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Are you satisfied?  Yes, no or maybe?

Helen Dewdney

Would you get 49% of customers coming back from your marketing budget at a much greater cost than improving customer service and not fobbing people off?! Sectors such as tourism and transport have apparently seen the biggest improvement between autumn 2020 and spring 2021. No, of course not. Voting with their feet.

Tourism 76
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Strategic customer success: minimizing post-sale chaos with Tim Conder.

ChurnZero

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. In addition to your five customer needs, you also have key questions that help you develop a deep understanding of what your customer is trying to do, in a deeper way than your sales team has already discovered. Here’s the webinar in full.

Sales 52
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Customer Experience Influencers You Must Follow – Part 2

Customer Guru

He is a leading contributor to Tourism, Hospitality and Service Industries alike. Marketing and thought leadership programs. Mark is CEO & CMO of Loyalty360, an “Association of Customer Loyalty” He has vast experience in designing and administering loyalty/CRM programs, and data-driven marketing communication programs.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Her areas of expertise include market research, program management, marketing, instructional design, and training. Aimee is a Certified Customer Experience Professional (CCXP) and a graduate of the University of Notre Dame with a degree in marketing management. Annette Franz. Barry Dalton.

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Forgotten Facts & Fantasies of Customer Delight

C3Centricity

You’d by amazed in this day of simplified automation, that not all websites have this welcome programmed within their sales funnel! We are all excited by novelty, but it makes customer delight difficult to maintain if we don’t have our finger on the pulse of the market. And yes that’s shorter than a goldfish!

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How to create an impactful Twitter business profile

BirdEye

So, if you want to boost your online marketing efforts in an era where 75% of internet users turn to social media for insights on businesses and brands, you must consider the power of a Twitter business account. They focus on brand messaging, marketing campaigns, customer engagement, and sharing industry-related information.

How To 111
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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Her areas of expertise include market research, program management, marketing, instructional design, and training. Aimee is a Certified Customer Experience Professional (CCXP) and a graduate of the University of Notre Dame with a degree in marketing management. Annette Franz. Barry Dalton.