.”. Ironing out the kinks in your customer’s journey. Register Here.

Customer Journeys 150

Customer Journeys Net Promoter Score Customer Experience NPS 150

ECXO

FEBRUARY 14, 2022

That aims to impact the present and future of CX Leadership. You are all invited to the open-access interactive webinar with 150 places available. You are invited to the open-access webinar. Then let’s talk and grow together. On February 16, 2 PM CET or 1 PM GMT. Ricardo Saltz Gulko. Want to see more articles like this?

Culture 296

Culture Case Study Employee Experience Innovation 296

Experience Matters

SEPTEMBER 8, 2014

All of the CX Day celebrations will help build awareness and our webinar with Mercedes-Benz USA’s CEO will hopefully show other senior executives why they should care about CX. This large-scale collaboration is only possible because of the CXPA’s ability to provide leadership and instill a common purpose for its members.

Customer Experience 303

Customer Experience Social Media Groups Customers 303

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 98

Chief Customer Officer B2B Leadership Customer Success 98

Uniphore

JANUARY 4, 2022

Before joining Uniphore, Annie was part of the leadership team at NIO, a next generation car company, leading US marketing and communications from startup through a successful IPO. Prior to that Moni held positions as CTO and EVP of Products at Five9, and several senior product development leadership positions at Avaya and Amdocs.

Contact Center 317

Contact Center Multi-Channel Innovation Customer Retention 317

Experience Investigators by 360Connext

DECEMBER 17, 2014

Stay tuned for details on how to accomplish more than most do in a year by taking our upcoming 30 Day CX Challenge and joining us for our 2015 Webinar Series. Blog Customer Experience Customer Journey Mapping Featured customer service employee engagement Entrepreneurship leadership linkedin loyalty'

Customer Journeys 306

Customer Journeys Customer Experience eBook Employee Engagement 306

ECXO

JULY 16, 2024

Leadership and Role Modeling: Leaders play a crucial role in setting the tone for workplace culture. This might include expert talks, webinars, and informational materials that cover topics like sleep hygiene, the effects of sleep deprivation, and strategies for improving sleep quality.

Customer Experience 348

Customer Experience Policies Culture Innovation 348

ECXO

JUNE 23, 2024

You can empower your customers by providing them with educational resources like how-to guides, tutorials, webinars, or blogs about your organization, products, or services. Leadership Commitment: Leadership plays a vital role in developing a customer-centric culture. Educate your customers. Upselling and cross-selling.

Customer Centricity 358

Customer Centricity Culture Customer Journeys Customer Satisfaction 358

Calabrio

MAY 26, 2020

In this last update in my leadership lessons during COVID-19 series, I come to my fellow business leaders with a “call to arms” to do just that: think broadly and boldly, dig deep and give more to help our communities move forward together. But one thing is for certain: we need to band together to push ahead. Think Outside the Business.

Leadership 130

Leadership Financial Culture Communication 130

CX Journey

MAY 31, 2018

In order to improve both, you must first look to company culture and leadership. If you missed me talk about how to do just that in last week's webinar with CallidusCloud , you can still listen and view it on demand. Be sure to watch the webinar, Be a CX Winner by Focusing on Culture and Employee Experience.

Company 105

Company Culture Employee Experience Leadership 105

ShepHyken

MARCH 19, 2021

She introduces a few female customer service speakers and shares their advice for women pursuing leadership roles in CS/CX. In the wake of International Women’s Day, it’s beyond time to talk about a pivotal issue in customer service: the lack of representation of women in leadership roles. COO at ultimate.ai

Leadership 93

Leadership Self Service Customer Service Trends 93

Experience Investigators by 360Connext

MAY 11, 2021

And many CX programs start with a tactic – like a customer journey map – and lose steam when leadership nods along but there is no discipline to back it up. An executive leadership team to approve or deny those recommendations. The next video in our ongoing webinar series premieres this Friday on YouTube and Linkedin Live.

Customer Experience Management 291

Customer Experience Management Customer Journeys Customer Experience Management 291

Vonage

JANUARY 30, 2019

It’s my favourite webinar of the year – our most popular and great fun! Jonty Pearce, editor of callcentrehelper.com pointed out that the annual webinar, which this post is based on, has a pretty good track record. The final prediction for 2018 is that contact centres will start to embrace emotion management as a leadership discipline.

Omni-Channel 228

Omni-Channel Self Service Innovation Technology 228

ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

Customer Success 98

Customer Success Metrics Consulting Training 98

Kayako

JANUARY 25, 2019

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. Webinar: What we covered. About Jeanne Bliss. As customers, we want our lives to be improved.

Chief Customer Officer 123

Chief Customer Officer Airlines Case Study Customer Service 123

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 221

Brands Social Media Roadmap Contact Center 221

ChurnZero

NOVEMBER 11, 2024

When 2023’s Customer Success Leadership Study suggested that 77% of CS teams meet with their customers in person, the finding was met with some skepticism. Here’s his take, from the 2024 Customer Success Leadership Study Webinar. What else did we learn in the webinar?

Meeting 52

Meeting Leadership Study Trends 52

ChurnZero

NOVEMBER 11, 2024

When 2023’s Customer Success Leadership Study suggested that 77% of CS teams meet with their customers in person, the finding was met with some skepticism. Here’s his take, from the 2024 Customer Success Leadership Study Webinar. What else did we learn in the webinar?

Meeting 52

Meeting Leadership Study Trends 52

CX Journey

JANUARY 9, 2018

I look forward to sharing the link to a webinar I recorded just before the holidays that's all about culture and employee experience. Leadership We Have a Crisis in Leadership Culture 7 Pillars of a Strong Culture Culture - The Soul of the Organization Mission, Vision, Guiding Principles, Values. Together, we'll make a dent!

Strategy 0

Strategy Culture Employee Experience Leadership 0

CloudCherry

MARCH 28, 2019

But rarely do platforms actually deliver on the thought leadership they put out through their PR efforts. Thought leadership is nice, but action is better. There’s a lot of noise out there about what CX teams should be doing. Did you know – every time a buzzword is used, an influencer gets their wings?

Customer Journeys 231

Customer Journeys CEM NPS ROI 231

Russel Lolacher

JANUARY 30, 2023

In this episode of Relationships at Work, Russel chats with author, keynote speaker and i4CP CEO Kevin Oakes on research-backed actions leadership can take to culture change their organization for the better. He’s the author of Culture Renovation: A Blueprint for Action 18 Leadership Actions to Build an Unshakable Company.

Culture 105

Culture Leadership Analysis Groups 105

ijgolding

APRIL 23, 2019

Alongside global specialists, Shep Hyken, Jeanne Bliss, Blake Morgan and Jay Baer, I am delighted to have contributed to a amazing repository of video content to the Unforgettable Video Series – a core element of the SmarterCX programme developed by Oracle Customer Experience.

Video 273

Video Customer Experience Communication Customer Journeys 273

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

C3Centricity

OCTOBER 22, 2018

You will more than likely end up leaving one way or the other, so why waste your time with a boss who lacks this essential leadership skill? Leadership #EmployeeSatisfaction Click To Tweet. For more ideas about improving your customer understanding, why not watch the FREE Customer Centricity Champions Webinar ?

Healthcare 285

Healthcare Consumers Customer Service Company 285

Experience Investigators by 360Connext

MARCH 17, 2020

And as leadership teams work to put together remote working plans and the infrastructure required to support that, they are looking for ways to determine what’s really important right now. Join me for an Ask Me Anything Webinar. My travel calendar is clear. We are looking after our neighbors and parents as best we can.

Customer Journeys 178

Customer Journeys Customer Experience How To e-support 178

ChurnZero

NOVEMBER 22, 2024

This month, Naomi shared how to do it in a ChurnZero webinar, which you can watch in full at the end of this article. Watch the webinar below to learn why having a “newscaster” makes a difference. Leadership continues to be impressed with the level of thought and strategy coming out of Outcomes Club sessions.

Exercises 52

Exercises How To Culture Leadership 52

Lumoa

SEPTEMBER 28, 2023

Upcoming webinars The Role of Customer Support in CX: How to leverage Customer Insights, enhance Customer Journeys, and the Future of Support – How can Marketing truly leverage customer feedback to drive value? They all take just a few minutes to complete, and they will make your Lumoa experience better for you and your teammates.

Knowledge Base 39

Knowledge Base B2B Touchpoint Feedback 39

Experience Investigators by 360Connext

JUNE 5, 2017

That’s why I’m so excited about my upcoming webinar with SAP , who understands how setting up the relationship from the beginning is one of the keys to success. Setting up your journey with strong customer understanding – both at a group and individual level – helps you help them in meaningful ways. You can do this!

Sales 231

Sales Customer Experience CRM Consulting 231

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Paul Husar, Senior Call Center Manager at LG Electronics. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251