DCX

FEBRUARY 9, 2025

That openness drives better service, deeper loyalty, and stronger business results. Coach’s Corner: Embrace the paradox Rethink ROI: Historical data shows we rarely see pure cost savings from new tech. Helium Mobile is flipping the wireless industry upside down. More complexity equals more need for human help.

Touchpoint 52

Touchpoint Self Service Multi-Channel Healthcare 52

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Answer Dash

APRIL 17, 2020

As an experience-first business, you’re in line for positive results on big picture measures like your brand loyalty, plus immediate-return results in terms of sales. Strategy Based on what you’ve discovered about your current levels of customer loyalty and customer satisfaction, identify first priorities.

Customer Experience Management 66

Customer Experience Management Culture Customer Experience Management 66

Natalie Petouhof

SEPTEMBER 19, 2016

That’s the type of content they are looking for from you – help them with their life events and they will reward you with their loyalty. They are different than The Boomer Generation in that social networks & technology are their L IVES ! Here’s some stats: 75% created a profile on a social networking site. 88% text each other.

Wireless 40

Wireless Social Media Contact Center Study 40

Ecrion

JUNE 18, 2018

can all be controlled via a wireless connection by your phone, your voice, your smartwatch, and more. From a customer loyalty standpoint, however, this is only half of the circle. Or how about, “Hey, Siri, set the timer for the sprinklers to 3 p.m.” It’s the Internet of Things. Perhaps your company is one of them.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Ecrion

JUNE 18, 2018

can all be controlled via a wireless connection by your phone, your voice, your smartwatch, and more. From a customer loyalty standpoint, however, this is only half of the circle. Or how about, “Hey, Siri, set the timer for the sprinklers to 3 p.m.” It’s the Internet of Things. Perhaps your company is one of them.

Insurance 40

Insurance Technology Omni-Channel Wireless 40

Michel Falcon Experience

JULY 17, 2015

Keynote: Verizon Wireless Retail Summit. There will always be a positive ROI when you invest in your customer experience. Let me know what you are struggling with regarding your customer and employee loyalty. But first… I’m going to show you five things you need to do to grow your company.

Industry 60

Industry eBook Employee Experience Wireless 60

Talkdesk

JULY 31, 2017

I am a member of their loyalty program, so they greet me, give me a room, and the first thing I do when I get into my room is get on the internet. What are the top two or three things customers see when they implement Service Cloud for the first time in terms of ROI? What do you hear from customers about proactive service?

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

I am a member of their loyalty program, so they greet me, give me a room, and the first thing I do when I get into my room is get on the internet. What are the top two or three things customers see when they implement Service Cloud for the first time in terms of ROI? What do you hear from customers about proactive service?

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Pointillist

MARCH 20, 2020

Assessing the success of your CX initiatives and quantifying ROI starts with the ability to understand the customer behavior that impacts metrics in a positive or negative way. The team analyzes the impact of the test on customer experience so they can quantify the ROI of the investment and determine whether to roll it out to all customers.

Customer Journeys 70

Customer Journeys Analytics Examples Self Service 70

Bold360

DECEMBER 1, 2016

Chip Bell is a customer loyalty expert and author. With a focus on digital marketing, he is passionate about helping small businesses grow and achieve a positive ROI from all their marketing efforts using common-sense marketing and modern tools. Erol Toker is the Founder and CEO of Truly Wireless. Ajay Prasad. gmrtranscripts.

Software 40

Software Customer Experience Company CRM 40

Michel Falcon Experience

FEBRUARY 11, 2019

That’s the furthest thing away from delivering a personalized experience, which gets away from earning true loyalty. But then Verizon wireless called and said, will you help us build training materials for western western region for a retail, uh, stores? The outcome of that is loyalty. Creating loyalty?

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

But one day I got an email from an executive of Verizon Wireless, and just before that like, literally 24 hours before that, my biggest client was Ferguson Moving and Storage based in Vancouver; about a $2, $3 million company at the time. Customer experience influences customer loyalty. And guess what?

Culture 12

Culture Employee Engagement Company Engagement 12

Interactions

DECEMBER 18, 2024

We can then proactively recommend a home network router upgrade or an addition of a wireless repeater that will stabilize their home network. By focusing on engagement, we not only enhance customer loyalty but also drive tangible business results.

Innovation 62

Innovation Self Service Engagement Effort Score 62