Vonage

OCTOBER 22, 2015

Wireless and mobile. With an increasing number of devices able to connect to other devices or people independently, companies can monitor how customers are using their products, identify when they’re not using certain features and ‘proactively educate’ them. Social media.

Technology 120

Technology Customer Service Gamification Wireless 120

ShepHyken

NOVEMBER 5, 2018

That is what will turn a good customer experience into a great customer experience. It Might Be Your Secret Customer Score by Khadeeja Safdar. WSJ) Retailers, wireless carriers and others crunch data to determine what shoppers are worth for the long term—and how well to treat them. On Hold for 45 Minutes?

Customer Service 86

Customer Service Airlines Wireless Retail 86

Customers That Stick

MAY 13, 2015

The announcement will come as welcome news to many Comcast customers. In the last few years, Comcast has become the poster child for terrible customer service provided by a faceless corporation with captive customers. How long before someone figures out a wireless or other technology that makes cable the old tech?

Customer Service 60

Customer Service Poor Customer Service Wireless Competitive Advantage 60

SaleMove

OCTOBER 31, 2018

“Over 50% of customers we’ve surveyed are restless, skilled at shifting spend and intolerant of poor [customer-service] experiences,” said Forrester CMO Victor Milligan on a recent company podcast.

Customer Service 40

Customer Service Wireless Poor Customer Service Study 40

SaleMove

OCTOBER 31, 2018

“Over 50% of customers we’ve surveyed are restless, skilled at shifting spend and intolerant of poor [customer-service] experiences,” said Forrester CMO Victor Milligan on a recent company podcast.

Customer Service 40

Customer Service Wireless Poor Customer Service Study 40

SaleMove

OCTOBER 31, 2018

“Over 50% of customers we’ve surveyed are restless, skilled at shifting spend and intolerant of poor [customer-service] experiences,” said Forrester CMO Victor Milligan on a recent company podcast.

Customer Service 40

Customer Service Wireless Poor Customer Service Study 40

SurveySensum

SEPTEMBER 25, 2024

Did you know that in 2024, 88% of customers think customer service is more important than ever? US companies lose an astounding $75 billion annually due to poor customer service. It’s not a small figure, and it paints a picture of just how much customer service is valued regarding business outcomes.

Customer Centricity 52

Customer Centricity Company Customer Service Airlines 52