Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Journey Managers. Why is it a journey manager , and not a director?

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

CloudCherry

OCTOBER 10, 2018

Webinar: Get a little more action out of your insights. Meet the Speakers: Bruce Temkin – Managing Partner, Temkin Group. Dawn is the Vice President of Marketing at CloudCherry, the Customer Experience Management Platform built from equal parts love and science. Dawn holds an MBA from the Harvard Business School.

CEM 150

CEM Analytics Survey Groups 150

CloudCherry

OCTOBER 10, 2018

Webinar: Get a little more action out of your insights. Meet the Speakers: Bruce Temkin – Managing Partner, Temkin Group. Dawn is the Vice President of Marketing at CloudCherry, the Customer Experience Management Platform built from equal parts love and science. Dawn holds an MBA from the Harvard Business School.

CEM 150

CEM Analytics Survey Groups 150

InMoment XI

OCTOBER 28, 2021

Marketing and Sales have to correctly position your products and services, and set proper expectations for how customers can use them and, more importantly, what benefit(s) they will derive. Let’s Take a Closer Look at Revenue Management/ Pricing. Every Team Owns Part of the Customer Experience.

CRM 370

CRM Airlines Government ROI 370

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Journey Managers. Why is it a journey manager , and not a director?

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. So many, in fact, that I didn’t have time to answer them all on the webinar itself. Journey Managers. Why is it a journey manager , and not a director?

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

NOVEMBER 30, 2020

Journey Management Advisory. Custom webinars. The post Cyber Monday Sale: 4 Offers To Make The Most Of 2021 appeared first on Bodine & Co. CX Roadmap Development. Personalized Coaching. Private Bootcamps. Service Design Accelerator Program.

Customer Journeys 35

Customer Journeys Sales Roadmap Consulting 35

QuestionPro Audience

AUGUST 28, 2017

If you missed our Part 2 Webinar – Customer Journey Mapping and Best Practices , we’ve got you covered. Watch the full presentation: Check it out on SlideShare: [Webinar Recap] – Customer Journey Mapping and Best Practices. Ask yourself: is it just after you close a sale? 3 months after a sale?

Customer Journeys 150

Customer Journeys Touchpoint Airlines Metrics 150

CloudCherry

SEPTEMBER 19, 2018

As businesses strive for that competitive edge, they turn to customer experience management or CEM to better understand the customer’s perspective and improve based on these insights. Increased sales. Customer experience management helps businesses achieve their goals, so it’s important to tie those goals into the analysis.

ROI 256

ROI Financial CEM Metrics 256

GetFeedback

AUGUST 10, 2018

According to Gleanster Research , only 25% of marketing leads are actually qualified enough to pass to sales, and 79% never become customers. For one, few businesses properly pre-qualify their leads, let alone nurture them, so by the time they reach sales, they’re far from ready to buy. Pre-sales surveys help you do just that.

Sales 150

Sales Survey How To eBook 150

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. An analytics tool enables you to find the pain points across all of your customer touchpoints, both pre- and post-sale. Think about it.

Analytics 195

Analytics Customer Experience Management Net Promoter Score 195

Kayako

SEPTEMBER 10, 2015

Ex-Googler and founder of UserChamp Morten Lundsby is joining us for a webinar on Thursday 17 September. Morten is an expert in user experience and user insights, and during the course of the webinar he will be showing us how valuable information can be gathered from customer conversations that can help teams other than just support.

Data 120

Data How To Feedback User Experience 120

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time. to really understand the customers that renew.

Sales 114

Sales Customer Success Strategy Industry 114

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Video 120

Video Social Media Marketing Resources 120

CloudCherry

SEPTEMBER 19, 2018

As businesses strive for that competitive edge, they turn to customer experience management or CEM to better understand the customer’s perspective and improve based on these insights. Increased sales. Customer experience management helps businesses achieve their goals, so it’s important to tie those goals into the analysis.

ROI 225

ROI Financial CEM Metrics 225

Integrity Solutions

MAY 12, 2020

With leaner sales organizations, your sales enablement strategy has to step up and be a valuable contributor to the organization. In many organizations, revenue has “fallen off a cliff,” as one sales leader put it, and companies are looking at where they can make cuts and recapture lost momentum.

Sales 121

Sales Strategy Tools Metrics 121

InMoment XI

OCTOBER 26, 2022

This council should aim to manage the activities of the tactical working teams that are striving to improve the customer experience as well as communicate expectations throughout the company and particularly to the customer-facing associates. And that engaged employees can increase an organization’s sales by up to 20%?

Retail 397

Retail Customer Centricity Government Chief Customer Officer 397

NICE inContact

NOVEMBER 11, 2019

But this generational diversity is also a challenge for contact center leaders as they seek the right performance management strategies to keep agents of all ages engaged and performing to their highest ability. The fact that a one-size-fits-all approach to performance management doesn’t cut it should not come as a surprise.

Tips 136

Tips Management Contact Center Course 136

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. What’s Next.

Chief Customer Officer 98

Chief Customer Officer B2B Leadership Customer Success 98

Vonage

MARCH 26, 2018

We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018. During the webinar, Furniss broke down four ways AI will impact customer service in 2018. Here’s what we learned.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

Customer Success 98

Customer Success Metrics Consulting Training 98

eglobalis

JANUARY 20, 2025

The Role of Relationship Management Strong interpersonal relationships are a cornerstone of successful B2B partnerships. Relationship management involves understanding customer pain points and actively working to resolve them before they escalate.

B2B 355

B2B Loyalty Loyalty Programs Innovation 355

ECXO

JUNE 20, 2023

McKinsey with NielsenIQ looked at five years of sales data from 2017 to mid-2022. Your management team needs to be the biggest advocates for the change to bring the team with them. For complex B2B solutions, sales cycles can take months. As Forrester pointed out, focussing on post-sale customer engagement is crucial.

B2B 367

B2B Brands Innovation Government 367

ChurnZero

JANUARY 22, 2021

“But I didn’t want a job in sales!”. If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. Apply a language framework to “get into” the sales conversations. If you missed the webinar, you can watch it on-demand. Q&A Recap.

Sales 98

Sales Net Promoter Score Chief Customer Officer Culture 98

Kayako

MARCH 9, 2017

Train customers through webinars. Hosting webinars or public speaking on behalf of your company is a great way to develop your career. Senior Technical Advocate, Kushal Sharma, has given webinars on Service Level Agreements (SLAs), which are a useful tool for achieving good customer service at Kayako.

Self Service 178

Self Service Customer Service Roadmap Customers 178

ECXO

JUNE 3, 2024

This can involve breaking down larger issues into smaller, manageable parts and tackling each one systematically. Build Resilience: Strengthen your capacity to cope with setbacks by practicing resilience-building activities, such as stress management techniques.

Gamification 332

Gamification Innovation Infographics Resources 332

ChurnZero

SEPTEMBER 14, 2021

When asked to sell to customers, Customer Success Managers (CSMs) are often scared of coming off as too pushy or getting a “no.” There’s a common (albeit misplaced) fear among CSMs that sales talk will tarnish their customer’s trust and set fire to the relationships they’ve worked so hard to build. . There’s no way around this one.

Sales 94

Sales Customer Success Customers Exercises 94

ECXO

JULY 22, 2024

Regular Webinars: Offering webinars and Q&A sessions to address common queries and provide deeper insights. Personalized Assistance: Offering dedicated customer success managers for personalized support. Revenue-driven strategies include: Upsells and Cross-Sells: Leveraging happy customers to drive additional sales.

B2B 207

B2B Customer Experience Self Service e-support 207

Lumoa

MARCH 6, 2023

Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar. Here is an easy step-by-step process that will help your organization streamline its customer insight process, basis the learnings of the webinar.

Analytics 195

Analytics How To Analysis Feedback 195

Lumoa

MARCH 6, 2023

Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar. Here is an easy step-by-step process that will help your organization streamline its customer insight process, basis the learnings of the webinar.

How To 195

How To Analysis Feedback Innovation 195

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? Car sales emails are a crucial part of that effective communication strategy. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 115

Sales Automotive Tips Advertising 115

InMoment XI

NOVEMBER 7, 2024

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? This is useful for organizations managing an expanding customer base as their business grows.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

ECXO

NOVEMBER 19, 2024

For example, Johan, the dairy farmer managing 500 cows, needs efficient solutions for his milking parlor. Encourage collaboration among employees from different departments, such as marketing, customer support, product development, and sales. Understand their pain points, motivations, and challenges.

Customer Experience 296

Customer Experience Social Media Customer Journeys Touchpoint 296