InMoment XI

AUGUST 16, 2024

This can be because of a lack of strategy, organizational resistance, poor change management, or any other number of reasons. Scaling often requires the introduction of more advanced digital tools to manage larger volumes of data, customers, or tasks. Research shows that 70% of digital deployments fail to meet their goals.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

Thematic

MARCH 20, 2025

By using Thematic’s AI and human expertise , Atlassian uncovered key customer pain points and improved its product roadmap​ Key takeaway: Companies that act on pain points fast gain a competitive edge—73% of consumers will switch to a competitor after multiple bad experiences.

Analytics 62

Analytics Social Media Banking Analysis 62

Customer Bliss

OCTOBER 24, 2017

Before joining GSA, Anahita led Data Analytics and Budget work at the Department of the Treasury with a mission to use real-time resource management data to improve managerial decision making. In her free time, Anahita enjoys practicing and teaching yoga and spending time with her family. Key Takeaways.

Government 85

Government Leadership Customer Experience Chief Customer Officer 85

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and insights at DoorDash and Cruise, two of the most successful YC companies. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research.

Roadmap 63

Roadmap Analysis Data Company 63

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Roadmap 52

Roadmap Measurement Data Net Promoter Score 52

Thematic

MARCH 22, 2022

Start with internal team testing, and when you’re happy, extend this to sample users from your target population. Have these users explore your UI, complete with a simulated backend, and then get feedback on the user experience. Is it intuitive, manageable, and user friendly?

Roadmap 62

Roadmap Analytics Feedback Analysis 62

Gainsight

SEPTEMBER 28, 2022

Implementing this approach requires a fresh approach to your product roadmap—because when you scale through retention and expansion, the primary goal is maximizing utility for existing customers so they’ll increase usage and be willing to spend more over time. Make space for quick wins to drive advocacy.

Roadmap 52

Roadmap Analytics Innovation Resources 52

GetFeedback

MAY 4, 2018

Rather than working off assumptions, talk to your support agents, your sales reps, and anyone else who has first-hand experience with customers. Get their take before you develop new features and plan the product roadmap. There are plenty of tried-and-true methods for managing feature requests. For starters, use their products.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research. Arianna: How did I get here?

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Lumoa

JANUARY 19, 2023

Future state mapping focuses on identifying the desired outcomes that an organization wishes to achieve as part of their customer experience strategy. It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

Retently

NOVEMBER 27, 2024

Retaining Loyalty : Even if you manage to attract customers, keeping them loyal is a whole different ball game. Today’s shoppers are spoiled for choice, and if their experience isn’t amazing, they won’t hesitate to jump to a competitor. It’s like a roadmap that shows where things are working – and where they’re not.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Lumoa

AUGUST 23, 2021

Stay agile to meet new needs In March and April of 2020, during the boggiest months of the pandemic, we saw companies being very agile in developing features and reprioritizing product and service roadmaps based on customer requests and feedback.

Customer Experience 221

Customer Experience Social Media Video Customers 221

Customer Bliss

NOVEMBER 15, 2018

Samantha enlisted the help of her user experience team to put together a comprehensive audit. They needed to gain a deeper understanding of what the experience was like for customers. Samantha says: Customer experience isn’t about just coming up with personas and the needs by persona; I wish I had known that sooner.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Gainsight

MAY 12, 2022

In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

Totango

FEBRUARY 12, 2025

The ZIRP days are no more companies across industries have been hit with increased churn, layoffs, consolidation of tech stacks, expense management, and an all-out push to be profitable and grow so theres a greater need to turn up the volume on CLG.

Brands 62

Brands Customer Success Roadmap Innovation 62

ECXO

APRIL 26, 2023

High levels of customer satisfaction, loyalty and advocacy are built on well-designed user experiences; products and services that customers want and need. Joint planning – the customer experience lead and the design lead work together to develop a strategic CX plan. This makes it easier to prove ROI.

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

Centercode

DECEMBER 19, 2022

By gathering valuable feedback and identifying and fixing issues early on, beta testing can help you improve the user experience and increase the chances of success for your product. Keep reading to learn more about the benefits of beta testing and how to conduct a successful beta test.

Roadmap 52

Roadmap Management User Experience Feedback 52

Thematic

FEBRUARY 19, 2025

XM Discover: Requires centralized management and structured training for every new team member, making it better suited for organizations with a dedicated analytics team. XM Discover: Requires a higher initial investment, plus ongoing costs for taxonomy management and technical resources.

How To 62

How To Self Service Analysis Analytics 62

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. It enables you to manage dissatisfied customers. Collecting feedback is the first step to successful customer experience management. Managing an overwhelming amount of feedback.

Feedback 195

Feedback How To Social Media B2C 195

SurveySparrow

MARCH 14, 2023

And one of the most crucial people in building SaaS products is a product manager. Without a highly-skilled product manager, the product will never gain the traction it aspires to. In this article, we look at 10 of the most essential product manager competencies required to build successful SaaS products.

Management 10

Management Roadmap Communication Resources 10

Gainsight

OCTOBER 25, 2021

If you’re a product leader or manager, you’re probably slammed with more feedback than you can handle. Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. Dive into user workflows.

Feedback 98

Feedback Roadmap User Experience Analysis 98

Clarivate

DECEMBER 12, 2023

Case in point: FoundationIP , the first SaaS-based IP management solution, purpose built to increase IP team efficiency by leveraging automation and best in class country rules. It provides a flexible foundation for hyper-efficient IP management, helping you keep pace with growing demands.

Innovation 59

Innovation Management Roadmap System 59

Thematic

MARCH 20, 2025

They need a structured way to understand their customers, anticipate needs, and improve the user experience, so they need a customer insights framework. A customer insights framework means turning customer feedback into actionable strategies that improve product experience, marketing, and customer service. Implement A/B testing.

Customer Insights 62

Customer Insights Net Promoter Score Analysis Effort Score 62

Feedbackly

JANUARY 11, 2024

helps our customers become CX heroes and get a sneak peek into our exciting product roadmap for the future: Excited to try it out yourself? If you have any questions, please feel free to contact your Customer Success Manager or message us on our website here. demo surveys here.

Feedback 105

Feedback Roadmap Survey Customer Centricity 105

ClearAction

APRIL 17, 2019

CEO’s Guide to Growth through Customer-Centered Management Lynn Hunsaker. In every company where customer experience is a hallmark of their success, the CEO is the ringleader of customer-centered management. Customer-centered management is straightforward business sense. Business Sense. True Definitions.

Management 69

Management Customer Experience Management ROI Financial 69

PeopleMetrics

FEBRUARY 26, 2018

Keep a finger on the pulse of your end-user experience. How can you empathetically listen to the end-users of your product if you do not have that live intelligence at your fingertips? End-user NPS feedback should be part and parcel with your software lifecycle management and product development process.

NPS 96

NPS Net Promoter Score Company Roadmap 96

ShepHyken

JULY 12, 2019

In fact, the applicability of AI and its subset, machine learning, is relevant across all facets of the business, including facility management. By integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience.

Customer Experience 113

Customer Experience How To Roadmap Analysis 113

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward.

Metrics 65

Metrics Net Promoter Score Management How To 65

ECXO

DECEMBER 26, 2023

The book is aimed at all smart managers who believe that every single conversation makes the difference to build a fruitful, long lasting business by: – Promoting and leveraging customer culture across all departments of their organization. messaging, social media, live chat, video chat, online reviews). Here is the link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

AWS Machine Learning

MAY 30, 2024

Vitech needed a fully managed and secure experience to host LLMs and eliminate the undifferentiated heavy lifting associated with hosting 3P models. Data chunking Chunking is the process of breaking down large text documents into smaller, more manageable segments (such as paragraphs or sections).

Chatbots 122

Chatbots Knowledge Base Innovation Interaction 122

Centercode

SEPTEMBER 29, 2020

They only see these programs as an insurance plan — a checkbox on top of other investments already made in critical areas like market research, quality, and user experience. Ideas for feature enhancements that drive innovation and your product roadmap. Cross-functional team alignment through concrete customer insights.

Insurance 84

Insurance User Experience Roadmap Trends 84

Kustomer

APRIL 28, 2022

They want to be met on their preferred platforms and they want to have easy experiences without unnecessary roadblocks. This is why it’s so important for leaders company wide to be on the same page when it comes to customer life cycle management. We’re going to be talking about mapping management. Start small.

Customer Journeys 81

Customer Journeys Management Roadmap Groups 81

Thematic

APRIL 1, 2025

A strong customer insights strategy clearly turns feedback into actions on your product roadmap. Keep in mind, effective personalization relies on good data management. By following the steps we discussed here, you’ll create a customer-centric culture where decisions are driven by data and empathy for the user experience.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

Gainsight

AUGUST 27, 2021

If you’re a product manager, you’re constantly being slammed by figures and opinions. We’ve picked out the best product management KPIs to track if you want to back decisions, focus priorities, secure buy-in, and prove product ROI. Why do product managers need to track performance KPIs? You don’t have to panic. The takeaway?

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

Gainsight

JUNE 15, 2020

As a Product Manager, you want to have an impact and make data-driven decisions as you plan your roadmap and determine priorities. You also want to get a sense of how end-users are adopting your product. Product Managers at Gainsight use Gainsight PX to understand these details for our various product lines and more.

Management 52

Management Roadmap Comparison Data 52

Centercode

APRIL 1, 2021

Investing in product analytics, quality testing, user experience, and market research are absolutely essential to building a good product. That takes a few critical steps: Get it out of Engineering and into the hands and true environments of targeted users. Capture feedback from those targeted users and turn it into insights.

Roadmap 59

Roadmap User Experience Feedback Marketing 59