Alida

OCTOBER 20, 2017

billion by 2021 as both clinical and non-clinical information systems are deployed, health care organizations will only see the best return-on-investment from their digital initiatives if they properly leverage patient insight. With the health care IT market expected to be worth $280.25

Wireless 170

Wireless Return on Investment Airlines Hospitality 170

CSM Magazine

JANUARY 9, 2019

Perhaps unsurprisingly, SOTI, a business-critical mobility solution creator, believes better enterprise mobility management (EMM) is key – that is, improvement in the processes and technology focused on managing mobile devices and wireless networks. Lack of sufficient Return on Investment from mobility.

Technology 40

Technology Return on Investment Wireless Transportation 40

Alliance by IFS

JANUARY 30, 2017

Jeanine Sterling, Industry Director, Mobile and Wireless Communications at Frost & Sullivan, and Deb Geiger, VP Global Marketing at Astea International, discussed the challenges of meeting the needs of these mobile-enabled consumers in a recent webinar, “ Is Your Service Organization Ready for the Connected Customer ?”. Cost savings.

Connections 50

Connections Competitive Advantage Wireless Return on Investment 50

Michel Falcon Experience

JANUARY 31, 2017

Our training program is designed to deliver an incomparable, industry-leading customer experience to our guests that will earn customer loyalty; that is how we earn our return on investment. As entrepreneurs and leaders of our businesses, we need to stop cost cutting in the areas that matter the most.

Employee Engagement 60

Employee Engagement Engagement Customer Experience Culture 60

West Monroe

JANUARY 23, 2022

Utilities must balance capital investment and operations and maintenance (O&M) costs and adopt equipment and technologies in a manner that best serve customer needs while meeting reliability needs and regulatory objectives. Changes are expected as regulators shift from cost-of-service models to performance-based ratemaking.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Pointillist

AUGUST 26, 2019

For example, a wireless provider can use information such as store number, visit date, time of transaction, device number and salesperson ID to analyze each customer’s post-visit feedback. By linking customer feedback with operational data for each customer, CX pros can avoid asking questions they already have answers to.

NPS 79

NPS Strategy Net Promoter Score How To 79

Bold360

DECEMBER 1, 2016

Erol Toker is the Founder and CEO of Truly Wireless. “We’ve found that the biggest mistake companies make when it comes to evaluating customer experience software is…” Not considering the organizational shift required to make the most out of their investment. Erol Toker. TrulyWireless.

Software 40

Software Customer Experience Company CRM 40