Kayako

FEBRUARY 4, 2016

But customer satisfaction scores and net promoter scores just don’t show you the exact reasons why customers choose to leave. Sign up for the webinar. Next week, we’re hosting a webinar with Customer Thermometer to help you reduce customer churn. But how would you uncover that? About Customer Thermometer.

Net Promoter Score 120

Net Promoter Score How To Effort Score Sales 120

Amity

JULY 4, 2017

This post is a collaboration with our partner Wootric , the Net Promoter Score platform for boosting customer happiness. It is possible to analyze Net Promoter Score data in spreadsheets but most SaaS companies find that cumbersome. Analyze the results of your NPS program quickly. Take action.

Net Promoter Score 66

Net Promoter Score Effort Score NPS How To 66

InMoment XI

NOVEMBER 26, 2024

Almost 90% of customer experience professionals who use customer journey mapping report improved performance in customer experience KPIs such as higher customer satisfaction, lower customer churn, and improved Net Promoter Score. Improving the entire customer experience can be difficult when only focusing on one stage or aspect.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

InMoment XI

OCTOBER 10, 2023

While these emotions are abstract, metrics like the Customer Satisfaction Score (CSAT ) or Net Promoter Score (NPS) can quantify them, giving businesses a clearer picture of their customers’ sentiments. To learn more about Customer Effort Scores, click here. Furthermore, these metrics act as a compass.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

InMoment XI

OCTOBER 23, 2024

Offer regular digital literacy classes or webinars to help customers become familiar with banking apps, online transactions, and cybersecurity practices. A high NPS score indicates strong customer satisfaction and brand advocacy. Provide digital literacy resources to educate customers.

Banking 195

Banking Customer Experience Effort Score Financial 195

NICE inContact

AUGUST 16, 2019

Explore more in our webinar replay , where our experts unpack the report’s key discoveries. And for even more key learnings, leverage our webinar replay. You’ll hear all about the only study that measures real-world consumer experiences by channel, deep-diving into satisfaction, loyalty and advocacy, including Net Promoter Score®.

Contact Center 168

Contact Center Consumers Net Promoter Score Self Service 168

GetFeedback

JULY 19, 2019

Once you have a baseline of your Customer Satisfaction Score (CSAT), Net Promoter Score (NPS) or customer sentiment or the like, you will have a way to gauge if you’re doing better or worse for customers. Net Promoter Score (NPS). Check out the full webinar recording here.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

AskNicely

MARCH 8, 2018

Join us for a special webinar. On March 14th at 11am PST / 2pm EST , we’re co-hosting a new webinar with TMC affectionately titled, “NPS Everywhere: The Competitive Advantage of a Customer-Obsessed Culture.” In this webinar, you’ll learn: NPS foundations and how it can affect every business segment. We want to show you how.

Net Promoter Score 150

Net Promoter Score Competitive Advantage NPS B2B 150

SurveySparrow

DECEMBER 25, 2023

It is common knowledge that Net Promoter Score can propel a business to new heights. Transactional Net Promoter Score (TNPS) is a customer satisfaction metric that focuses on evaluating and understanding customer loyalty and satisfaction based on specific transactions or interactions with a company.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Survey 52

ClientSuccess

MAY 17, 2022

Whether you are brand new to the customer success scene or have been a customer success professional for years, one metric of success has been on your radar since day one: Net Promoter Score. Recap: what is a Net Promoter Score? Webinar: Designing a Proof of Concept Strategy That Converts.

Net Promoter Score 52

Net Promoter Score NPS Customer Success Effort Score 52

AskNicely

AUGUST 17, 2018

Enter the Net Promoter Score (NPS) survey. It is calculated by looking at the percentage of customers that are ‘promoters’ (9 or 10 rating) minus the percent of customers that are ‘detractors’ (0 to 6 rating). Obsession expressed through actioning customer feedback. Need more information on NPS?

Competitive Advantage 150

Competitive Advantage Feedback Net Promoter Score NPS 150

AskNicely

MAY 17, 2017

A real time Net Promoter Score (NPS) survey is the best approach (the world’s best brands like Amazon, AirBnB and Zappos use this). The key is to ask them in the right way – learn more on our next webinar. The post Growth Hacks from the 18th Century appeared first on Net Promoter Score from AskNicely.

Net Promoter Score 150

Net Promoter Score Airlines Case Study Hotels 150

SurveySparrow

JANUARY 31, 2024

But what if there are alternatives to net promoter score? Net Promoter Score (NPS) is like a report card for your business. And what is a good NPS score ? Customer Effort Score (CES) This is a customer satisfaction hack, I must say. For instance, during promotions or events.

Net Promoter Score 52

Net Promoter Score Effort Score NPS Metrics 52

NICE inContact

SEPTEMBER 30, 2019

In our webinar, Boost Contact Center KPIs with Advanced Chat for CXone , you’ll can learn key findings as well as how chat has helped ECSI — customized digital solutions for higher education—transform its contact center , improve its KPIs (key performance indicators) and exceed customer expectations.

Abandon Rate 136

Abandon Rate Net Promoter Score Contact Center Effort Score 136

NICE inContact

AUGUST 16, 2019

Explore more in our webinar replay , where our experts unpack the report’s key discoveries. And for even more key learnings, leverage our webinar replay. You’ll hear all about the only study that measures real-world consumer experiences by channel, deep-diving into satisfaction, loyalty and advocacy, including Net Promoter Score®.

Contact Center 136

Contact Center Consumers Net Promoter Score Self Service 136

ClientSuccess

MAY 24, 2022

You can learn more about NPS with these additional resources from ClientSuccess : Webinar: Using Your NPS Campaign to Power Your Business. The post What Qualifies As a GOOD Net Promoter Score (NPS)? eBook: Ultimate Guide to Customer Success Metrics. Toolkit: Customer Journey Toolkit. appeared first on ClientSuccess.

Net Promoter Score 52

Net Promoter Score NPS Effort Score eBook 52

Retently

OCTOBER 16, 2024

This is particularly useful for tracking Net Promoter Score (NPS) , as it allows you to capture a precise measure of customer loyalty at a glance. Post-Event Feedback (Conferences, Webinars, Workshops) After hosting events like webinars or conferences, follow-up emails are commonly sent to attendees.

Feedback 134

Feedback Survey Effort Score Customer Satisfaction 134

InMoment XI

JUNE 22, 2022

James, how was the webinar with DocuSign?” When you send out a net promoter score (NPS) survey email, you’re basically asking an established customer to take time out of their day to reveal their feelings about your brand despite there being no immediate reward in it for them. How’s that Zoma mattress working out?”.

Survey 195

Survey Net Promoter Score How To Effort Score 195

AskNicely

OCTOBER 10, 2017

One of the many great things about Net Promoter Score (NPS) is that it takes next to no time to get started. You don’t have to integrate them with your marketing automation platform, your helpdesk software or your CRM, but they’re undeniably more useful if you do (more on that in our Advanced NPS webinar ). Sounds great!

NPS 150

NPS Net Promoter Score Survey Ecommerce 150

ChurnZero

DECEMBER 9, 2021

Is your Customer Success team getting the most out of your Net Promoter Score® (NPS) responses? Bryan Neale from Blind Zebra Consulting joined us for a webinar to teach Customer Success leaders how to coach their teams to handle NPS conversations following a four-step call framework. Q&A Recap. What is Customer Value?

Net Promoter Score 52

Net Promoter Score NPS Survey Customer Success 52

NICE inContact

SEPTEMBER 19, 2017

Are you measuring Customer Effort Score? First introduced in 2010, Customer Effort Score (CES) is a fairly new contact center metric. Together with the “tried, trusted and true” Net Promoter Score (NPS) and Customer Satisfaction (CSAT) it helps you to measure just how happy your customers really are.

Net Promoter Score 149

Net Promoter Score Effort Score Contact Center Omni-Channel 149

CloudCherry

FEBRUARY 11, 2019

This was a short webinar that went on for about 45 minutes and the majority of the issues presented by the speakers and the questions raised by the host revolved around ‘Member experience challenges’ and how to create solutions for the current year- 2019. .” Follow The Link to Watch The Complete Webinar.

Customer Journeys 150

Customer Journeys Net Promoter Score NPS Survey 150

InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. Setting Up Your CX Program for Success Whether you are a small startup or a large corporation, defining the right size for your CX program is the first step towards success.

How To 195

How To ROI Net Promoter Score Measurement 195

Heart of the Customer

DECEMBER 18, 2014

BT took the CES one step further, creating the “Net Easy Score.” ” Similar to the Net Promoter Score, they use the top 2 scores (on a 7-point scale) to represent easy, the bottom 3 as difficult, and subtract the difficult from the easy.

Effort Score 138

Effort Score Customer Journeys Net Promoter Score Measurement 138

NICE inContact

FEBRUARY 6, 2019

While there are metrics around efficiencies like average handle time, call resolution rates and the likes, a CX obsessed company really looks at the end customer metrics like customer effort, Customer Satisfaction (CSAT), Net Promoter Score (NPS) and even larger business metrics like Customer Lifetime Value (CLTV).

Net Promoter Score 137

Net Promoter Score Contact Center Average Handle Time Effort Score 137

Kayako

JULY 27, 2017

Customer satisfaction score (CSAT). Net Promoter Score (NPS). Do you get an increase in volume when a webinar is broadcast? Net Promoter Score (NPS). These are five of the best metrics to convey the value your support team adds to your company’s ecosystem: Conversation volume/volume per rep.

Metrics 200

Metrics Company Net Promoter Score NPS 200

AskNicely

JULY 24, 2017

NPS (Net Promoter Score) is one of the simplest ways of measuring feedback. For more on how recruiters can use NPS to improve the candidate experience, check out our upcoming webinar. The post Using NPS to build a better candidate experience appeared first on Net Promoter Score from AskNicely.

NPS 150

NPS Net Promoter Score Survey Feedback 150

Beyond Philosophy

JANUARY 2, 2019

Maersk, a global shipping company, improved their Net Promoter Score +40 points in 30 months, which also lead to a 10% increase in shipping volumes. Glenn Laverty, president and CEO of RICOH Canada worked with our global Customer Experience consultancy and improved his Net Promoter Score 34 points in 30 months.

Net Promoter Score 156

Net Promoter Score Customer Experience Effort Score Hospitality 156

Beyond Philosophy

JUNE 27, 2019

We discussed this in detail when I hosted the first in a series of webinars for Freshworks, How Consumer Emotions Impact Customer Loyalty. Our research shows that there are clusters of emotions that directly impact a company’s Net Promoter Score and other value metrics.

Net Promoter Score 138

Net Promoter Score Hospitality Airlines Loyalty 138

ChurnZero

FEBRUARY 21, 2025

Donna asked in her recent ChurnZero webinar. You can also watch her webinar in full at the end. Watch the webinar in full here. Should you be charging for customer success? CS strategist and leader Donna Weber says you should. Why not take customer-facing services as seriously as our products? appeared first on ChurnZero.

Customer Success 52

Customer Success Net Promoter Score How To Competitive Advantage 52

NobelBiz

NOVEMBER 13, 2023

Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. Don’t miss out on this exclusive discussion—it’s a webinar like no other, with surprises in store! How to measure Your Contact Center’s NPS?

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

Feedbackly

JUNE 25, 2024

The webinar replay is now available! The latest Future CX Outlook research shows that the Net Promoter Score (NPS) remains the most used Customer Experience KPI. Learn how measuring NPS alongside customer emotion data can elevate your CX insights to the next level.

NPS 52

NPS Net Promoter Score Measurement Customer Satisfaction 52

NICE inContact

OCTOBER 30, 2019

Award winners will show the steps taken to improve their customer experience resulting in improvements in first call resolution, service level, or Net Promoter Score (NPS). Best Customer Experience This category acknowledges the customers who own the decisive moment in customer interaction. Submit Application.

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

Genroe

OCTOBER 17, 2023

The question is, apart from a simple chart of scores, what else should be included in your best practice Net Promoter reporting pack? In this webinar, we’ll discuss The post The 9 Elements Your NPS® Report Must Have [On-Demand Webinar] appeared first on Genroe | Customer Experience | Net Promoter Score.

Net Promoter Score 52

Net Promoter Score NPS Report Analysis 52

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Webinars of 2018. This webinar covers who needs to be involved, what you need to accomplish in every meeting, and much more. Click here for the on-demand webinar.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

InMoment XI

OCTOBER 8, 2024

You can use metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) to monitor specific aspects of your customer experience and identify areas of improvement. By supporting financial education, you show your customers that you care about their long-term financial well-being.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

AskNicely

DECEMBER 6, 2018

One of the best ways to engage with your happiest customers is to invite them to refer a friend or colleague (especially if they’ve just filled in a Net Promoter Score survey saying they’d happily do exactly that!). This is the process we’re going to build: .

Net Promoter Score 150

Net Promoter Score CRM Course System 150