Kayako
MAY 13, 2022
As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Simply put, customer satisfaction measures whether your products and service meet or exceed your buyers’ expectations. Let’s look at the elements of a self-service portal.
ECXO
NOVEMBER 26, 2024
Unicorns Dependency in CX – Here Is How You Avoid This “Trap” If you’re plugged into the business world, you’ve likely heard the term “unicorn” tossed around in meetings, LinkedIn posts, or business articles. They can juggle multiple high-priority tasks, handle difficult customers, and meet tight deadlines without breaking a sweat.
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InMoment XI
DECEMBER 6, 2024
Providers can adjust team sizes and resources to meet your needs. Scalability Choose a provider capable of scaling resources to meet your businesss evolving customer experience needs. What Is a Self-Service Customer Experience Solution? Of course, there is a gray area between the two categories.
ECXO
MARCH 11, 2025
Customer expectations are changing Todays B2B customers expect seamless interactions, self-service options, and personalized service just like in B2C. Action Point: Include CX discussions in leadership meetings and track CX progress in business strategy updates.
Advertiser: ZoomInfo
In a recent survey with Demand Gen Report, we found 59% of experienced practitioners (those with ABM programs more than a year old) indicated their ABM programs are meeting or greatly exceeding their expectations, while only 45% of novices (those with ABM programs less than one year old) could say the same.
InMoment XI
OCTOBER 31, 2024
As a result, it’s important to deliver a positive call center experience that meets customer expectations. Consider including self-service options like chatbots for customers who don’t want to spend time with an agent. Service Level Rate This KPI measures the percentage of calls answered within a specified timeframe.
Gainsight
DECEMBER 18, 2024
For every business today, the question isn’t merely about providing answers; its about creating an empowering self-service experience that propels customers toward achieving their goalswithout leaning on your team at every turn. Learn More Explore more resources on how to enhance your self-service strategy with Gainsight.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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