Alida

NOVEMBER 25, 2016

This raises the question: What is the ROI of customer intelligence and how do you measure it? ESPN , the leader in sports broadcasting, is another great example. Innovative companies use customer feedback to complement other measures of CX, including the Net Promoter Score , share of wallet and customer satisfaction surveys.

ROI 100

ROI Measurement Brands Net Promoter Score 100

AWS Machine Learning

APRIL 4, 2024

This is a guest post co-written with Tamir Rubinsky and Aviad Aranias from Nielsen Sports. Nielsen Sports shapes the world’s media and content as a global leader in audience insights, data, and analytics. His work transformed sports sponsorship media evaluation through innovative, AI-powered solutions.

Sports 99

Sports Video Analysis Multi-Channel 99

Experience Investigators by 360Connext

APRIL 24, 2017

If CX were an Olympic sport, it would be gymnastics. If you don’t know your P from your L, or how to get smart about measuring not just transactions but overall implications, then someone else better. It also takes a bunch of traits that are often not found in one person. Flexibility. Business Acumen.

Customer Experience 232

Customer Experience Sports Communication Consulting 232

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Gamification 69

Gamification Sports Multi-Channel CRM 69

Experience Investigators by 360Connext

JULY 6, 2021

But customer experience is a team sport, so great cross-functional teams also understand how important it is to communicate ongoing success and support the processes and systems required to deliver to the customer throughout their journey. Ideally, the CX Team will review critical CX measurements and insights on a regular basis.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

Totango

MAY 7, 2024

Proving measurable value to customers is the single most important factor driving retention and expansion. Net Promoter Score Net Promoter Score (NPS) measures customer satisfaction and is typically thought of as purely a CS metric. If you’re ready to drive measurable growth from your customer base, we’d love to talk to you.

Sports 103

Sports Sales Strategy Net Promoter Score 103

Beyond Philosophy

JANUARY 25, 2024

Justin shared how sports can teach us a lot about how to improve your Customer Experience. Moreover, Justin could make a go of it as a sports commentator if he was so inclined. Plus, even if you’re not familiar with Australian rules football, the sports metaphors work well. Analogies are a great way of communicating.

Sports 78

Sports Customer Experience Customer Centricity Conference 78

Kayako

MARCH 21, 2022

There are measurable steps companies can take to improve customer service. Check out our Ultimate Guide to Customer Service Metrics Cheat Sheet for how to measure customer support performance metrics today. . Sports affiliations are one example. Now for the good news! Collaboration is Key for Customer Service Success.

Customer Service 296

Customer Service Social Media Ecommerce Competitive Advantage 296

CX Accelerator

DECEMBER 31, 2018

Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email. Are there too many, are they too “strict”, and in what way is it measured/are they held accountable? Nate recently turned me onto OfficeVibe which can help you measure employee engagement.

Culture 244

Culture Contact Center Leadership Employee Engagement 244

Comm100

DECEMBER 10, 2024

Monthly Active Users (MAU) Unique players engaging monthly Measures the platforms overall popularity and market reach. Retention Rate % of players returning over a specific period Measures loyalty and the effectiveness of retention strategies. Its also a good way to inform players of the latest promotions and bonuses.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

Experience Investigators by 360Connext

APRIL 27, 2021

Look for ways to measure success against these changes. Customer experience is a long game and a team sport. The more speed bumps you remove, the better the journey will be for your customers. As you address these items, even if it’s with a quick email to another leader, document what you’re finding and what you’re fixing.

Customer Journeys 291

Customer Journeys Customer Experience Culture Sports 291

Experience Investigators by 360Connext

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. That’s a measurement that can help make your case, but it’s not necessarily the end-goal. But don’t just measure to measure!

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Happy or Not

OCTOBER 27, 2020

The Nordics’ fastest-growing sporting goods retailer XXL has rolled out HappyOrNot’s feedback collecting Smileys in 63 of its stores, in addition to measuring customer feedback across multiple online points .

Sports 69

Sports Retail Feedback Measurement 69

CloudCherry

JULY 5, 2019

I played the sport for 12 years and found that I love to coach just as much as I love to play. In sports, you never reach perfection. If you want to provide a great experience for your customer, it will be a team effort, and you’ll have to have a way to measure yourself.

Sports 150

Sports Effort Score Measurement Customer Experience 150

Lumoa

FEBRUARY 6, 2018

Another is silos – unless there’s perfect collaboration they lead to inconsistent or competing objectives, marketing, service and measurement. That few seem to understand that CX is a long term programme of transformation that cannot be measured in 12 week quarterly financials. What are CX program basics?

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

Optimove

MARCH 25, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: For marketers in iGaming and sports betting, engaging and retaining players is a constant challenge. Data-Driven Impact Measurement Advanced analytics and AI help operators track the true impact of gamification on engagement and revenue.

Gamification 52

Gamification Multi-Channel How To Sports 52

Optimove

JANUARY 22, 2021

This time, we got the weekly news update, new CRM hack on measuring the right KPI and a deep analysis on JD Sports. CRM HACK: Measuring the Right KPI. 7 CRM COMMANDMENTS: JD Sports. The post Watch: CRM Hack on Measuring the Right KPI, B2CRM Weekly News Update, and a CRM Analysis on JD Sports appeared first on Optimove.

Sports 52

Sports CRM Analysis Measurement 52

Optimove

JANUARY 22, 2021

This time, we got the weekly news update, new CRM hack on measuring the right KPI and a deep analysis on JD Sports. CRM HACK: Measuring the Right KPI. 7 CRM COMMANDMENTS: JD Sports. The post Watch: CRM Hack on Measuring the Right KPI, B2CRM Weekly News Update, and a CRM Analysis on JD Sports appeared first on Optimove.

Sports 52

Sports CRM Analysis Measurement 52

C3Centricity

APRIL 3, 2019

She’s been buying our brand for over two years because it satisfies her children’s hunger when they get in from playing sports. Whilst ROI is not the best measure of marketing’s impact (see this Forbes article for more on that), you still need to answer the question. HOW MUCH ARE OUR CUSTOMERS WORTH TO US?

Marketing 277

Marketing How To Advertising Brands 277

Thematic

FEBRUARY 9, 2025

Take note that while NPS ( Net Promoter Score ) measures how likely customers are to recommend a brand, sentiment analysis helps explain why. If Dick’s Sporting Goods can identify those with real problems in the returns process, they can make sure customer service prioritizes them. Tracking customer sentiment can measure this.

NPS 62

NPS Analysis Sports Net Promoter Score 62

Optimove

DECEMBER 9, 2024

With the rise of AI-orchestrated gamification, iGaming and sports betting operators are now equipped to deliver hyper-personalized, dynamic experiences. Measurable Impact: Analyze gamification’s influence on retention, loyalty, and revenue KPIs. Why is gamification important for iGaming and sports betting operators?

Gamification 52

Gamification Engagement Sports CRM 52

Beyond Philosophy

NOVEMBER 7, 2016

They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Dunkin’ Donuts, Honda, and McDonald’s are all gigantic brands with huge reputations. However, each of them has something else in common. Dunkin’ Donuts gives DD Perks® rewards program members coffee for $.87

Sports 167

Sports Effort Score Rewards Programs Transportation 167

Heart of the Customer

DECEMBER 18, 2018

There’s a national sports bar which saw its CX scores continually improving. […]. The post Survivor Bias is a Big CX Measurement Risk appeared first on Heart of the Customer. Applied to CX, it’s when you focus only on existing customers and ignore those who have left. Let’s look at an example.

Measurement 68

Measurement Sports Customer Journeys Examples 68

AWS Machine Learning

NOVEMBER 3, 2023

Although high shooting speed excites soccer fans, it has not been measured regularly in the Bundesliga until now. An accurate timestamp measurement helps us figure out how fast the shot was right from the start. We measure shot speed for shots that end up as goals, those that hit the post, or get saved.

Sports 128

Sports Measurement Metrics Telecommunications 128

CSM Magazine

JULY 20, 2021

Technology advancements in sports have dramatically increased the quality of our favorite contests. Many technological advancements in sports, such as heart rate monitors, complex analytics, and safety equipment, have enabled athletes to achieve at levels previously inconceivable and unimaginable. Improved Performance Monitoring.

Sports 52

Sports Training Social Media Exercises 52

SurveySparrow

APRIL 17, 2023

Sports team registration forms are crucial to organizing any sports event or tournament. However, creating a catchy template for sports registration forms can be daunting. However, creating a catchy template for sports registration forms can be daunting. Consent to use their photo/video.

Sports 52

Sports Tips Social Media Healthcare 52

CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. The dynamic world of sports betting Sports betting offers a distinct blend of excitement, connecting fans more deeply with their favorite sports.

Entertainment 52

Entertainment Sports Online Experience Video 52

ijgolding

NOVEMBER 1, 2016

For example, I believe that whilst most organisations are now capturing and measuring Voice of the Customer in some way, the vast majority are measuring it incorrectly or badly. They are not very good at measuring what they do from the customer perspective. Order also includes BT Sport at no additional cost.

Examples 120

Examples Customer Experience Sports Airlines 120

AWS Machine Learning

APRIL 1, 2025

The system measures the total runtime, providing transparency about the processing duration. In his spare time, he enjoys playing sports, binge-watching TV shows, and playing Tabla. It then streams the execution of this graph, which includes the RAG and critique/revise steps.

Knowledge Base 110

Knowledge Base Healthcare Guidelines System 110

CSM Magazine

FEBRUARY 13, 2024

In the rapidly evolving world of online gambling, Mostbet stands out as a premier sports betting app, offering an extensive array of betting options to enthusiasts around the globe. With its commitment to delivering a seamless and immersive betting journey, Mostbet is redefining what it means to engage with sports betting in the digital age.

Sports 52

Sports User Experience Innovation Banking 52

ijgolding

SEPTEMBER 26, 2016

An organisation that does not empower its people to ‘think’, is very unlikely to be one that wants to listen to what its people (it’s employees) have to say – to gauge, measure and understand how their people feel about the direction the organisation is going in. Acting on what they say demonstrates how much it is valued.

Sports 120

Sports Measurement Customer Experience Retail 120

Maru Group

MARCH 16, 2021

But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. Other sports are faring far worse.

Sports 52

Sports Innovation Social Media Culture 52

NICE inContact

FEBRUARY 6, 2019

It is never a silo-ed operation, it is a team sport. ICMI has a 5 stage maturity model where they define companies as Customer negligent, Customer chaotic, Customer aware, Customer centric or Customer champion based on people, process, technology and metrics they measure. Set a goal, measure, iterate and improve.

Net Promoter Score 137

Net Promoter Score Contact Center Average Handle Time Effort Score 137

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 196

Net Promoter Score NPS Automotive Customer Satisfaction 196

2020 Research

FEBRUARY 9, 2022

Measuring the True Fan Experience. And this year we are excited to announce our latest collaboration with IVP Research Labs , Shimmer , and Ipsos to measure real-time viewer responses to Super Bowl LVI. We will be engaging 20 Rams and 20 Bengal fans in an ideal viewing environment, a sports bar. Spaces are limited.

Measurement 52

Measurement Sports Advertising Groups 52

Optimove

JUNE 1, 2020

Champion sports betting operators know that every game counts, and your CRM strategies should already be put in place to kick off a successful season. For example, one sports betting brand scheduled a campaign for five days after the first deposit was made by players. Great opportunities come to those who are ready to win.

Sports 98

Sports CRM Groups Loyalty 98

Optimove

OCTOBER 19, 2020

During the COVID-19 pandemic, as the world got shutdown and numerous sporting events were either canceled or postponed, the need to get players trying out new games become a lifeline for many operators. Cross-selling is one of the hottest marketing topics today, especially in the gaming industry. Why do we want to cross-sell?

CRM 98

CRM Sports Ecommerce Video 98