eglobalis

JANUARY 20, 2025

Businesses can leverage AI and business intelligence platforms to deliver customized dashboards and real-time reporting. Sustainability reporting tools like Sphera or EcoVadis can help track and communicate environmental efforts. Implementing AI-driven monitoring systems allows businesses to predict and prevent potential issues.

B2B 418

B2B Loyalty Loyalty Programs Innovation 418

eglobalis

MARCH 30, 2025

For example, telecommunications providers track Twitter for outage reports or service complaints; a sudden cluster of angry tweets about network issues alerts them to a problem long before a formal survey would. With diverse data feeding in, companies report feeling less dependent on one metric. When an insight is identified (e.g.,

Survey 312

Survey Banking NPS Effort Score 312

eglobalis

OCTOBER 30, 2024

According to Forrester, organizations using AI in the workplace for employee development report higher engagement and faster skill acquisition. Personalized Learning and Development AI enables personalized learning experiences by analyzing individual learning styles, performance data and career aspirations.

Employee Experience 474

Employee Experience Customer Experience Employee Engagement Telecommunications 474

InMoment XI

OCTOBER 22, 2024

Analytics & Reporting : Software that provides insights into review trends, patient sentiment, and overall performance can help you adjust your strategy accordingly. Automated Review Requests : A tool that can automatically prompt satisfied patients to leave reviews can help you build a steady stream of positive feedback.

Management 221

Management Social Media Healthcare Software 221

InMoment XI

NOVEMBER 21, 2024

Get more details about the future of Voice of the Customer analysis and other key insights in our 2025 Consumer Trends Report. 2025 Consumer Trends Report The One Report You Don't Want to MIss: The way customers interact with brands is evolving faster than ever.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

ECXO

OCTOBER 23, 2024

Result : Sephora reported an 11% increase in sales per visit after implementing AI-driven personalization. · Result : Companies using LivePerson’s hybrid model, such as T-Mobile , reported a 50% improvement in issue resolution times. This has improved customer engagement and led to a higher rate of return visits.

Customer Success 207

Customer Success Customer Service Chatbots Banking 207

InMoment XI

NOVEMBER 14, 2024

Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. Reporting tools allow you to present these insights to stakeholders in a clear manner.

Tools 195

Tools Social Media Customer Experience Analysis 195

InMoment XI

NOVEMBER 19, 2024

Inaccurate financial reporting can affect investment decisions and stakeholder trust. The model wrongly summarized a Q3 financial report for Gap, incorrectly reporting the gross and operating margins. For example, the report stated a gross margin of 37.4 For example, the report stated a gross margin of 37.4

Healthcare 195

Healthcare Contact Center Training Financial 195

InMoment XI

NOVEMBER 7, 2024

Of the 81% of organizations automating workflow processes, 98% report that reducing errors is a major or minor benefit of customer experience automation. Organizations that invest in AI and automation report that it has helped them better serve customers. The Sixth Edition State of Service Report. ( [link] ).

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

Calabrio

MARCH 26, 2025

By centralizing data and automating reporting, they streamlined workforce operations, improved coaching efficiency, and enhanced decision-making immediately improving agent adherence by 20% and driving stronger customer experiences.

Call Center 195

Call Center Self Service Chatbots Analytics 195

BlueOcean

MARCH 24, 2025

This article will walk you through key steps for building an effective SOW: Lay the Foundation for Your Contact Center SOW Clearly Define Your KPIs Set Strong Parameters Around Forecasting Establish Reporting & Analytics Expectations Build in Big-Picture Targets with a Risk & Reward Model Keep Your SOW Evergreen: Adjust and Realign 1.

Contact Center 156

Contact Center Automotive Analytics Metrics 156

IntouchInsight

OCTOBER 30, 2023

At the beginning of October, we released the 23rd Annual Drive-Thru Study — the premier benchmark report for operators across North America. This report measures the performance of leading quick-serve restaurant brands across key areas such as order accuracy, timeliness, and food quality.

Study 317

Study Consumers Report Measurement 317

IntouchInsight

NOVEMBER 6, 2023

Drive Research reported that 74% of Americans drink coffee every day*. In a recent consumer survey conducted by Intouch Insight, 71% of coffee drinkers reported they seek out their favorite coffee brand rather than purchase the most convenient cup. Coffee remains a hot commodity for consumers.

Report 317

Report Consumers Survey Customers 317

InMoment XI

OCTOBER 24, 2024

Higher Profit Margins Most organizations that prioritize customer engagement reported higher margins than those that do not. Similarly, you can also create reports that can be shared outside of the platform to stakeholders within your organization so that they can have a clear understanding of your customer engagement efforts.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

InMoment XI

DECEMBER 5, 2024

Financial Services Reputation Benchmarks 2024 See where your credit union stands by downloading InMoment’s 2024 Financial Services Reputation Benchmarks Report! This report examines in great detail the reviews and ratings data of today’s top financial service brands.

Management 195

Management Social Media Financial Banking 195

C3Centricity

FEBRUARY 8, 2025

McKinsey reports that companies using customer insights for decision-making are 60% more likely to achieve above-market growth rates! Deep Customer Insights Power Business Success Insight is the cornerstone of every successful strategy. The key difference between successful and struggling companies? The result?

Innovation 156

Innovation Leadership Customer Insights Report 156

C3Centricity

JANUARY 25, 2025

Source ) This is confirmed by McKinsey’s 2023 State of AI report , 50% of organizations are using AI in at least one business function, but only 27% report seeing tangible cost savings! According to Adobe’s 2024 Digital Trends Report, this approach captures only 25% of potential ROI. Source ) The disconnect?

Marketing 156

Marketing Strategy How To Analytics 156

InMoment XI

DECEMBER 18, 2024

What to Look for in Contact Center Automation Software Text and Speech Analytics Integrations Reporting Customizable Alerts The right contact center automation software boosts agent productivity and customer satisfaction. These reports use charts, graphs, and summaries to visualize for stakeholders.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

IntouchInsight

MARCH 4, 2025

Once upon a time, pizza ruled delivery. Back in the 1950s, a small family shop in Los Angeles started offering free delivery, setting the stage for what would become a game-changer in food service. By the early 90s, Pizza Hut made history by selling the first-ever product over the internet: pepperoni and mushroom pizza.

Report 156

Report Trends 156

InMoment XI

DECEMBER 6, 2024

Customer experience outsourcing does not just refer to outsourcing different channels, it also refers to outsourcing the management of your entire customer experience program to a trusted provider who can provide you with software, services, and reporting. What Is a Self-Service Customer Experience Solution?

Self Service 195

Self Service Customer Experience Resources Effort Score 195

InMoment XI

OCTOBER 31, 2024

How to Report Call Center Metrics and KPIs The right call center technology can help you track and report key metrics. Reporting is crucial as it transforms raw figures into actionable reports for call center management. It provides insight into call center performance and what aspects require improvement.

Call Center 195

Call Center Metrics Self Service Effort Score 195

InMoment XI

AUGUST 3, 2022

The quick-service restaurant’s InMoment team was able to take advantage of performance data and customer experience data to offer this brand a monthly granular, location-level report. Using these reports, area supervisors could now conduct quarterly, on-site performance evaluations. Strategy #3: Turning Intelligence into Action.

Customer Experience 397

Customer Experience Guest Experience Return on Investment ROI 397

InMoment XI

MAY 4, 2022

Employee Benefit Trends Study , which reported that employee loyalty was at a 3-year low. In a 2016 post Talkdesk , a provider of call center solutions, reported the yearly turnover as 30-45%, double or triple that of all U.S. Metlife had similar findings in its 2011 Annual U.S. 6 Tips for Fostering Employee Loyalty.

Loyalty 435

Loyalty Call Center Leadership Call Center Solutions 435

InMoment XI

OCTOBER 23, 2024

By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank. Customers who regularly use a bank’s smartphone app or website report higher satisfaction levels on average compared to those who infrequently use digital channels.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

NOVEMBER 22, 2024

Real-Time Analytics and Reporting: Immediate insights into user feedback are crucial for making quick decisions. InMoment’s reporting features enable you to build custom reports featuring engaging visuals. Businesses can use the tool to let customers provide detailed bug reports with screenshots and annotations.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

InMoment XI

NOVEMBER 13, 2024

Actionable Reporting A good platform helps you visualize predictive insights. Dashboards and competitive reports make it easier for teams to understand and respond to churn patterns. With InMoment’s reporting capabilities, you can easily build customizable reports and share them across your organization.

Customer Retention 195

Customer Retention How To Analysis ROI 195

Calabrio

JANUARY 17, 2025

According to the Voice of the Agent report, an impressive 70% of agents would recommend their job to a friend, 64% are proud to work in a contact center, and 66% are satisfied with their role. Analytics and Reporting: Leveraging data to improve operations and customer outcomes.

Contact Center 130

Contact Center Analytics Report Training 130

Experience Investigators by 360Connext

MARCH 18, 2025

Customer support leaders are often trapped in a cycle of “number narration” – reporting metrics without connecting them to organizational value.

Effort Score 143

Effort Score Metrics Leadership Customer Satisfaction 143

eglobalis

OCTOBER 1, 2024

To ensure smooth collaboration between Sales and CX, the customer journey map can include feedback loops where Sales reports customer interactions and pain points directly to CX. Establish Transparent Reporting Structures Complex reporting structures often contribute to silos.

Customer Journeys 440

Customer Journeys Culture Leadership Effort Score 440

InMoment XI

DECEMBER 1, 2022

InMoment received the highest possible score and was named Leader in the Text Analytics Wave report. As mentioned in the report, “InMoment’s people-oriented text analytics capabilities…enable it to address all relevant use cases beyond just VOC or CX analytics.”. The report says, “InMoment is a Leader in this Magic Quadrant.

Self Service 370

Self Service Analytics Automotive ROI 370