CSM Magazine

APRIL 18, 2023

Understanding customer insights is essential to maximizing the return on your business investments, as expected. And in this article, we’ll explore some strategies for using customer insights to drive meaningful growth—focusing on how companies like yours can use these powerful tools to increase their ROI significantly!

Return on Investment 52

Return on Investment Customer Insights Strategy Competitive Advantage 52

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. ROI (Return on investment) measures the return on a future, past or current investment over a given period. appeared first on NobelBiz.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Confirmit

JANUARY 16, 2017

For example, where can a Market Research firm hope to ‘find’ Return on Investment? In this webinar, Confirmit’s Holly DeMuro explored the two primary types of Return on Investment and how they apply to Market Research firms. But, sometimes it seems that this is all easier said than done.

Return on Investment 45

Return on Investment Marketing ROI Measurement 45

Strativity

OCTOBER 16, 2017

Strativity has a methodology, which it has used with clients, to determine the financial return on investment (ROI) for customer experience initiatives and programs using a fact-based approach. The post Show Me the Money: Predicting the Return on Investment for Customer Experience appeared first on Strativity.

Return on Investment 45

Return on Investment Customer Journeys ROI Customer Experience 45

Confirmit

OCTOBER 30, 2018

"The sophisticated Confirmit dashboard enables us to parse the data by product, geography or even business process, such as a claim or a call center query. With three clicks of a button instead of three days of analysis, a regional manager can gauge a group’s performance." " — Seth Hall , VP Customer Service.

Return on Investment 40

Return on Investment Insurance Net Promoter Score Policies 40

Strativity

OCTOBER 16, 2017

Strativity has a methodology, which it has used with clients, to determine the financial return on investment (ROI) for customer experience initiatives and programs using a fact-based approach. The post Show Me the Money: Predicting the Return on Investment for Customer Experience appeared first on Strativity.

Return on Investment 40

Return on Investment Customer Journeys ROI Customer Experience 40

GetFeedback

FEBRUARY 4, 2021

Three ways to prove the return on investment of your ecommerce feedback program.

Feedback 435

Feedback ROI Return on Investment Ecommerce 435

InMoment XI

NOVEMBER 2, 2022

Your customer experience (CX) program, like your business, needs to be able to grow and evolve to prove a return on investment. Just like that, we have proved that having a CX program that creates actionable insights provides a return on investment to the organization. Total nightmare, right?

ROI 370

ROI Return on Investment Airlines Call Center 370

Customer Enthusiast

MARCH 26, 2024

I learned the difference between return on investment (ROI) and return on experience (ROE). ROI measures … Continue reading "Maximize Return on Experience (ROE)" Source

Return on Investment 62

Return on Investment ROI Conference Measurement 62

C3Centricity

APRIL 23, 2024

Chief Marketing Officers (CMOs) face the dual challenges of managing budget constraints while also demonstrating the return on investment (ROI) of their marketing initiatives.

ROI 287

ROI Marketing Social Media How To 287

C3Centricity

APRIL 9, 2024

Rational Decision-Making: Decisions are driven by logic, return on investment (ROI), and efficiency gains, requiring marketers to focus on the value proposition and detailed product information. B2B decisions are driven by logic and ROI.

B2C 287

B2C B2B Strategy Marketing 287

ShepHyken

OCTOBER 28, 2024

How does the implementation of AI tools impact companies’ return on investment? Why is empathy important in customer service interactions, and how can AI complement this human trait? How does generative AI reduce labor costs in contact centers while maintaining human involvement?

Contact Center 90

Contact Center Self Service Return on Investment Knowledge Base 90

InMoment XI

JULY 4, 2022

And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. Unsurprisingly, the answers were return on investment, finding budget space, and enabling stakeholder buy-in. 2022 is being branded as “ The Year of the Squeeze.

ROI 370

ROI Return on Investment Social Media Survey 370

Brandwatch CX

NOVEMBER 1, 2024

X advertising focuses on strategies to enhance brand visibility and return on investment. Explore tactics to maximize your ROI on X in 2024.

Advertising 52

Advertising Strategy Return on Investment ROI 52

Brandwatch CX

NOVEMBER 1, 2024

X advertising focuses on strategies to enhance brand visibility and return on investment. Explore tactics to maximize your ROI on X in 2024.

Advertising 52

Advertising Strategy Return on Investment ROI 52

ECXO

JULY 10, 2024

Return on Investment (ROI) : Calculates profitability from specific CX investments. Customer Lifetime Value (CLV) : Estimates long-term revenue potential from a customer. Revenue Growth : Tracks growth attributed to customer experience initiatives.

Metrics 369

Metrics Analysis Feedback NPS 369

InMoment XI

AUGUST 3, 2022

InMoment’s reports—that integrate performance audits and guest experience data—created priorities tied to the greatest return on investment. By sending pertinent data to decision makers, InMoment was able to help the QSR chain foster an environment of growth within the organization. But, priorities aren’t chosen solely from data.

Customer Experience 397

Customer Experience Guest Experience Return on Investment ROI 397

InMoment XI

JUNE 7, 2022

But with InMoment’s social listening solution’s ability to effectively filter out actionale, relevant data, these two companies were able to see incredible return on investment. But the problem with so much data is that it is difficult to find the signal through the noise and filter out the insights that will really make a difference.

Company 369

Company Social Media Return on Investment Travel 369

InMoment XI

MAY 3, 2022

Executives in insurance companies have a specific language they speak—and communicating with them effectively is the best way you can prove Return on Investment (ROI). Tip #3: Remember, CX Data Is for Proving ROI. The CX data on its own isn’t enough, you need to translate numbers and comments into meaning.

Insurance 370

Insurance Tips Data Return on Investment 370

InMoment XI

MARCH 14, 2022

approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible. Because experiences don’t need to be managed or measured , they need to be improved. The truth is that monitoring services and D.I.Y.

Return on Investment 370

Return on Investment ROI Technology Meeting 370

ShepHyken

NOVEMBER 12, 2024

But let’s assume the advisor is smart, the advice is sound, and the return on investment meets expectations. The most obvious reason might be that the financial advisor gave bad advice, and the client lost money. Even with all of that, why would a client leave? The answer wasn’t as obvious. I did further research to confirm.

Return on Investment 100

Return on Investment Financial Customer Service Training Customers 100

InMoment XI

OCTOBER 4, 2023

However, your initiatives should all be measured with a financial lens to enable you to track your return on investment. (For those of you who know me, you know I can’t resist a running analogy.) And – spoiler alert – all these successful actions will make customers happier and raise your scores.

Customer Experience 418

Customer Experience Net Promoter Score How To Effort Score 418

TechSee

OCTOBER 7, 2024

Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact. In our previous blog, we explored how visual service and AI technologies are redefining customer experience (CX) across various industries.

ROI 124

ROI First Call Resolution Travel Return on Investment 124

InMoment XI

MAY 3, 2024

Measuring ROI At the heart of Footlocker’s CX programme lies a focus on measuring return on investment (ROI), which includes various analysis of performance and impact. The correlation between NPS scores and operational metrics, demonstrates how improvements in customer satisfaction directly contributes to sales performance.

Retail 195

Retail Return on Investment ROI Analysis 195

ECXO

AUGUST 2, 2023

With marketing budgets expected to feel the squeeze as companies try to cut costs in 2023, marketers will have to prove an actual return on investment to their businesses and facilitate more effective marketing to convince customers to buy. Our partnership could not come at a more pivotal time.

Consumers 296

Consumers Industry Telecommunications Return on Investment 296

CSM Magazine

OCTOBER 22, 2024

Bid Management: Adjusting bids to get the optimal return on investment (ROI) based on performance data. Better ROI: Effective management often translates into a better return on investment. Ad Copy: Creating engaging ad text that captures user attention and compels them to click.

Return on Investment 52

Return on Investment Advertising ROI Analysis 52

InMoment XI

NOVEMBER 10, 2016

While there was never a positive return on investment (ROI) for simply measuring satisfaction (no more than there is a positive ROI for taking your temperature when you are sick), today’s cost/benefit. The real value of customer experience programs is not in gathering customer feedback, but in putting the voice of the customer to work.

Return on Investment 259

Return on Investment ROI Measurement Feedback 259

InMoment XI

AUGUST 13, 2024

While cost is an important consideration, focus on the potential return on investment the software can provide. A higher initial investment may be justified if the software delivers significant improvements in customer satisfaction, sales performance, or operational efficiency.

Software 195

Software Social Media Analytics Return on Investment 195

InMoment XI

DECEMBER 13, 2022

When we manage client programs at InMoment, return on investment (ROI) is always top of mind. My name is Ton Luijten, Customer Success Director + Data Science Lead in APAC—and in this post I’ll help you unlock a new take on ROI —through failure demand.

ROI 370

ROI Call Center Return on Investment Measurement 370

InMoment XI

FEBRUARY 23, 2024

Choose the ones most likely to engage with your product and that will lead to a positive return on investment (ROI). Monitor and evaluate the effectiveness of segmentation initiatives through key performance indicators (KPIs) such as sales growth, market share, customer satisfaction, and return on investment (ROI).

Marketing 195

Marketing Customer Experience Return on Investment Analysis 195

CSM Magazine

NOVEMBER 7, 2024

Return on Investment from Customer Support Services – The positive effects of maintaining 24/7 customer support range from increased customer loyalty to improvement in revenue streams. In general, it is possible that the losses from losing non-satisfied customers can outweigh the costs related to maintaining efficient support service.

Brands 52

Brands Return on Investment Financial Customer Retention 52

Optimove

NOVEMBER 19, 2024

Benefits of AI-Orchestrated Gamification to Brands and Players AI-orchestrated Gamification delivers measurable results for brands, including higher conversion, uplift in players’ lifetime value, and return on investment ROI. Most importantly, it reinforces player trust, an essential emotional driver for brand consideration.

Gamification 52

Gamification Return on Investment Sports ROI 52

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. Luckily delivering outstanding customer experiences is likely on top of the list. Simple enough, right?

Contact Center 66

Contact Center Return on Investment Tips ROI 66