Customer Bliss

SEPTEMBER 19, 2017

Prior to Alteryx, Libby was a leading sales representative for the media, advertising, telecommunications and automotive industries at Strategic Mapping, a provider of spatial analytics and mapping software. In this role, she was responsible for defining both the company’s national sales growth and vertical-specific product development.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

Integrity Solutions

JULY 24, 2024

One of the most critical areas where small businesses can gain a competitive edge is by investing in their teams’ development, particularly through sales training. The Fundamental Element Sales Training Often Overlooks Sales training is often deployed with a focus on product knowledge, process, selling skills and techniques.

Training 100

Training Sales Roadmap Culture 100

Integrity Solutions

JUNE 10, 2024

There’s no real sales conversation or dialogue. Most sales leaders today recognize this isn’t a sustainable way to develop business and cultivate a long-term customer base. Today’s buyers are not only are turned off by the relentless sales talk, they’re also more informed than ever.

Sales 107

Sales Customers Training Case Study 107

Retently

MARCH 11, 2025

Monthly presentations for leadership , highlighting CX-driven improvements and business impact. Why CX Managers Focus on Journey Optimization A smoother journey = happier customers = more sales. Step 3: Building Long-Term CX Roadmaps CX isnt a one-time project, its an ongoing strategy. Whats included in a CX roadmap?

Ecommerce 115

Ecommerce Self Service Customer Experience Management 115

InMoment XI

SEPTEMBER 3, 2024

Whether it’s improving customer support, enhancing sales strategies, or driving product innovation, conversational analytics offers a wide range of applications and use cases that can significantly impact business outcomes. Scalability Scalability and efficiency present another set of challenges.

Analytics 195

Analytics Data Social Media Average Handle Time 195

AWS Machine Learning

AUGUST 26, 2024

At AWS, we are transforming our seller and customer journeys by using generative artificial intelligence (AI) across the sales lifecycle. Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations).

Sales 124

Sales Multi-Channel Metrics Feedback 124

Experience Investigators by 360Connext

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. But meanwhile, we have at-risk customers who are ready and willing to defect to competitors when the right opportunity presents itself.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Russel Lolacher

JANUARY 16, 2023

Why the roadmap for racial healing is an emotional one, not intellectual. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. She is the CEO of The Armah Institute of Emotional Justice – a global institute on implementing the Emotional Justice framework. Or, listen on: Apple Podcasts.

Roadmap 98

Roadmap Culture Policies Connections 98

CSM Practice

JUNE 24, 2021

How valuable is Customer Success’s input in creating a solid product roadmap?! In the past, companies relied solely on the product management team to build and drive roadmaps. Shifting the Product Roadmap Ownership to Customer Success. What is a product roadmap? 3-Phase Customer Success Product Roadmap Strategy.

Roadmap 59

Roadmap Customer Success Customer Centricity Feedback 59

Integrity Solutions

JUNE 19, 2023

Since our work focuses on both skill and will — the skillset as well as the mindset necessary for sales success — we often get asked what the specific, core sales skills are that every salespeson today needs to have. We know that sales prospecting is a vital part of sales success.

Sales 16

Sales Communication Roadmap Competitive Advantage 16

GetFeedback

JANUARY 29, 2019

Sales : use survey feedback to enhance the purchase experience and bolster salesperson skills. Product : improve product features and inform your product roadmap with customer feedback data. It’s difficult to know which questions should be asked, when they should be presented, and how they should be phrased.

Survey 150

Survey Net Promoter Score Roadmap Knowledge Base 150

Calabrio

NOVEMBER 18, 2024

Driving festive season success with Calabrio Analytics The festive season presents a valuable opportunity for retailers to offset some of these financial strains. However, to truly maximise festive sales, retailers must be well-prepared to handle increased demand while still delivering exceptional service.

Retail 130

Retail Engagement Management Analytics 130

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

C3Centricity

JANUARY 13, 2021

Yes, if it is the traditional market research department that merely provides simply analysed data from repetitive surveys shared in boring presentations. Getting to Yes: A 7-step Roadmap to Successful Project Management. How to Improve Customer Centricity in Hospitality. We all run projects, some of us as a profession.

Customer Centricity 279

Customer Centricity Hospitality Customer Journeys Strategy 279

QuestionPro Audience

APRIL 16, 2018

Follow this approachable and executable roadmap below to find the most suitable trade show or exhibit for your product or service. For these answers, it’s key to interview internal sales, marketers, product managers, and other stakeholders. Align the needs of your brand. Why does your organization need to be at an event? At any event?

Multi-Channel 150

Multi-Channel Social Media Roadmap Marketing 150

Gainsight

SEPTEMBER 20, 2019

The list is compiled from customer feedback received from sales, success, and support teams, as well as opportunities and improvements identified from our internal research and analyses. sales, marketing, and hugging teams ). As your team lays out the product roadmap for a period of time (quarter, cycle, sprint, etc.),

Roadmap 58

Roadmap Exercises Sales Marketing 58

Retently

MARCH 17, 2025

hours due to high ticket volume after Black Friday sales. Focus on Trends : Dont just present numbers highlight whats changed and why it matters. more shipping issues during holiday sales). Common Spikes & Seasonal Patterns Are there trends during certain times like holidays, sales events, or product launches?

Report 90

Report How To Effort Score NPS 90

Kerry Bodine

APRIL 17, 2018

Customer recruiting always presents logistical challenges, but we’ve never failed to find customers who are enthusiastic about attending. “If Your customers don’t differentiate between the parts of their experience that are controlled by your sales team vs. those owned by operations—and they shouldn’t have to.

How To 120

How To Roadmap Exercises Tips 120

Thematic

MARCH 30, 2025

With that data, they discovered a recurring theme: late-night sales calls were frustrating users—especially across time zones. When customer feedback becomes the foundation of your product roadmap, every update starts to hit closer to home. Use AI-powered tools like Thematic to uncover actionable insights.

Customer Insights 62

Customer Insights Data Analytics How To 62

C3Centricity

NOVEMBER 4, 2019

They hoped that it would revive sales and give new vitality to their communications to better engage their customers in the new social world. This can be at the beginning and end of presentations, in your office reception, in the lifts or anywhere many employees spend time.

Customer Centricity 179

Customer Centricity Brands Advertising Consumers 179

InMoment XI

FEBRUARY 1, 2024

Spotlight’s integrated approach provides a comprehensive view, turning past and present data into powerful, actionable insights for immediate strategic impact. By understanding these intentions, businesses can proactively address customer needs, enhancing the overall customer experience and increasing sales and customer satisfaction.

Analysis 195

Analysis Social Media Analytics Loyalty 195

Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. Understanding the key lifecycle stages for an Ecommerce Focus on the Buyer Journey Each stage of the buyer’s journey presents unique opportunities and challenges for stores to engage with and satisfy customers.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Education Services Group

MAY 28, 2021

One way to help this process go smoothly is for sales and CS to work together during the handoff between pre-sales and post-sales. We’ve found that incorporating the development of the Customer Success Plan into the transition from sales rep to CSM also helps align sales and CS goals and, most importantly, keep customers happy.2.

Customer Success 98

Customer Success Sales Customers Roadmap 98

DCX

JANUARY 7, 2025

Shiny ideas look great in a presentation, but do they actually fix anything for your customers? The CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything it does.

Customer Experience 52

Customer Experience Effort Score Leadership Metrics 52

DCX

OCTOBER 27, 2024

It’s packed with strategies to get every department—from customer service to sales, product, tech, finance, and HR—on board with customer-centric practices. If you’re serious about getting everyone on the same page, this is your roadmap! Your move: How can you apply this to your team?

Customer Centricity 52

Customer Centricity Innovation Roadmap Tools 52

Amity

OCTOBER 7, 2016

Encourage everyone on the team to have open calendars, making customer and sales calls easy to join. Sales calls: Listening in on sales calls helps CSM to understand how our product was pitched and how customers evaluate the business value. Prioritize customer support as the backbone of our organization.

How To 99

How To Roadmap ROI Meeting 99

GetFeedback

JULY 29, 2019

Instead, use existing processes such as product standups, defect tracking, roadmap planning, or market assessment meetings to notify stakeholders about relevant feedback. These types of presentations also highlight the value of surveying customers and can help correlate with metrics such as a change in customer retention and satisfaction.

Survey 150

Survey Feedback How To Net Promoter Score 150

PeopleMetrics

FEBRUARY 26, 2018

Assuming the results are positive, the company then proudly presents their board with the survey results compared to industry benchmarks and proceeds with the board meeting. the folks they've endeared themselves to since the start of the sales pursuit. "We We love these guys!". This is especially critical prior to the renewal process.

NPS 96

NPS Net Promoter Score Company Roadmap 96

Totango

AUGUST 13, 2024

Master the RACI: Your roadmap to success A RACI matrix, which stands for Responsible, Accountable, Consulted, and Informed, is a powerful tool for clarifying roles and responsibilities across teams. The goal isn’t to push unnecessary sales but to leverage CS insights to better serve customers and drive mutual growth.

Customer Success 101

Customer Success Management Customers Roadmap 101

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing shows how to apply behavioural science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing and sales funnel conversion strategies. Many of us are also teaching, even when it’s not in our job descriptions.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Totango

APRIL 12, 2022

To wrap up the event, Totango COO Jamie Bertasi shared 10 key takeaways she gathered from all the presentations and conversations that took place during our summit. The customer focus is driving a shift in the old pre-sale vs post-sale mindset. has a roadmap, a backlog, iterations, and new releases.In Deliver Value First.

Customer Success 88

Customer Success Customer Journeys Roadmap Sales 88

Customer Guru

APRIL 10, 2018

Mr. Gangadhar has presented his theory on Service Excellence to various banks and private institutions, been invited as a guest speaker and has conducted development programs in excellent service delivery, outbound sales and supervisory skills. A book that would convey my belief ‘SALES HEAPS BUT SERVICE REAPS’ … but in a fun way.

Consulting 110

Consulting Customer Service Customer Centricity Travel 110

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Refining post-sale strategies to better understand and meet the needs of customers. For example, unified data bridges the gap between sales and CS teams.

Report 98

Report Trends Customer Success Self Service 98

Retently

SEPTEMBER 3, 2024

PMF surveys guide our roadmap and help identify our Ideal Customer Profile (ICP), focusing our efforts on must-have features. NPS post-demo survey The insights gathered from this survey are invaluable for fine-tuning our sales approach. But the PMF Survey isn’t just about identifying gaps—it’s about staying ahead.

B2B 152

B2B NPS Effort Score Survey 152

DCX

DECEMBER 22, 2024

Companies that use AI personalization see happier customers, stronger loyalty, and more sales. The CX Leader’s Guide to Organizational Buy-In is your blueprint for getting every department—whether it’s customer service, sales, product, tech, finance, or HR—aligned with customer-centric practices. The payoff?

Retail 52

Retail Self Service Tips Customer Centricity 52

SuiteCX

JUNE 16, 2017

Mobile enables smart sales associates to suggest alternative products, help consumers find the product in their size, and enable consumers to have the product delivered to their home or arrange for pick up in store. Retailers will need a data and technology roadmap to help direct future investments where they will make the most difference.

Omni-Channel 124

Omni-Channel Retail Industry Multi-Channel 124