InMoment XI

AUGUST 3, 2022

InMoment’s reports—that integrate performance audits and guest experience data—created priorities tied to the greatest return on investment. By sending pertinent data to decision makers, InMoment was able to help the QSR chain foster an environment of growth within the organization. But, priorities aren’t chosen solely from data.

Customer Experience 397

Customer Experience Guest Experience Return on Investment ROI 397

InMoment XI

MARCH 14, 2022

approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible. Because experiences don’t need to be managed or measured , they need to be improved. The truth is that monitoring services and D.I.Y.

Return on Investment 370

Return on Investment ROI Technology Meeting 370

InMoment XI

MAY 3, 2022

Executives in insurance companies have a specific language they speak—and communicating with them effectively is the best way you can prove Return on Investment (ROI). Tip #3: Remember, CX Data Is for Proving ROI. The CX data on its own isn’t enough, you need to translate numbers and comments into meaning.

Insurance 370

Insurance Tips Data Return on Investment 370

InMoment XI

JUNE 7, 2022

But with InMoment’s social listening solution’s ability to effectively filter out actionale, relevant data, these two companies were able to see incredible return on investment. But the problem with so much data is that it is difficult to find the signal through the noise and filter out the insights that will really make a difference.

Company 369

Company Social Media Return on Investment Travel 369

C3Centricity

APRIL 23, 2024

Chief Marketing Officers (CMOs) face the dual challenges of managing budget constraints while also demonstrating the return on investment (ROI) of their marketing initiatives.

ROI 296

ROI Marketing Social Media How To 296

C3Centricity

APRIL 9, 2024

Rational Decision-Making: Decisions are driven by logic, return on investment (ROI), and efficiency gains, requiring marketers to focus on the value proposition and detailed product information. B2B decisions are driven by logic and ROI.

B2C 296

B2C B2B Strategy Marketing 296

InMoment XI

OCTOBER 4, 2023

However, your initiatives should all be measured with a financial lens to enable you to track your return on investment. (For those of you who know me, you know I can’t resist a running analogy.) And – spoiler alert – all these successful actions will make customers happier and raise your scores.

Customer Experience 418

Customer Experience Net Promoter Score How To Effort Score 418

ECXO

JULY 10, 2024

Return on Investment (ROI) : Calculates profitability from specific CX investments. Customer Lifetime Value (CLV) : Estimates long-term revenue potential from a customer. Revenue Growth : Tracks growth attributed to customer experience initiatives.

Metrics 374

Metrics Analysis Feedback NPS 374

InMoment XI

DECEMBER 13, 2022

When we manage client programs at InMoment, return on investment (ROI) is always top of mind. My name is Ton Luijten, Customer Success Director + Data Science Lead in APAC—and in this post I’ll help you unlock a new take on ROI —through failure demand.

ROI 370

ROI Call Center Return on Investment Measurement 370

InMoment XI

AUGUST 18, 2022

If you are looking to unlock a true return on investment in your experience program, you need to go beyond sending and collecting surveys. In fact, research shows that 30% of businesses reported having budget related issues to their CX programs.

ROI 418

ROI Customer Experience Effort Score Financial 418

ECXO

AUGUST 2, 2023

With marketing budgets expected to feel the squeeze as companies try to cut costs in 2023, marketers will have to prove an actual return on investment to their businesses and facilitate more effective marketing to convince customers to buy. Our partnership could not come at a more pivotal time.

Consumers 296

Consumers Industry Telecommunications Return on Investment 296

InMoment XI

APRIL 11, 2018

Focus Your CX Dollars on the Right Drivers and Experience Optimal CX Return on Investment The CX market is experiencing an over-saturation of maturity models that assess how well your company is performing in terms of CX. These maturity models do provide value, but too often they are based on a CX firm’s experience, rather.

Return on Investment 170

Return on Investment Marketing Company 170

InMoment XI

DECEMBER 1, 2022

approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible. Because experiences don’t need to be managed or measured , they need to be improved. The truth is that monitoring services and D.I.Y.

Self Service 370

Self Service Analytics ROI Automotive 370

Lumoa

JULY 10, 2018

If the switching barriers are high, the customer experience investments don’t necessarily pay off. Because of the different switching barriers, the customer experience investments typically lead to highest return on investment in industries such as hospitality, retail and consumer products.

ROI 284

ROI Customer Experience NPS Financial 284

GetFeedback

APRIL 16, 2019

Actions speak louder than words, especially when it comes to key metrics like conversion rates and returns on investment. And remember that the feedback you receive is only any good if you act upon it. Editor’s Note: This article reflects the opinion of our guest author. About the guest author.

Customer Experience 262

Customer Experience Return on Investment Poor Customer Service Metrics 262

InMoment XI

JULY 7, 2022

If customers are continuing to purchase from your company, you are going to see a return on investment for what you put into improving your brand equity. When customers trust your brand, they are more likely to make future purchases from your companies. Brand equity isn’t something that will leave your company without visible results.

Brands 369

Brands How To ROI Social Media 369

CX Accelerator

JANUARY 11, 2021

EX, CX, and return on investment all in one simple act! "I loved his policy of paying people $1,000 to leave after a few weeks at the job. It showed respect for the unhappy/unfit employee, for the other employees (colleagues), for the customer, and for the company. An innovative mindset.

Return on Investment 266

Return on Investment Customer Centricity Culture Ecommerce 266

Experience Investigators by 360Connext

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Using before and after data, A/B tests, and pilot programs can clearly show return on investment. It’s time to make your case.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

eglobalis

JULY 2, 2024

Return on Investment (ROI) : Calculates profitability from specific CX investments over time, comparing gains against costs. Revenue Growth: Tracks growth directly attributed to customer experience initiatives. Customer Retention Rate (CRR) : Measures the ability to retain customers over time.

NPS 373

NPS Feedback Net Promoter Score B2C 373

eglobalis

SEPTEMBER 28, 2024

Some dealerships seem to focus only on return on investment (ROI), missing the broader concept of value exchange with customers. Bear in mind that it is very difficult to penetrate the German automotive market. However, to grow further, it’s critical that dealers understand Toyota’s global strengths in customer experience.

Automotive 373

Automotive Loyalty System Return on Investment 373

CX Accelerator

OCTOBER 7, 2019

As you gather this information, bake in metrics so you can demonstrate to leadership the return on investment (ROI) of an enhanced customer experience. At first, focus on addressing and fixing the pain points which will have the most positive impact to the business with minimal cost or effort.

Strategy 261

Strategy Customer Experience Contact Center Return on Investment 261

C3Centricity

JUNE 8, 2020

There has been a lot of discussion in the past few years about the need to move from a return on investment to a return on relationships. During my presentation, I shared many ideas; here are a few of the points I covered: #1. From ROI / ROR to ROE.

Hospitality 271

Hospitality Customer Centricity Hotels How To 271

eglobalis

OCTOBER 9, 2024

Gauge the ROI of the Feature Next, determine the potential return on investment (ROI) for the requested feature. What may seem simple to a customer often has hidden complexities that make it unworkable or too costly to implement. Would a workaround or alternative solution better suit the customer? Will it open new market opportunities?

Feedback 441

Feedback ROI Innovation B2B 441

CloudCherry

DECEMBER 23, 2019

As Results-oriented leader, I am responsible for the direct success of customers and partners success by driving high value, creating proactive Customer Experience Management and real-time feedback to provide strong return on investments and margin revenue • Creating an outstanding Digital Customer Experience online, maintaining brand awareness and (..)

CEM 195

CEM Customer Success How To Return on Investment 195

Lumoa

NOVEMBER 29, 2021

If the switching barriers are high, the customer experience investments don’t necessarily pay off. Because of the different switching barriers, customer experience investments typically lead to the highest return on investment in industries such as hospitality, retail, and consumer products.

ROI 243

ROI Customer Experience NPS Financial 243

Beyond Philosophy

JANUARY 23, 2020

They have neglected to focus on return on investment for the initiatives they have implemented. . No organization is going to invest its resources in improving the Customer Experience but not have any expectations for a return on investment, at least not one that is going to survive long-term.

Return on Investment 177

Return on Investment Customer Experience Professionals Leadership Consulting 177

InMoment XI

MAY 3, 2024

Measuring ROI At the heart of Footlocker’s CX programme lies a focus on measuring return on investment (ROI), which includes various analysis of performance and impact. The correlation between NPS scores and operational metrics, demonstrates how improvements in customer satisfaction directly contributes to sales performance.

Retail 195

Retail Return on Investment ROI Analysis 195

InMoment XI

FEBRUARY 23, 2024

Choose the ones most likely to engage with your product and that will lead to a positive return on investment (ROI). Monitor and evaluate the effectiveness of segmentation initiatives through key performance indicators (KPIs) such as sales growth, market share, customer satisfaction, and return on investment (ROI).

Marketing 195

Marketing Customer Experience Return on Investment Analysis 195

ECXO

JULY 29, 2024

Return on Investment (ROI) : Calculates the ROI of your CX initiatives by comparing the investment costs against the financial gains achieved. Customer Retention Rate : Tracks the percentage of existing customers who continue to do business with you over a specified period.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

Experience Investigators by 360Connext

JANUARY 28, 2020

Your leadership team and executives probably understand that it’s not acceptable to simply skip investing in sales, marketing or customer service. There’s an understanding that while we make predictions about Return on Investment (ROI), we can’t always guarantee those returns.

Customer Journeys 250

Customer Journeys Net Promoter Score ROI Metrics 250

ijgolding

FEBRUARY 20, 2017

If an organisation is to invest any time, resource and investment into the way it manages its interests, then it is quite right to have an understanding of the return on investment into all approaches taken.

Customer Experience 208

Customer Experience Poor Customer Service Financial Return on Investment 208

InMoment XI

AUGUST 13, 2024

While cost is an important consideration, focus on the potential return on investment the software can provide. A higher initial investment may be justified if the software delivers significant improvements in customer satisfaction, sales performance, or operational efficiency.

Software 195

Software Social Media Analytics Return on Investment 195

Brandwatch CX

NOVEMBER 1, 2024

X advertising focuses on strategies to enhance brand visibility and return on investment. Explore tactics to maximize your ROI on X in 2024.

Advertising 96

Advertising Strategy Return on Investment ROI 96