Bold360

APRIL 27, 2017

With the average American signed up to 29 loyalty programs and only active in 12, this human element is more essential than ever. You may even figure out how to build loyalty programs that your customers would actually want to be part of, that would actually (gasp!) engender loyalty!

Tourism 56

Tourism Travel Customer Service Airlines 56

Currency Alliance

DECEMBER 18, 2017

This year we’ve seen examples of brands offering increased liquidity in their loyalty programs – typically in the form of allowing their members to redeem beyond their own store. Brands will also find that enabling greater customer freedom will also help proactively manage program liabilities in a profitable way.

Loyalty 49

Loyalty Trends Brands Loyalty Programs 49

Up Your Service

MAY 3, 2017

Turning loyalty members into evangelists. In its 2017 travel and hospitality outlook, Deloitte predicts that customer experience will make a much bigger impact than loyalty programs on customer retention. Dave Murray, senior customer experience consultant at the DiJulius Group consulting firm, agrees.

Hospitality 74

Hospitality Travel Industry Brands 74

Currency Alliance

MAY 20, 2024

Back in 2017, when interchange fees were slashed by the European Union, most banks’ response was to simply to give up on their loyalty program; this was lazy and a huge strategic mistake. Every bank needs a loyalty strategy – even if they don’t have a points-based loyalty program.

Banking 52

Banking Loyalty Loyalty Programs Ecommerce 52

CSM Magazine

JULY 15, 2024

Moreover, contemplate providing loyalty programs that give discounts or quicker delivery choices to customers who return. Apply stringent processes for handling goods in order to avoid any harm during transportation. Tailored service demonstrates to customers that the company values their unique requirements and likings.

Customer Service 52

Customer Service How To Customer Service Representative Transportation 52

Currency Alliance

APRIL 13, 2017

A former Accenture consultant-turned entrepreneur, Ehredt is attempting to upend the loyalty industry with a platform that simplifies how loyalty currencies are managed and exchanged. In this interview, Ehredt expands his vision for how digital currencies have the potential to transform customer loyalty. Is that your goal?

Marketing 40

Marketing Loyalty Programs Loyalty Transportation 40

Currency Alliance

DECEMBER 19, 2022

It has the potential to address a lot of business challenges, and enable many forms of elusive innovation in loyalty marketing. The biggest opportunities for loyalty programs relate to operating more efficiently to reduce cost, and improving personalization. Improving customer insight and loyalty personalization.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59

Loyalty Trends Data Marketing 59

CSM Magazine

OCTOBER 4, 2023

When one credit card provider decided to add cash back on travel and transportation expenditures for loyalty members, Applause was asked to test in a few different cities to see what types of transactions cardholders expected to earn rewards from. To begin with, when do you offer customers the opportunity to join your rewards program?

Loyalty 59

Loyalty How To Banking Airlines 59

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. Rebalancing loyalty program economics.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

ReviewTrackers

MAY 8, 2017

20:20 Customer Experience Summit by Marketforce gathers 250+ senior CX professionals from across a huge variety of industries, including retail, transport, financial services, media, telecoms, utilities, and more. When: July 4 to 5, 2017. Where: London, UK.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

NobelBiz

FEBRUARY 21, 2023

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. Namely: Transport Layer Security (TLS): which is used to secure inbound and outbound traffic to prevent unauthorized eavesdropping.

Contact Center 52

Contact Center Data Management Contact Center Software 52

NobelBiz

FEBRUARY 15, 2023

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. Namely: Transport Layer Security (TLS): which is used to secure inbound and outbound traffic to prevent unauthorized eavesdropping.

Contact Center 52

Contact Center Data Contact Center Software Management 52

C Space

JULY 21, 2020

In the UK, interest in buying used cars has jumped in recent weeks as people look for alternatives to public transport following government pandemic warnings, according to online marketplaces. Digital growth is also responsible for accelerating the company’s loyalty program, Brandt noted.

Brands 52

Brands Transportation Sales Innovation 52

Kitewheel

MARCH 4, 2019

This despite the fact that 76% of customers tell us that they would be likely or extremely likely to sign up for a brand’s loyalty program if the brand tailored information and experiences based on past behavior. With the right technology, all of this and more is possible, especially for members of a loyalty program.

Travel 40

Travel Hospitality Customer Journeys Examples 40

Qualtrics

JUNE 26, 2020

These precautions included contactless fever detection, tracking overseas travel history, banning new travel, increasing the number of shuttles to make sure employees could avoid public transportation, implementing social distancing guidelines, and providing sanitary equipment where necessary, among many other things.

Sports 46

Sports Hospitality Loyalty Programs e-support 46

C Space

MAY 20, 2020

Facebook is also working to integrate loyalty programs. Travelers will be more comfortable hopping into their own cars or rental vehicles than commuting in mass transportation.” Businesses will be able to buy ads for their Shops, and when people use Facebook’s checkout option, it charges them a fee. We’re cautious.”

Brands 52

Brands Airlines Travel Transportation 52

Currency Alliance

NOVEMBER 14, 2019

Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying. These are misguided headlines. CEO Glenn Fogel said…. This is so true.

Loyalty 40

Loyalty Trends Hotels Loyalty Programs 40

Currency Alliance

SEPTEMBER 5, 2018

Look no further than the massive growth in financial services, transportation, or even the distribution of goods. Uber, for instance, introduced liquidity in the market for transport. We enable collaboration and selfishness at the same time so you can deliver greater value through your loyalty program.

Loyalty 36

Loyalty Consumers Brands Airlines 36

Thematic

NOVEMBER 13, 2018

As an example, you could solve the lack of parking in a mall not by providing more parks, but by working with the city council to improve public transport options. Requires critical thinking to turn insightful findings into actions. Next, consider the returns and actions needed for those particular situations.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101

Talkdesk

JULY 31, 2017

I’ve got a personal story here: We use a transportation service when I travel, and when I got off the flight in Las Vegas the other day, the driver sent me an SMS. I am a member of their loyalty program, so they greet me, give me a room, and the first thing I do when I get into my room is get on the internet.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

I’ve got a personal story here: We use a transportation service when I travel, and when I got off the flight in Las Vegas the other day, the driver sent me an SMS. I am a member of their loyalty program, so they greet me, give me a room, and the first thing I do when I get into my room is get on the internet.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

SmartKarrot

OCTOBER 15, 2020

Travel: $7 Telecom: $315 Retail: $10 Manufacturing: $83 Transportation: $98 Financial: $175. Say yes to loyalty programs and customer rewards: When a client refers you to a lead, who might be interested in using your service, upon conversion, their CAC will be zero. How to Improve Customer Acquisition Cost.

Loyalty Programs 19

Loyalty Programs Metrics Customer Success Return on Investment 19

SurveySensum

JULY 19, 2023

This experiential approach allows customers to truly understand the Tesla brand and its commitment to sustainable transportation, creating a memorable and influential retail experience. This information allows them to make data-driven decisions when it comes to crafting loyalty programs.

Retail 40

Retail Examples Customer Experience Social Media 40

SmartKarrot

AUGUST 12, 2022

It did make an enormous difference in the Transportation Industry. Features supported ChowNow GrubHub Doordash UberEats Sales Trend Analysis Yes Yes Yes Yes Routing No Yes Yes Yes Order management Yes Yes Yes Yes Loyalty programs Yes No No no Delivery tracking Yes Yes Yes Yes. Let us now compare the features. Final Thoughts.

Comparison 10

Comparison Transportation Industry Loyalty Programs 10

Happy or Not

JANUARY 23, 2025

Encouraging loyalty through programs and discounts Loyalty programs and personalized discounts are potent tools for maintaining customer engagement. Feedback analytics can pinpoint which incentives resonate most with your audience, ensuring that rewards programs remain relevant and impactful.

Customer relationships 36

Customer relationships Analytics Feedback Effort Score 36