Alliance by IFS

JANUARY 30, 2017

Jeanine Sterling, Industry Director, Mobile and Wireless Communications at Frost & Sullivan, and Deb Geiger, VP Global Marketing at Astea International, discussed the challenges of meeting the needs of these mobile-enabled consumers in a recent webinar, “ Is Your Service Organization Ready for the Connected Customer ?”. Cost savings.

Connections 50

Connections Competitive Advantage Wireless Return on Investment 50

CSM Magazine

JANUARY 9, 2019

Perhaps unsurprisingly, SOTI, a business-critical mobility solution creator, believes better enterprise mobility management (EMM) is key – that is, improvement in the processes and technology focused on managing mobile devices and wireless networks. Lack of sufficient Return on Investment from mobility.

Technology 40

Technology Return on Investment Wireless Transportation 40

West Monroe

JANUARY 23, 2022

Utilities must balance capital investment and operations and maintenance (O&M) costs and adopt equipment and technologies in a manner that best serve customer needs while meeting reliability needs and regulatory objectives. Changes are expected as regulators shift from cost-of-service models to performance-based ratemaking.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Pointillist

AUGUST 26, 2019

For example, a wireless provider can use information such as store number, visit date, time of transaction, device number and salesperson ID to analyze each customer’s post-visit feedback. VoC leaders, for example, often have a difficult time obtaining budget increases because they can’t show a quantitative ROI.

NPS 79

NPS Strategy Net Promoter Score How To 79

Bold360

DECEMBER 1, 2016

With a focus on digital marketing, he is passionate about helping small businesses grow and achieve a positive ROI from all their marketing efforts using common-sense marketing and modern tools. Erol Toker is the Founder and CEO of Truly Wireless. Josh Rubin is the owner of Creative California , in Sacramento CA. Erol Toker.

Software 40

Software Customer Experience Company CRM 40

Interactions

DECEMBER 18, 2024

We can then proactively recommend a home network router upgrade or an addition of a wireless repeater that will stabilize their home network. For example, when a laptop continuously disconnects from a home network, the telemetrics data may show that the root issue is a wi-fi issue, and not necessarily the ISPs back call.

Innovation 62

Innovation Self Service Engagement Effort Score 62

Michel Falcon Experience

FEBRUARY 11, 2019

But then Verizon wireless called and said, will you help us build training materials for western western region for a retail, uh, stores? What is the return on investment here? What is the Roi of this? What is the Roi of doing this? And I said, I didn’t even know how to write a proposal.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60