C3Centricity

JUNE 8, 2020

During my presentation, I shared many ideas; here are a few of the points I covered: #1. From ROI / ROR to ROE. There has been a lot of discussion in the past few years about the need to move from a return on investment to a return on relationships. #CustomerFirst #CustomerCentricity #Future #Trends Click To Tweet.

Hospitality 307

Hospitality Customer Centricity Hotels How To 307

Win the Customer

DECEMBER 21, 2024

Customized content: Present customers with content that is relevant to their interests and needs, such as personalized articles, blog posts, and videos. Conducting thorough cost-benefit analyses: Evaluate the potential return on investment (ROI) of each AI initiative.

Social Media 59

Social Media Roadmap Return on Investment Chatbots 59

Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Zeisler Consulting

AUGUST 17, 2021

Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI?

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

C3Centricity

MAY 20, 2019

From ROI / ROR to ROE. There has been a lot of talk recently on moving from a return on investment to a return on relationships. These are just six of the many ideas I shared during a presentation I gave to the faculty of a world- renowned hospitality school.

Industry 266

Industry Strategy Hospitality Hotels 266

Beyond Philosophy

JANUARY 5, 2024

Here, we present seven potent ways to turn the tide. In today’s episode, we delve into the art of habit transformation, uncovering seven strategic pathways to overhaul routines and maximize returns on investments. Picture this: Your customers, like individuals, operate on habitual inclinations.

ROI 88

ROI Return on Investment System Strategy 88

InMoment XI

FEBRUARY 23, 2024

Disadvantages of Market Segmentation While market segmentation offers numerous benefits, it also presents certain disadvantages and common pitfalls. Choose the ones most likely to engage with your product and that will lead to a positive return on investment (ROI).

Marketing 195

Marketing Customer Experience Return on Investment Analysis 195

Lumoa

SEPTEMBER 8, 2021

” Yes, multiple-choice and Likert scale questions are easier to turn into fancy graphs for presentations, but they don’t allow the customer to express their genuine feedback. Illustrating the return on investment (ROI) of your CX program is no different than showing the value of any other program in your business.

Customer Experience Management 195

Customer Experience Management CEM Customer Experience Management 195

Strativity

OCTOBER 16, 2017

Much of the customer experience ROI research and methodologies developed thus far only focus on the statistical relationship between customer experience and financial benefits. Sample CX ROI Discounted Cash Flow Chart. Sample ROI Roll Up. Furthermore, it can tie improvements in the customer journey to financial value drivers.

Return on Investment 45

Return on Investment Customer Journeys ROI Customer Experience 45

Beyond Philosophy

FEBRUARY 10, 2020

However, business is also all about return on investment (ROI). When a company invests $1, they want to make at least $2 back for their trouble. Therefore, if you dedicated a resource to fostering growth, you expect that you will get the results you invested in it to get it. .

Meeting 172

Meeting Hospitality Return on Investment Telecommunications 172

Beyond Philosophy

MARCH 19, 2020

One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience.

Trends 191

Trends Net Promoter Score Effort Score ROI 191

Beyond Philosophy

NOVEMBER 14, 2020

What happens when you get three Customer Experience Pioneers together to discuss the past, present, and future of Customer Experience? In addition to tying your efforts directly to return on investment (ROI), I advise champions of Customer Experience to determine the lifetime value of customers they serve.

Customer Experience 148

Customer Experience Return on Investment ROI Consulting 148

Strativity

OCTOBER 16, 2017

Much of the customer experience ROI research and methodologies developed thus far only focus on the statistical relationship between customer experience and financial benefits. Sample CX ROI Discounted Cash Flow Chart. Sample ROI Roll Up. Furthermore, it can tie improvements in the customer journey to financial value drivers.

Return on Investment 40

Return on Investment Customer Journeys ROI Customer Experience 40

Strativity

MARCH 17, 2020

Over the last three years in CX Network’s Global State of CX Report, hundreds of CX practitioners have signaled that calculating return on investment (ROI) in customer experience is no easy task. Utilize these insights on ROI in customer experience to prove value and unlock budget.

ROI 52

ROI Report Customer Experience Return on Investment 52

Comm100

FEBRUARY 20, 2018

What decision makers really want to know is: Is investing in a Chatbot worth it, and how much money can Chatbots actually save? This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Why Chatbots?

Chatbots 180

Chatbots Self Service ROI Contact Center 180

Thematic

JUNE 17, 2024

Measuring the ROI of your Voice of the Customer (VOC) program can be a challenge for many businesses. By focusing on VoC ROI, businesses can make data-driven decisions that enhance customer experience and drive business performance. In fact, research has shown that addressing complaints effectively can drive significant ROI.

ROI 62

ROI Net Promoter Score Return on Investment Analysis 62

Uniphore

NOVEMBER 23, 2021

Subject matter experts Jafar Syed of Uniphore and Saurabh Rai of Tech Mahindra have teamed up to present a podcast that explores how conversational automation generates return on investment (ROI) by promoting innovation, boosting agent productivity, and increasing customer satisfaction.

Average Handle Time 130

Average Handle Time Return on Investment e-support ROI 130

Calabrio

APRIL 11, 2025

With the best approach to training, the return on investment can be significant, to say the least. Measuring Training Effectiveness & Ensuring Continuous Improvement Investing time and resources into training is only worthwhile if it yields results.

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

Beyond Philosophy

MARCH 7, 2024

Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. We also addressed customer communications regarding wait times and overhauled how they handled their retail staff’s presentation. The customers wanted a relatable mobile company brand.

ROI 78

ROI Return on Investment Exercises Measurement 78

QuestionPro Audience

JULY 21, 2022

The combination of these two types of interaction generates high-value insights as it allows information to be complemented and the conceptualization of the ideas presented to be deepened. In general, many organizations invest large amounts of capital in different Marketing strategies, including Advertising.

Data 195

Data How To Advertising Study 195

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. Focus on the strategic business and financial benefits to the company and how it will deliver an impactful ROI.

Contact Center 66

Contact Center Return on Investment Tips ROI 66

Talkdesk

SEPTEMBER 29, 2020

However, the rapid shift to remote work brought by COVID-19 has also presented new challenges with security while introducing a newfound focus on cost-saving strategies for business. Calculating cost-effective strategies for security can be tricky because security is not usually an investment that provides a tangible profit.

Contact Center 82

Contact Center Policies Return on Investment ROI 82

Alliance by IFS

APRIL 10, 2018

One of the most critical questions is, ‘What kind of ROI can we expect?’. Take Astea’s interactive ROI Calculator quiz to get a personalized presentation detailing your estimated Productivity Gains, Cost Savings and Revenue Improvement. Get your free ROI report now! Get Customized ROI Report.

ROI 50

ROI Management Software Customer Retention 50

West Monroe

OCTOBER 19, 2023

” What’s more, 20% expect investments in artificial intelligence (AI) to increase by at least 50%. Expectations for return on investments are high. This doesn’t always create a return on investment—and in some cases works against it. A good example is master data management.

ROI 52

ROI Technology Strategy Return on Investment 52

West Monroe

OCTOBER 19, 2023

” What’s more, 20% expect investments in artificial intelligence (AI) to increase by at least 50%. Expectations for return on investments are high. This doesn’t always create a return on investment—and in some cases works against it. A good example is master data management.

ROI 52

ROI Technology Strategy Return on Investment 52

Thematic

JUNE 17, 2024

They shared actionable insights on maximizing the return on investment (ROI) of VOC, moving beyond surface-level metrics to create real business impact. Paul highlighted the importance of this, saying: "Your first and fundamental issue is, is the information that I'm presenting reliable?"

ROI 62

ROI Multi-Channel Analysis Customer Centricity 62

Beyond Philosophy

JULY 18, 2024

They didn’t engage with the other side as much as their present viewpoint, and the articles only reinforced their opinion on the topic. In other words, we discover that what drives the return on investment (ROI) is not the organization’s focus. I like to listen to podcasts about politics. Click here !

ROI 78

ROI Customer Experience Effort Score Customers 78

Comm100

NOVEMBER 13, 2022

The efficiencies of live chat also mean a high return on investment (ROI) for the technology. Access our Live Chat ROI Calculator to learn how much your team can save by introducing live chat. . Chatbot ROI Calculator – Find out how much money your team could save with an AI Chatbot .

Tools 242

Tools Customer Service Tips Omni-Channel 242

InMoment XI

OCTOBER 24, 2023

Contact Center Analytics Best Practices for Maximum ROI Strategic Focus over Isolated Improvements While it’s tempting to dive into the granular details and make quick fixes based on isolated data points, true transformation comes from a strategic focus. But the true distinction lies in depth, clarity, and usability.

Contact Center 195

Contact Center Analytics Multi-Channel Effort Score 195

CloudCherry

JANUARY 21, 2020

And quantifying the return on investment (ROI) of CX and VoC can help secure further investment. . Focus on Quantification and Continuous Improvement: During this phase, communicating VoC business results and ROI becomes systematized. Understand the Phases of VoC Maturity.

Effort Score 195

Effort Score Feedback Net Promoter Score Survey 195

BirdEye

DECEMBER 29, 2022

Channel reporting Return on Investment (ROI) metrics 12. However, this doesn’t necessarily mean it was clicked on – just that it was present on a person’s timeline or news feed. Return on Investment (ROI) metrics. Another good ROI metric is cost per thousand impressions (CPM).

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98

Optimove

JUNE 16, 2022

In practical terms, it means that marketers are expected to follow the definition of sustainability, which is – according to the UN Commission on Environment and Development – ensuring that all developments meet “the needs of the present without compromising the ability of future generations to meet their own needs.”

ROI 52

ROI Strategy Marketing Fashion 52

CustomerSuccessBox

JUNE 28, 2021

The value the product returns to stakeholders. What is the return on investment? Apart from this, the sales team also provides a presentation, onboarding deck, and ROI calculation sheet for showcasing the ROI that can be achieved by implementing CustomerSuccessBox. However, this is often a misconception.

Tools 72

Tools Return on Investment ROI Sales 72

Beyond Philosophy

JUNE 8, 2023

I assumed that the people I presented to understand why what I wanted was so critical to the organization. So, when presenting a case for change, logic, stories, and goals are essential. People who read spreadsheets that explain costs, where they align with the budget, and the expected return really like numbers.

Exercises 78

Exercises Return on Investment Customer Satisfaction ROI 78

Centercode

MAY 24, 2023

In a recent webinar Centercode’s CEO, Luke Freiler, discussed how companies can increase the return on investment (ROI) of their beta programs. (If If you missed it, you can watch the entire presentation and download the slides here.)

Return on Investment 52

Return on Investment ROI Company 52

ChurnZero

NOVEMBER 3, 2021

All of this information presents you with new opportunities to engage with your customers, reference these events and updates, and align them with the goals you know they’re hoping to achieve. All in all, you can use this information to get to know your customers a little bit better.

Tools 98

Tools Customer Success Return on Investment Fashion 98

Horizon CX

JUNE 10, 2022

A program with a goal such as that can only last so long until the question of return on investment (ROI) arises and it can be proven that a higher NPS score has a direct correlation to improved business outcomes. That is often the most challenging part of the mapping process.

Customer Journeys 130

Customer Journeys System Net Promoter Score Chief Customer Officer 130