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Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

eglobalis

But imagine transforming each client engagement into an indispensable experience that not only meets but anticipates and exceeds client expectations. Break down departmental silos by implementing shared project dashboards or holding regular cross-functional meetings to discuss key client accounts.

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AI in the Workplace: Transforming Customer and Employee Experience

eglobalis

AI in the workplace offers new methods to understand and meet employee needs, playing an increasingly critical role in this area. Well-trained employees can better understand and meet customer needs, providing personalized and informed interactions that enhance the overall customer experience.

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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

This commitment to personalized, relationship-driven support not only meets clients’ immediate needs but also builds trust and positions IBM as a strategic partner, elevating the overall client experience. By remaining agile, businesses can stay relevant and consistently meet the changing expectations of their clients.

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?? Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ??

ECXO

09(13) Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! ✨ Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! Dear ECXO and Global CX Community, Every day is a chance to embrace and enhance the customer experience and the lifes of your employees.

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The New Digital Landscape for Next-Gen CX

See how to meet your customers where they're at with a digital-first strategy. Co-branded Infographic with Nice: Your Guide to Next-Gen CX Connections. Download today to find stats on customers moving from first gen to next gen digital.

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The Critical Nature of Customer Experience in Medical Devices: Why Near Perfection is the Only Option

ECXO

Every product must meet these exacting standards to be released to the public, ensuring that customers are receiving devices that won’t compromise their health. This feedback loop enables them to address potential issues before they escalate, ensuring that the product continuously meets the needs of its users while maintaining safety.

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The Power of CX Experimentation: Turning Insights into Actionable Success

eglobalis

By experimenting with different configurations and user interfaces, Siemens ensures its products are intuitive and meet customer expectations, resulting in higher adoption rates. By testing various customer service approaches and product features, GE continually improves its offerings to better meet customer demands and enhance satisfaction.

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Sales & Marketing Alignment: How to Synergize for Success

Speaker: Carlos Hidalgo, Co-Founder & CEO of Digital Exhaust, Author, International Keynote & TEDx Speaker

This lack of alignment tremendously impacts the ability to meet business goals, and is a limiting factor for building and maintaining customer relationships. In this exclusive webinar, Carlos Hidalgo, CEO of Digital Exhaust and B2B expert, will show you how to solve your company's alignment troubles to meet organizational growth objectives!

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Maximizing Productivity in the Contact Center

In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

This report details three ways you can more effectively capture insights on who is visiting your stores and why, as well as if you are meeting their needs and delivering an exceptional customer experience. Now the question is: how to get CX right? Download the report to learn more!

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How to Maximize Customer Satisfaction Through Digital Channels

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

Every day customers contact customer support and every day customer support agents help to meet their requests. But how are your customers reaching out? What steps occur before they are connected with an agent? And are your customers utilizing AI? Whether they are reaching out via chat, social media, or phone the end goal is always the same.

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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

As customers and stakeholders expect agility and innovation, how can you meet these expectations efficiently without stumbling into complexity? Integrate modular tools to meet your unique needs. The era of all-in-one platforms is over. Now, retail success depends on integrating a blend of diverse technologies to thrive.

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How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

How can sales organizations meet the buyer along the journey at the perfect time? With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Download this eBook to find out!

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The New GTM Playbook: 18 Ways to Future-Proof Your Sales Team

More meetings. Longer sales cycles. Increasingly discerning buyers. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer.

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100 Pipeline Plays: The Modern Sales Playbook

Meet your modern sales playbook - See how high-performing sales and marketing teams increase pipeline year-over-year. For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.