Joe Rawlinson

SEPTEMBER 23, 2024

Promo giveaways are a tried-and-tested strategy for boosting customer loyalty. Items such as branded USB drives, wireless chargers, and headphones cater to modern, tech-savvy audiences who appreciate functional, high-quality products.

Loyalty 78

Loyalty Apparel Wireless Travel 78

SurveySensum

JULY 17, 2024

Verizon Loyalty Discount Program While not widely advertised, Verizon utilizes targeted loyalty discount programs offered directly to prepaid customers. Unlike postpaid customers, prepaid customers who have been with Verizon for at least three months are clearly eligible for the loyalty discount.

NPS 52

NPS Wireless Loyalty Telecommunications 52

TechSee

JANUARY 7, 2020

To reduce churn and improve loyalty, telcos are utilizing a number of strategies: Loyalty programs. When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers. Advanced technologies.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Michelli Experience

JULY 13, 2016

So should you invest money in programs designed to improve the engagement and loyalty of your customers? In industries like hotels and wireless service, the annual incremental revenue boost is calculated as “BILLIONS” of dollars. Striving to deliver great customer experiences intuitively seems like smart business, doesn’t it?

Customer Experience 100

Customer Experience Wireless Effort Score Infographics 100

TechSee

APRIL 10, 2019

Drive long-term loyalty? Customer-centricity has been proven to drive repeat business, increase customer loyalty and boost profits. Power’s Highest in Customer Service among Full-Service Wireless Providers twice in a row. Will it increase overall satisfaction? Boost revenues? Reduce the cost to serve?

Customer Experience 154

Customer Experience Strategy Customer Centricity Omni-Channel 154

Customer Bliss

APRIL 11, 2017

Fred Reichheld had already written several books on loyalty. The first thing Brian looked at was pre-existing data on what seemed to matter to customers in the wireless industry. While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

Alida

JANUARY 5, 2018

Forrester expects that rather than plowing money into traditional ad spending, CMOs will focus their time and budgets on revitalizing CX to drive affinity and stem churn and to re-engineer loyalty programs to meet customer expectations. CX goes mobile. Not surprisingly, many CX efforts will be mobile.

Marketing 0

Marketing Multi-Channel Tourism Advertising 0

Beyond Philosophy

NOVEMBER 29, 2014

A large part of what that means to us is to not open any of our GameStop, SimplyMac, Spring Mobile or Cricket Wireless U.S. According to Scott Robinson, Senior Director, Loyalty Design & Solutions of Bond Brand Loyalty, the atmosphere around Black Friday as a social event has changed as well.

Social Media 117

Social Media Wireless Retail Leadership 117

CSM Magazine

JUNE 19, 2024

Reducing Customer Churn In 2023, the company proudly announced approximately 145 million wireless retail connections. However, the reported churn rate was hovering around 1%. Verizon aims to cut down this rate even further this year by upping its CX game with GenAI.

Loyalty 52

Loyalty Wireless Telecommunications Customer Retention 52

CSM Magazine

AUGUST 23, 2021

Supporting your customers by going the extra mile with enhanced support leads to happy customers and long-term loyalty. We have found that by helping our customers during a challenging PC set up, we are building relationships and loyalty that can’t be beat. It can take several hours and still users end up missing things.

Wireless 98

Wireless Software Loyalty Customers 98

TechSee

MAY 1, 2022

Organizations use customer feedback surveys to improve customer experience (CX) and increase customer loyalty. Ultimately, measuring CSAT leads to better customer experience, improves retention and customer loyalty, increases productivity, and boosts revenue. CSAT is measured by asking a basic question on a customer feedback survey.

Net Promoter Score 109

Net Promoter Score Effort Score Customer Experience Customer Satisfaction 109

Michel Falcon Experience

JANUARY 10, 2019

I’ve trained hundreds of people on these customer personality types, such as customer service team members from Verizon Wireless and sales professionals from Lexus. Each customer personality type may exhibit great company customer loyalty for different reasons. The Director Style Personality Type. What attributes does he have?

Training 151

Training Customer Service How To Employee Engagement 151

Beyond Philosophy

JUNE 23, 2015

A couple of years ago, our local newspaper, The Philadelphia Inquirer, ran a disturbing story about how a mortgage loan company in Phoenix had sent spam advertising messages which appeared on the screens of thousands of wireless phone customers. Wireless text messaging is widely used in the U.S.;

Wireless 60

Wireless Marketing Advertising e-support 60

Think Customers

JULY 5, 2016

On the flip side, consider the goodwill and loyalty that's generated when a company provides assistance to a customer at no charge. Or when a hotel charges separate WiFi fees for each device that's used. One of my favorites is the convenience fee that's levied when ordering concert or other types of entertainment tickets online.

Loyalty 58

Loyalty Entertainment Hotels Banking 58

TechSee

MAY 24, 2021

By the end of 2022, 3G wireless technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G. households report feeling “safe enough” with only a self-monitored home security system, the time has come for security firms to build customer loyalty with innovation. Implement an efficient 3G Upgrade.

Self Service 124

Self Service Contact Center Wireless Video 124

Qualtrics

JANUARY 3, 2020

It examines the connection between customer experience and loyalty across 20 U.S. To understand the relationship between CX and loyalty , we examined feedback from 10,000 U.S. consumers describing both their experiences with and their loyalty to different companies. The report also shows that: Small changes count.

ROI 68

ROI Customer Experience Net Promoter Score Effort Score 68

Cyara

FEBRUARY 21, 2024

To support numerous devices operating on a single network, a wireless solution is often essential. This, in turn, elevates team confidence in the technology they use, enhances operational efficiencies, improves customer satisfaction , and fosters increased brand loyalty.

User Experience 76

User Experience Wireless Exercises Analysis 76

DCX

FEBRUARY 9, 2025

That openness drives better service, deeper loyalty, and stronger business results. Helium Mobile is flipping the wireless industry upside down. Rewards drive engagement: Instead of squeezing customers for more money, they give back—turning loyalty into an actual benefit. Source What If Your Phone Plan Worked For You?

Touchpoint 52

Touchpoint Self Service Multi-Channel Healthcare 52

TechSee

FEBRUARY 23, 2021

3G sunsetting is a significant step in the evolution of wireless communication. The technology not only reduces costs and customer churn but also helps build long-term customer loyalty. Old 3G technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G. With an estimated 64 million IoT devices in the U.S

Self Service 109

Self Service Contact Center Exceptional Customer Service Wireless 109

Pretium Solutions

DECEMBER 27, 2011

Customer experience research from the Customer Contact Council tells us that reducing customer effort is a critical component in building customer loyalty. Any way you slice it, effort spells trouble in a company’s goal to build and sustain loyalty. Otherwise, it’s a demolition derby instead of smooth sailing on the Loyalty Highway.

Loyalty 40

Loyalty Wireless Social Media Customers 40

Pretium Solutions

DECEMBER 27, 2011

Customer experience research from the Customer Contact Council tells us that reducing customer effort is a critical component in building customer loyalty. Any way you slice it, effort spells trouble in a company’s goal to build and sustain loyalty. Otherwise, it’s a demolition derby instead of smooth sailing on the Loyalty Highway.

Loyalty 40

Loyalty Wireless Social Media Customers 40

Pretium Solutions

DECEMBER 27, 2011

Customer experience research from the Customer Contact Council tells us that reducing customer effort is a critical component in building customer loyalty. Any way you slice it, effort spells trouble in a company’s goal to build and sustain loyalty. Otherwise, it’s a demolition derby instead of smooth sailing on the Loyalty Highway.

Loyalty 40

Loyalty Wireless Social Media Customers 40

Talkdesk

APRIL 7, 2020

This keynote will give you the strategic tools to raise the bar of service throughout your organization, resulting in “walk-through-fire” customer loyalty. Some of his clients include American Express, Johns Hopkins Medicine and Verizon Wireless.

Customer Service 81

Customer Service Contact Center Wireless Leadership 81

Beyond Philosophy

SEPTEMBER 13, 2018

could be a Customer Experience fumble for the telecom companies that are touting its arrival, resulting in a loss of emotional engagement, customer loyalty, and revenue. 5G refers to the fifth generation of wireless technology. If you liked this article, you might also enjoy these: Revolutionary Thinking on Customer Loyalty.

Wireless 83

Wireless Telecommunications Brands Loyalty 83

ShepHyken

JANUARY 22, 2018

The authors started by surveying 400,000 customers who interacted with brands in the airline and wireless industries to find out how much more customers would spend if they received better service. My Comment: This is a fascinating article with a focus on customer service delivered through social channels.

Customer Service 92

Customer Service Chatbots Wireless Airlines 92

Bob Hayes

NOVEMBER 2, 2015

In today's post, I will explore the extent to which this new method of measurement is predictive of different types of customer loyalty, including likelihood to recommend, likelihood to purchase more and likelihood to churn. What one word best describes your wireless service provider?") I received 460 completed survey response.

Wireless 40

Wireless Loyalty Measurement Customer relationships 40

Beyond Philosophy

AUGUST 10, 2016

A strong majority (74%) would switch providers if they could get the same level of wireless connectivity from an online provider (such as Google). Apple, Facebook or Google) provided comparable wireless connectivity. Positive emotions, like feeling valued, cared for, happy or pleased will foster customer retention and loyalty.

Self Service 60

Self Service Wireless Consumers Consulting 60

CSM Magazine

MAY 17, 2024

A business can offer promotional products to customers or other parties to expand brand awareness, bolster customer loyalty and increase sales. Since startups are often centered around innovation, tech gadgets such as wireless earbuds and wireless phone chargers may be a good fit.

Industry 52

Industry Apparel Automotive Wireless 52

CSM Magazine

AUGUST 1, 2017

Customer Services will be at the forefront when it comes to dealing with enquires from citizens, Subject Access Requests (SAR’s), engagement, loyalty and churn. When you’ve worked so hard to build customer satisfaction and loyalty, you don’t want to lose it. He has held various directorships with Cable & Wireless, Vodafone and O2.

Wireless 58

Wireless Customer Experience Policies Loyalty 58

Tricia Morris

SEPTEMBER 25, 2015

In a highly competitive telecommunications industry, nTelos Wireless is a regional provider striving to inspire customer growth and loyalty by better connecting with its customers and the communities it serves. As a wireless communications services provider, the phone is undeniably a major channel for nTelos customer care.

Self Service 40

Self Service Wireless Customer Service Telecommunications 40

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom.

Gamification 60

Gamification How To Wireless Loyalty Programs 60

Beyond Philosophy

APRIL 6, 2016

We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom.

Gamification 60

Gamification How To Wireless Loyalty Programs 60

Feedback

DECEMBER 7, 2016

While I researched many stores and products, I ended up going back to the one that took care of a problem when we bought a new wireless router a few years ago. To build customer loyalty and manage your company reputation you must listen to the feedback and reviews. My television purchase is the perfect example.

Customer Experience Management 100

Customer Experience Management Software Customer Experience Management 100

Eptica

AUGUST 5, 2016

Based on consumer research into how customer experience strengthens loyalty, it shows both individual company scores and how the wider economy is performing. Online only retailers, streaming video businesses and wireless service providers all beat their traditional competitors when it came to CX scores. Share this page on: Tweet.

Self Service 50

Self Service Wireless Social Media Contact Center 50

Beyond Philosophy

SEPTEMBER 29, 2015

Moreover, if you aren’t on a wireless router, they are burning your data (that you had budgeted for streaming important cat videos). At the risk of stating the obvious, forcing your message down a user’s throat is not the way to build brand loyalty. Have you paid a data overage lately? The two aren’t that different, after all.

Wireless 60

Wireless Advertising Retail Report 60

Forrester

SEPTEMBER 29, 2016

The report is based on Forrester's CX Index ™ methodology, which measures how well a brand's customer experience strengthens the loyalty of its customers. Only two industries' performance changed substantially: The wireless service provider industry rose, and the PC manufacturer industry fell.

Wireless 40

Wireless Customer Experience Industry Study 40

Forrester

JULY 18, 2016

The report is based on Forrester's CX Index ™ methodology, which measures how well a brand's customer experience strengthens the loyalty of its customers. It's time for one of Forrester's big annual events: The publication of this year's Customer Experience Index report for US brands. Five industry averages rose.

Wireless 40

Wireless Customer Experience Government Hotels 40