InMoment XI

OCTOBER 4, 2023

And, even more importantly, how can you do it so that you get financial proof points, such as proving the ROI of customer experience , from the efforts? If you’re looking for a starting point, check out this resource on how to speak the C-Suite’s language when it comes to experience programs !

Customer Experience 418

Customer Experience Net Promoter Score How To Effort Score 418

TechSee

OCTOBER 7, 2024

Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact. Operational Efficiency and Resource Optimization By shortening call handling times by an average of 22%, TechSee’s platform enhances operational efficiency.

ROI 124

ROI First Call Resolution Travel Return on Investment 124

Calabrio

MARCH 25, 2025

Smaller organizations may find Medallias enterprise-focused solutions to be too resource-intensive to maintain, while contact centers may find more utility in solutions tailored to the needs of their workforce and customers. Training and Support: Evaluate the vendor’s training resources and customer support offerings.

Software 130

Software Customer Journeys Tools Contact Center 130

Inbenta

FEBRUARY 20, 2020

Customer self-service ROI. When monitoring the performance of a self-service initiative, there are a variety of different KPIs to keep track of in order to allow ROI to be measured. How to calculate an AI chatbot’s ROI. There are various elements to take into consideration when trying to work out the ROI of a conversational bot.

Self Service 116

Self Service Chatbots ROI Return on Investment 116

TechSee

SEPTEMBER 26, 2024

In this post we will explore the best practices and strategic considerations when determining your core objective: projecting the ROI of Agentic AI. For enterprise leaders looking to optimize their customer service operations, the return on investment (ROI) of Agentic AI is undeniable. Below are a few examples.

ROI 124

ROI Strategy Average Handle Time Net Promoter Score 124

InMoment XI

JULY 24, 2024

Customer experience management (CX) can be time-consuming and resource-intensive. Training and Workshops : Educational resources to empower your team with CX best practices. By pinpointing critical areas that need attention, they ensure that your resources are used efficiently and effectively.

Technology 195

Technology Customer Experience ROI Consulting 195

InMoment XI

OCTOBER 18, 2023

These systems should drive tangible short- and long-term return on investment (ROI) that build an ROI-focused experience programme. Concentrate your resources on these areas to create a more significant impact. Everyone in your organisation needs to see the clear value of investing in CX.

Customer Experience 195

Customer Experience ROI Return on Investment Financial 195

InMoment XI

FEBRUARY 23, 2024

Complexity and Cost: Market segmentation can be complex and resource-intensive, requiring extensive data collection, analysis, and segmentation strategy development. Small businesses with limited resources may struggle to implement segmentation effectively.

Marketing 195

Marketing Customer Experience Return on Investment Analysis 195

NobelBiz

MARCH 23, 2022

And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. What is the expected ROI?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) By doing so, marketers free up resources to invest in building and amplifying more effective pathways.

Return on Investment 52

Return on Investment ROI Customer Journeys Resources 52

SurveySensum

AUGUST 26, 2020

Why do you need to measure the ROI of your CX program? . To answer simply, how are you going to design, measure, and optimize your CX program if you don’t know its return on investment? . And if you are making an investment, you need to make sure that there is a defined and forecasted return on that investment. .

ROI 98

ROI Effort Score e-support Metrics 98

Beyond Philosophy

MARCH 1, 2024

A hidden impact exists regarding your experience management return on investment (ROI). While optional for those already convinced of the emotional impact on customer behavior, it is a powerful tool for skeptics requiring tangible evidence before investing resources in experience improvements.

ROI 88

ROI Measurement How To Return on Investment 88

Alliance by IFS

MARCH 27, 2019

Watch our short video and take our 5-minute quiz to see what kind of ROI results your organization could achieve by implementing field service management software. Investing in the Right FSM Solution Can Pay off in Dramatic Ways. Four Key Ways FSM Software Benefits Your Business’ ROI. ROI Quiz: See What Your ROI Could Look Like.

ROI 81

ROI Software Management Call Center 81

InMoment XI

DECEMBER 13, 2024

These insights inform training programs and guide resource allocation for better customer service. Managers can use the insights to make informed decisions on agent training and resource allocation. For example, the insights prove helpful in resource allocation and agent training. It helps agents and managers track performance.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

InMoment XI

AUGUST 13, 2024

This insight is crucial for businesses looking to prioritize their efforts and resources effectively. Evaluate Costs and ROI Understanding the costs associated with conversation intelligence software is crucial for making an informed purchase decision. To see the ROI you can get from InMoment’s platform, check out our ROI calculator !

Software 195

Software Social Media Analytics Return on Investment 195

GetFeedback

MAY 9, 2019

All these resources promise to offer the one right solution to delivering a great customer experience (CX), but there’s one problem: that one right solution is actually different depending on the source. We publish new resources on the regular, so stay in the loop by signing up for our CX newsletter.) . We want to fix that.

Customer Experience 337

Customer Experience Customer Journeys Effort Score Metrics 337

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Two thoughts come to mind: Customer experience can be tied to three areas of specific, tangible returns on investment. The Three Areas of ROI. What is the return on the investment of customer experience? Let’s break down the ways customer experience not only is worth the investment, but absolutely necessary!

Customer Experience 261

Customer Experience Net Promoter Score Effort Score Culture 261

Beyond Philosophy

FEBRUARY 10, 2020

However, business is also all about return on investment (ROI). When a company invests $1, they want to make at least $2 back for their trouble. Therefore, if you dedicated a resource to fostering growth, you expect that you will get the results you invested in it to get it. .

Meeting 172

Meeting Hospitality Return on Investment Telecommunications 172

Zeisler Consulting

JULY 21, 2020

I have written previously a couple times about return on investment for CX. Again, there’s no silver bullet, but the broad general strokes of the ROI for CX fall really into two categories, as far as I can see: First, there’s the savings that go along with improving the efficiency and effectiveness of your internal processes.

ROI 72

ROI Return on Investment Study NPS 72

Think Customers

JUNE 13, 2024

When all the Venns, funnels, PowerPoints, histograms, flowcharts, and scatter plots are set aside, however, something remarkable becomes evident: While there are two dozen CX ROI metrics to track, companies need only focus on four. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO.

ROI 64

ROI Chief Customer Officer Metrics Return on Investment 64

Beyond Philosophy

NOVEMBER 14, 2020

In addition to tying your efforts directly to return on investment (ROI), I advise champions of Customer Experience to determine the lifetime value of customers they serve. Often this amount helps justify expenses for an experience program that demands an organization’s resources.

Customer Experience 148

Customer Experience Return on Investment ROI Consulting 148

Circular Edge

JULY 17, 2023

How to Calculate ROI on an ERP System Authors: Ashim Choudhari Calculating Return on Investment (ROI) for an ERP implementation involves assessing the costs incurred during the implementation process and the resulting benefits over a specified period.

ROI 52

ROI System How To Return on Investment 52

Optimove

FEBRUARY 24, 2025

While the “High” segment yields the best marketing return on investment (ROI), operators should also prioritize the “Moderate” segment with personalized efforts.

Effort Score 52

Effort Score Return on Investment ROI Resources 52

Circular Edge

JUNE 22, 2023

Quantifying that value — the return on investment (ROI) of your ERP — is crucial to building a business case that justifies an ERP investment in the first place. This is especially true for businesses migrating to cloud ERP systems, which deliver intangible benefits whose ROI is less easy to quantify in dollars.

ROI 52

ROI System Return on Investment Resources 52

Uniphore

NOVEMBER 23, 2021

Subject matter experts Jafar Syed of Uniphore and Saurabh Rai of Tech Mahindra have teamed up to present a podcast that explores how conversational automation generates return on investment (ROI) by promoting innovation, boosting agent productivity, and increasing customer satisfaction. Uniphore and Tech Mahindra Partnership.

Average Handle Time 130

Average Handle Time Return on Investment e-support ROI 130

Centercode

JULY 7, 2023

For anyone that’s had to stand in front of their executives and justify their budget or make the argument for additional resources, you know that calculating the return on investment (ROI) of a business process is both incredibly hard and incredibly valuable.

ROI 52

ROI Return on Investment Resources Company 52

ClearAction

APRIL 16, 2024

8 Voice of Customer Keys to CX ROI Lynn Hunsaker Voice of Customer is the basis for customer-centricity. Whatever is out of sync with customers costs you a lot in tied-up resources and lost opportunities. Return on investment depends on gains after vs. gains before spending. These are revenue roadblocks.

Voice of Customer 62

Voice of Customer ROI Customer Centricity Return on Investment 62

Comm100

FEBRUARY 20, 2018

What decision makers really want to know is: Is investing in a Chatbot worth it, and how much money can Chatbots actually save? This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Why Chatbots?

Chatbots 169

Chatbots Self Service ROI Contact Center 169

Beyond Philosophy

MARCH 7, 2024

Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. So, now, you can go to management and finance armed with statistics that say, “This is how much it will cost to train people, and that is how much return on investment we can expect from doing so.”

ROI 78

ROI Return on Investment Exercises Measurement 78

ShepHyken

JULY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. Measuring the Roi of Customer Experience by Annette Franz (CX Journey) Measuring return on investment, though it seems as simple as benefit divided by cost, is more detailed than that.

Customer Service 87

Customer Service ROI Return on Investment Customer Journeys 87

CSM Magazine

JUNE 20, 2023

But when it comes to maximizing ROI, it should be at the top of your list. What is Digital Marketing Return on Investment? Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit.

ROI 52

ROI Customer Service Marketing Social Media 52

West Monroe

OCTOBER 19, 2023

” What’s more, 20% expect investments in artificial intelligence (AI) to increase by at least 50%. Expectations for return on investments are high. This doesn’t always create a return on investment—and in some cases works against it. A good example is master data management.

ROI 52

ROI Technology Strategy Return on Investment 52

West Monroe

OCTOBER 19, 2023

” What’s more, 20% expect investments in artificial intelligence (AI) to increase by at least 50%. Expectations for return on investments are high. This doesn’t always create a return on investment—and in some cases works against it. A good example is master data management.

ROI 52

ROI Technology Strategy Return on Investment 52

Experience Investigators by 360Connext

JULY 26, 2022

CX teams that collaborate cross-functionally are 27% more likely to have a high or very high Return on Investment (ROI) of their CX program , according to the 2022 State of CX Report from GetFeedback. They receive little to no resources, tools, training, or defined outcomes to even know what success looks like.

Customer Journeys 143

Customer Journeys Sports ROI Return on Investment 143

Comm100

DECEMBER 14, 2017

Measuring ROI on Customer Experience Projects. Without measuring return on investment, customer experience improvement projects will be too expensive for many companies. In order to measure ROI, you need to establish some metrics: Business Metrics. These need to be quantifiable to prove ROI. Conclusion.

Customer Experience 291

Customer Experience Strategy How To Effort Score 291

West Monroe

APRIL 23, 2023

So, when considering the ROI of change management, companies need to focus not just on the return on investment but also on the other ROI: the risk of incompletion. Here’s how companies can boost their returns and lessen their risks. Are you resourced appropriately? How urgent is the opportunity?

ROI 52

ROI Management CRM Banking 52

West Monroe

APRIL 23, 2023

So, when considering the ROI of change management, companies need to focus not just on the return on investment but also on the other ROI: the risk of incompletion. Here’s how companies can boost their returns and lessen their risks. Are you resourced appropriately? How urgent is the opportunity?

ROI 52

ROI Management CRM Banking 52